ExoDragon
Level 5: Eagle Eye

No Dial Tone in home phone and says Check Phone Line

Answered

Hello All Again,

 

Seems i have another issue with Telstra just last week i had a issue and it was working when they came to fix it on the 15th was working fine until just recently today

 

So Total of 2 days it was working perfectly before this happen again

 

No Dial Tone at All but if i ring from my mobile to the Home Line it rings Also my adsl2+ speed went really awful

 

On The Cordless Phone it says "Check Phone Line"

 

I suspect it has something to do with something in the area according to the website these two issues

 

http://servicestatus.telstra.com/servicestatus/goc.do?q=event_2305fd13a4ed2a81143263407df0a76e.html

http://servicestatus.telstra.com/servicestatus/goc.do?q=event_f56ef3aff24f8b216b56fbe167506b82.html

 

And here are my modem stats

 

 

Maximum Line rate 0.42 Mbps 4.3Mbps

Line Rate 0.42 Mbps 3.89 Mbps

 

When usally i sync at 18Mbps easy lol

 

I suspect it's a Telstra issue they doing some work again

 

Was working perfectly yesterday then today just went bad

 

I'll ring Telstra again and see what they can do for me.

 

This is really strange issues i'm having lately.

 

Has anyone here had so much issues within 2 weeks?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
ExoDragon
Level 5: Eagle Eye
Accepted Solution

Re: No Dial Tone in home phone and says Check Phone Line

Phone Line has been fixed and and i have dial tone again, seems  their was a connection down the street that broke off again,

 

Always effects me lol, same guy who came last few times to fix faults in my home and down the street

 

Nice guy too.

 

Then i had to ring Telstra to have my speeds fixed as i was synced at 18Mbps but only getting 6Mbps

 

Hopefully these stats are ok

 

DSL Status
 
Up
DSL Uptime
22min 27sec
DSL Type
ADSL_2plus
DSL Mode
Interleaved
Maximum Line rate
0.94 Mbps 17.92 Mbps
Line Rate
0.94 Mbps 16.08 Mbps
Data Transferred
19.5 MBytes 582.71 MBytes
Output Power
12.1 dBm 18.5 dBm
Line Attenuation
11.4 dB 20.5 dB
Noise Margin
8.6 dB 6.1 dB

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19 REPLIES 19
Level 22: Superhuman

Re: No Dial Tone in home phone and says Check Phone Line

Hello,

My best advice is to ring them on 132203   or use Telstra 24/7 Live Chat.

 

https://livechat.telstra.com/TCOM:Crowdsupport​:Consumer

Hope that helps

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. My motto: "Doing the right thing is never wrong".
ExoDragon
Level 5: Eagle Eye

Re: No Dial Tone in home phone and says Check Phone Line

Thank you very much,

 

I just rang to get the Interim Service turned on again

 

Now to ring Telstra Directly Thanks

Level 24: Supreme Being
Level 24: Supreme Being

Re: No Dial Tone in home phone and says Check Phone Line

It isn't common, but it is possible that you had an issue which was only affecting you, however when they fixed the issue you were having you are now being affected by a wider issue...
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

ExoDragon
Level 5: Eagle Eye

Re: No Dial Tone in home phone and says Check Phone Line


@DrQwerty90 wrote:
It isn't common, but it is possible that you had an issue which was only affecting you, however when they fixed the issue you were having you are now being affected by a wider issue...

Ohh i see dang lol guess i just have to wait till the service is fixed again

 

That's ok just wish my internet speeds were better lol

 

 

Level 24: Supreme Being
Level 24: Supreme Being

Re: No Dial Tone in home phone and says Check Phone Line

Yeah, for sure, I can completely appreciate that one...

speaking to tech support and or faults might not hurt because it might not be a part of it, or it might mean that there is more to the fault then they first thought.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

ExoDragon
Level 5: Eagle Eye

Re: No Dial Tone in home phone and says Check Phone Line

Maximum Line rate 0.33 Mbps 2.2 Mbps

Line Rate 0.33 Mbps 2.09 Mbps

 

Not Sure if i should hope on and activate 3g Dongle 5gb on it

 

3G speeds ain't too much faster compared to 4G

Level 24: Supreme Being
Level 24: Supreme Being

Re: No Dial Tone in home phone and says Check Phone Line

3G isn't too bad, depending on your local tower it can compare to ADSL2+ in speeds... the biggest issue is 5GB never goes far lol
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

ExoDragon
Level 5: Eagle Eye

Re: No Dial Tone in home phone and says Check Phone Line

Yes i know,

 

I brought them while on special at officeworks, 3g optus sticks

 

Here's hoping it be fixed by Monday for good till then i'll just be patient

 

Backup plans are good to have even tho they may not sound like the best Options

 

Phone lines and Adsl over it are never a good mix, shame back in 2000 Companies didn't just laying down Fiber into the ground.

Level 24: Supreme Being
Level 24: Supreme Being

Re: No Dial Tone in home phone and says Check Phone Line

Telstra and Optus both were implementing HFC networks, Telstra had its Velocity Fiber network, and iiNet had been rolling out a fixed wireless network... along with a few other companies who were investing in their own private FTTP networks...

