TonyDL
Level 1: Cadet

Incoming calls going straight to voicemail

Hi,

Recently connected to nbn with Telstra gateway modem.  Last day or so, all incoming calls going straight to voice mail.  Outgoing calls still ok. We did have notice of a couple of service interruptions over last week or so, if that could possibly have caused this?

is it simply a case of needing to un plug modem and then reconnect to reset?

Thanks,

Tony

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Support Team
Support Team

Re: Incoming calls going straight to voicemail

Hi @TonyDL

 

Thanks for reaching out. 

 

I recommend unplugging and restarting the modem as this can usually fix the issue. If not, please try our troubleshooting tool here:  https://tel.st/nnnk2 The troubleshoot tool will run some tests specific to your line and if a fault is found it'll try to automatically resolve it - if not you'll be provided with a fault reference number for further investigation.

 

Let me know how you go. 

 

- Tanasha 

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