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rj09
Level 1: Cadet

How to turn off telstra message bank on landline

Answered
I all of a sudden have telstra message bank which I don't want, how do I get rid of it
2 ACCEPTED SOLUTIONS

Accepted Solutions
Level 20: Director
Accepted Solution

Re: How to turn off telstra message bank on landline

Hi rj09

 

How to deactivate MessageBank

To deactivate MessageBank you need to contact us.

 

To deactivate Home Messages 101:

  • Dial 101
  • Press 3 for mailbox set-up
  • Press #
Speedbird
Level 2: Rookie
Accepted Solution

Re: How to turn off telstra message bank on landline

Just dial #99#

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7 REPLIES
Level 24: Supreme Being
Level 24: Supreme Being

Re: How to turn off telstra message bank on landline

If you have recently updated your plan, especially if you took out an updated bundle or changed from say ADSL to NBN, it was likely automatically added in as a part of the change.

The best way to make sure it is off is to have a chat with the accounts team and they can remove it from your account for you - https://livechat.telstra.com
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Level 20: Director
Accepted Solution

Re: How to turn off telstra message bank on landline

Hi rj09

 

How to deactivate MessageBank

To deactivate MessageBank you need to contact us.

 

To deactivate Home Messages 101:

  • Dial 101
  • Press 3 for mailbox set-up
  • Press #
Jenny1818
Level 1: Cadet

Re: How to turn off telstra message bank on landline

# is not an option? It does not give me an option to turn off messages 101 in the 3 set up.

 

Technical Support
Technical Support

Re: How to turn off telstra message bank on landline

@Jenny1818

 

What happens when you simply just press # after dialling 101 and selecting option 3?

 

- Justyn

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bgodsall
Level 6: Bloodhound

Re: How to turn off telstra message bank on landline

#99#

HelloNewman
Level 1: Cadet

Re: How to turn off telstra message bank on landline

I just succeeded in turning off my landline message bank ( messagebank ) by using Telstra's own instructions off  :-

 

To deactivate MessageBank you need to:

  • Dial 125101 to access your MessageBank Service,
  • Listen to your messages or the main menu options (if you have no messages) and follow the prompts, 
  • Press 5 to cancel your MessageBank service. 
  • Listen to the cancellation message and then press # to confirm the cancellation.

 

https://www.telstra.com.au/support/category/home-phone/features-settings/setup-activate-and-manage-y...

 

Speedbird
Level 2: Rookie
Accepted Solution

Re: How to turn off telstra message bank on landline

Just dial #99#

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