Level 1: Cadet

Incoming calls going straight to voicemail


Recently connected to nbn with Telstra gateway modem.  Last day or so, all incoming calls going straight to voice mail.  Outgoing calls still ok. We did have notice of a couple of service interruptions over last week or so, if that could possibly have caused this?

is it simply a case of needing to un plug modem and then reconnect to reset?



Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Incoming calls going straight to voicemail

Hi @TonyDL


Thanks for reaching out. 


I recommend unplugging and restarting the modem as this can usually fix the issue. If not, please try our troubleshooting tool here: The troubleshoot tool will run some tests specific to your line and if a fault is found it'll try to automatically resolve it - if not you'll be provided with a fault reference number for further investigation.


Let me know how you go. 


- Tanasha 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit