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RHW
Level 1: Cadet

Landline not ringing

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Since storm last weekend we are able to dial out on our home phone but incoming calls do not ring. They divert straight to messages. Have tried setting phones, plugging in different handsets and no success.
I would like suggestions to fix this issue please
1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Landline not ringing

Best bet is to have a chat with the Faults team, you can reach them by calling 132203. They will be able to check all the details to make sure there is nothing wrong and get it all sorted for you.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Landline not ringing

Best bet is to have a chat with the Faults team, you can reach them by calling 132203. They will be able to check all the details to make sure there is nothing wrong and get it all sorted for you.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

Telstra (Retired)
Telstra (Retired)

Re: Landline not ringing

Hello RHW,

 

You can also report your phone Fault online by completing the form below:

 

http://tel.st/dv2z

 

Thanks RHW.

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