caths_place3
Level 2: Rookie

How to keep our phone line active without an ongoing monthly charge?

Answered

Hi. We recently had a Telstra home phone line established at our house with the intent of getting a naked DSL connection with another carrier. We were unable to simply activate the line and had to select a monthly plan with the service. How do we now cancel this monthly plan so that there is no ongoing charge from Telstra without deactivating the line? Is there a charge for cancelling the monthly plan?

Cath. 

2 ACCEPTED SOLUTIONS

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: How to keep our phone line active without an ongoing monthly charge?

If the entire service, line rental and internet switch to another provider, then you won't be paying Telstra (Retail) anything directly. The charges will stop from the day the other company takes over billing on your line.

Until then though, Telstra will continue to bill you line rental at the agreed rate.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
caths_place3
Level 2: Rookie
Accepted Solution

Re: How to keep our phone line active without an ongoing monthly charge?

Okay, cool. Thanks for the advice Kalak.
Cath

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4 REPLIES 4
Level 23: Superhero

Re: How to keep our phone line active without an ongoing monthly charge?

If you cancel the line (or switch to a non-Telstra wholesale provider) within the first 3 months, expect an additional $100 'Temporary Connection Fee' to be added.

In addition to this, if you're switching to another provider on naked, then the line rental from Telstra will automatically ceases when the transfer to the other company is completed.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
caths_place3
Level 2: Rookie

Re: How to keep our phone line active without an ongoing monthly charge?

Thanks - If the alternate provider cannot provide a 'naked' internet service at our new address, do we need to keep paying monthly fees to telstra even if the alternate provider is actually providing our phone and internet service? I understand that we would have to pay $100 for early termination to telstra, but would the line still work? 

Level 23: Superhero
Accepted Solution

Re: How to keep our phone line active without an ongoing monthly charge?

If the entire service, line rental and internet switch to another provider, then you won't be paying Telstra (Retail) anything directly. The charges will stop from the day the other company takes over billing on your line.

Until then though, Telstra will continue to bill you line rental at the agreed rate.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
caths_place3
Level 2: Rookie
Accepted Solution

Re: How to keep our phone line active without an ongoing monthly charge?

Okay, cool. Thanks for the advice Kalak.
Cath

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