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GoHawks
Level 3: Gumshoe

How to get the broken connection box on the front of the house replaced?

Answered

My mother-in-law's phone service is provided by a Telstra overhead drop-wire. The plastic box on the front of the house where it joins to the internal cabling has disintegrated due to age, meaning that the 2 x cable joints (blue & white wires) are exposed to the weather.

 

As Telstra is responsible for providing the connection to the first point in the house, can we just report a fault direct to Telstra re this, or do we still have to go through her 3rd party phone service provider Veetel?

 

Previous faults on the line where the service stopped working or had bad crackling were passed on by Veetel to Telstra, however with this issue the phone service is currently working, we just need the connection box replaced to prevent future issues due to moisture etc. 

1 ACCEPTED SOLUTION

Accepted Solutions
Janner
Level 2: Rookie
Accepted Solution

Re: How to get the broken connection box on the front of the house replaced?

You will have to report the problem to your service provider, who will contact Telstra Faults.  Telstra is forbidden by law to deal with you directly.

 

Hope this helps.

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3 REPLIES 3
Janner
Level 2: Rookie
Accepted Solution

Re: How to get the broken connection box on the front of the house replaced?

You will have to report the problem to your service provider, who will contact Telstra Faults.  Telstra is forbidden by law to deal with you directly.

 

Hope this helps.

View solution in original post

GoHawks
Level 3: Gumshoe

Re: How to get the broken connection box on the front of the house replaced?

No worries, cheers.

joshe3
Level 1: Cadet

Re: How to get the broken connection box on the front of the house replaced?

my telstra bigpond cable broke off the pole on the footpath after a storm 4 days ago it was lying accross my driveway the next day

I am having trouble finding the phone number to ring to refit it

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