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GrandpaF
Level 2: Rookie

Missed Call

I have a "Telstra Slim Touch 9650 DECT 6.0 cordless phone" and suddenly a message appeared on both handsets "1 missied call".

I cannot get rid of this message and cannot find anything in the handbook that will help me. I have never had this message before even though I have missed calls.

What is going on here?

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8 REPLIES 8
Level 22: Superhuman

Re: Missed Call

According to page 30 of the Telstra Slim Touch 9650 User Guide:

 

Missed calls are marked with XX MISSED CALL(S). Each time you review a call list entry marked with (five-pointed star) icon, the number of missed calls decreases by one. When you have reviewed all the missed calls, the missed calls indicator no longer shows.
——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
GrandpaF
Level 2: Rookie

Re: Missed Call

Very good .... however this refers to "Calling Number Display" and I do not, and never have subscribed to this service !!!!

Level 22: Superhuman

Re: Missed Call

Do you have a Telstra Home Bundle, or a standalone basic telephone service?

As far as I'm aware, Calling Number Display is automatically included in current Bundles at no charge, and does not require that the customer actively request or activate the service.
——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
GrandpaF
Level 2: Rookie

Re: Missed Call

I just have a basic service. As calling numbers do not display anywhere  indicates to me that I do not have this service.

A glitch of some sort must have displayed the "Missed Call" message on my handsets, and I cannot get rid of them.

Level 22: Superhuman

Re: Missed Call

What about power-cycling the handsets and/or base station, ie. taking the batteries out of the handsets and putting them back in, and unplugging the power from the base station and them plugging it back in?
——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
GrandpaF
Level 2: Rookie

Re: Missed Call

Thanks, good thinking, I powered off the base and removed batteries from both handsets but as soon as I replaced the batteries the message appeared.  I'm thinking it must be something at the Telstra end?

Level 22: Superhuman

Re: Missed Call

Given I don't use that model of phone myself, all I can suggest to try is:

 

  1. The “Delete the Entire Call List” procedure at the start of page 32 of the User Guide, regardless of whether it makes sense that the phone should present the 1 MISSED CALL message in the first place;
  2. Dial 101 (and delete the messages, if there are any) to make sure it's not something to do with Telstra Home Messages 101®; and
  3. If all else fails, ring Telstra to confirm you don't have Calling Number Display active on your phone service for some unknown reason;

in that order.

 

Sorry I can't be of any more help.

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
GrandpaF
Level 2: Rookie

Re: Missed Call

Ah yes, deleting the entire call list did the trick.

Thanks for your patience and help.

Bruce

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