We have Governments (doesn't matter which one) and Big Business completing rather than working together... and in the end, the losers are the end users
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

ExoDragon
Level 5: Eagle Eye

Re: No Dial Tone in home phone and says Check Phone Line


@DrQwerty90 wrote:
3G isn't too bad, depending on your local tower it can compare to ADSL2+ in speeds... the biggest issue is 5GB never goes far lol

Getting 17Mbps down and 2.6Mbps up on 3g right now, since my adsl2 with Telstra is not working lol

ExoDragon
Level 5: Eagle Eye

Re: No Dial Tone in home phone and says Check Phone Line


@DrQwerty90 wrote:
Telstra and Optus both were implementing HFC networks, Telstra had its Velocity Fiber network, and iiNet had been rolling out a fixed wireless network... along with a few other companies who were investing in their own private FTTP networks...

We have Governments (doesn't matter which one) and Big Business completing rather than working together... and in the end, the losers are the end users

Ohh yeah the end users are the losers in the end Smiley Sad

 

Id love NBN but can't get it so i'm stuck on adsl2+

Highlighted
ExoDragon
Level 5: Eagle Eye

Re: No Dial Tone in home phone and says Check Phone Line

UPDATE:

 

Telstra Rep called me this morning,

 

And maybe someone here can explain to me what they mean,

 

Seems i won't get the issue fixed till Wednesday 22nd of july which is in 3 days

 

The Telstra Rep on the phone said after he did some tests that the card was faulty

 

And it needs to be ordered and arrive on Monday afternoon at Telstra, Maybe Tested on Tuesday then go out and replace the faulty card so i can have my landline working again with the internet

 

So Tech will need to replace the faulty card

Level 24: Supreme Being
Level 24: Supreme Being

Re: No Dial Tone in home phone and says Check Phone Line

They could mean a line card... Which my understanding is that it is the point where the copper cable terminates at the exchange. It is part of the automated exchange system, it helps check if the service is off the hook, and convert audio between analogue and digital (and vice versa) depending on the system it is going through.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Level 24: Supreme Being
Level 24: Supreme Being

Re: No Dial Tone in home phone and says Check Phone Line

Or they could mean some random part, or even something which isn't called a card, like a DSLAM.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

ExoDragon
Level 5: Eagle Eye

Re: No Dial Tone in home phone and says Check Phone Line

Ohhhhhhh now i can understand what they mean now,

 

Once again Thank you DrQwerty90 For the explaination

 

Since you mentioned dslam, can that just effect one person such as me, or the whole area

 

Either way i really hope that once this is fixed no more issues will arise

 

Id like to get back to my Online Gaming And Streaming Smiley Very Happy

ExoDragon
Level 5: Eagle Eye
Accepted Solution

Re: No Dial Tone in home phone and says Check Phone Line

Phone Line has been fixed and and i have dial tone again, seems  their was a connection down the street that broke off again,

 

Always effects me lol, same guy who came last few times to fix faults in my home and down the street

 

Nice guy too.

 

Then i had to ring Telstra to have my speeds fixed as i was synced at 18Mbps but only getting 6Mbps

 

Hopefully these stats are ok

 

DSL Status
 
Up
DSL Uptime
22min 27sec
DSL Type
ADSL_2plus
DSL Mode
Interleaved
Maximum Line rate
0.94 Mbps 17.92 Mbps
Line Rate
0.94 Mbps 16.08 Mbps
Data Transferred
19.5 MBytes 582.71 MBytes
Output Power
12.1 dBm 18.5 dBm
Line Attenuation
11.4 dB 20.5 dB
Noise Margin
8.6 dB 6.1 dB
Telstra (Retired)
Telstra (Retired)

Re: No Dial Tone in home phone and says Check Phone Line

You are unlucky with the land line having it has problems in a short period of time, however im glad that it has been fixed for you and have a working connection again.

 

After the fix, are you still receiving slower download speeds. ?

 

- Con

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ExoDragon
Level 5: Eagle Eye

Re: No Dial Tone in home phone and says Check Phone Line

Hello,

 

Having landline issues have been a pain,

 

However the speeds are reporting good on my end

 

[`[*Test Results from <a href="http://www.ozspeedtest.com/bandwidth-test/results/37135114">Oz Broadband Speed Test</a>*]`]
[(----------------------------------
Test run on [*22/07/2015*] @ [*02:18 PM*])]

[(Mirror: [*Optus*]
Data&colon; [*16 MB*]
Test Time: [*10 secs*])]

[(Your line speed is [*13.71 Mbps*] (13715 kbps).
Your download speed is [*1.71 MB/s*] (1714 KB/s). )]

 

17Mbps i'm happy with that Smiley Happy sure beats having 6Mbps

Telstra (Retired)
Telstra (Retired)

Re: No Dial Tone in home phone and says Check Phone Line

Haha nice, happy downloading !

 

Glad it is all working for you.

 

- Con

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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