No Dial Tone in home phone and says Check Phone Line

[ExoDragon]

Hello All Again,

Seems i have another issue with Telstra just last week i had a issue and it was working when they came to fix it on the 15th was working fine until just recently today

So Total of 2 days it was working perfectly before this happen again

No Dial Tone at All but if i ring from my mobile to the Home Line it rings Also my adsl2+ speed went really awful

On The Cordless Phone it says "Check Phone Line"

I suspect it has something to do with something in the area according to the website these two issues

http://servicestatus.telstra.com/servicestatus/goc.do?q=event_2305fd13a4ed2a81143263407df0a76e.html

http://servicestatus.telstra.com/servicestatus/goc.do?q=event_f56ef3aff24f8b216b56fbe167506b82.html

And here are my modem stats

Maximum Line rate 0.42 Mbps 4.3Mbps

Line Rate 0.42 Mbps 3.89 Mbps

When usally i sync at 18Mbps easy lol

I suspect it's a Telstra issue they doing some work again

Was working perfectly yesterday then today just went bad

I'll ring Telstra again and see what they can do for me.

This is really strange issues i'm having lately.

Has anyone here had so much issues within 2 weeks?

[ProfessorPhone]

Hello,

My best advice is to ring them on 132203   or use Telstra 24/7 Live Chat.

https://livechat.telstra.com/TCOM:Crowdsupport​:Consumer

Hope that helps

[ExoDragon]

Thank you very much,

I just rang to get the Interim Service turned on again

Now to ring Telstra Directly Thanks

[DrQ]

It isn't common, but it is possible that you had an issue which was only affecting you, however when they fixed the issue you were having you are now being affected by a wider issue...

[ExoDragon]

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@DrQwerty90 wrote:
It isn't common, but it is possible that you had an issue which was only affecting you, however when they fixed the issue you were having you are now being affected by a wider issue...

---

Ohh i see dang lol guess i just have to wait till the service is fixed again

That's ok just wish my internet speeds were better lol

[DrQ]

Yeah, for sure, I can completely appreciate that one...

speaking to tech support and or faults might not hurt because it might not be a part of it, or it might mean that there is more to the fault then they first thought.

[ExoDragon]

Maximum Line rate 0.33 Mbps 2.2 Mbps

Line Rate 0.33 Mbps 2.09 Mbps

Not Sure if i should hope on and activate 3g Dongle 5gb on it

3G speeds ain't too much faster compared to 4G

[DrQ]

3G isn't too bad, depending on your local tower it can compare to ADSL2+ in speeds... the biggest issue is 5GB never goes far lol

[ExoDragon]

Yes i know,

I brought them while on special at officeworks, 3g optus sticks

Here's hoping it be fixed by Monday for good till then i'll just be patient

Backup plans are good to have even tho they may not sound like the best Options

Phone lines and Adsl over it are never a good mix, shame back in 2000 Companies didn't just laying down Fiber into the ground.

[DrQ]

Telstra and Optus both were implementing HFC networks, Telstra had its Velocity Fiber network, and iiNet had been rolling out a fixed wireless network... along with a few other companies who were investing in their own private FTTP networks...

We have Governments (doesn't matter which one) and Big Business completing rather than working together... and in the end, the losers are the end users

[ExoDragon]

---

@DrQwerty90 wrote:
3G isn't too bad, depending on your local tower it can compare to ADSL2+ in speeds... the biggest issue is 5GB never goes far lol

---

Getting 17Mbps down and 2.6Mbps up on 3g right now, since my adsl2 with Telstra is not working lol

[ExoDragon]

---

@DrQwerty90 wrote:
Telstra and Optus both were implementing HFC networks, Telstra had its Velocity Fiber network, and iiNet had been rolling out a fixed wireless network... along with a few other companies who were investing in their own private FTTP networks...

We have Governments (doesn't matter which one) and Big Business completing rather than working together... and in the end, the losers are the end users

---

Ohh yeah the end users are the losers in the end

Id love NBN but can't get it so i'm stuck on adsl2+

[ExoDragon]

UPDATE:

Telstra Rep called me this morning,

And maybe someone here can explain to me what they mean,

Seems i won't get the issue fixed till Wednesday 22nd of july which is in 3 days

The Telstra Rep on the phone said after he did some tests that the card was faulty

And it needs to be ordered and arrive on Monday afternoon at Telstra, Maybe Tested on Tuesday then go out and replace the faulty card so i can have my landline working again with the internet

So Tech will need to replace the faulty card

[DrQ]

They could mean a line card... Which my understanding is that it is the point where the copper cable terminates at the exchange. It is part of the automated exchange system, it helps check if the service is off the hook, and convert audio between analogue and digital (and vice versa) depending on the system it is going through.

[DrQ]

Or they could mean some random part, or even something which isn't called a card, like a DSLAM.

[ExoDragon]

Ohhhhhhh now i can understand what they mean now,

Once again Thank you DrQwerty90 For the explaination

Since you mentioned dslam, can that just effect one person such as me, or the whole area

Either way i really hope that once this is fixed no more issues will arise

Id like to get back to my Online Gaming And Streaming

[ExoDragon · Accepted solution]

Phone Line has been fixed and and i have dial tone again, seems  their was a connection down the street that broke off again,

Always effects me lol, same guy who came last few times to fix faults in my home and down the street

Nice guy too.

Then i had to ring Telstra to have my speeds fixed as i was synced at 18Mbps but only getting 6Mbps

Hopefully these stats are ok

DSL Status

Up

DSL Uptime

22min 27sec

DSL Type

ADSL_2plus

DSL Mode

Interleaved

Maximum Line rate

0.94 Mbps 17.92 Mbps

Line Rate

0.94 Mbps 16.08 Mbps

Data Transferred

19.5 MBytes 582.71 MBytes

Output Power

12.1 dBm 18.5 dBm

Line Attenuation

11.4 dB 20.5 dB

Noise Margin

8.6 dB 6.1 dB

[ConK]

You are unlucky with the land line having it has problems in a short period of time, however im glad that it has been fixed for you and have a working connection again.

After the fix, are you still receiving slower download speeds. ?

- Con

[ExoDragon]

Hello,

Having landline issues have been a pain,

However the speeds are reporting good on my end

[`[*Test Results from <a href="http://www.ozspeedtest.com/bandwidth-test/results/37135114">Oz Broadband Speed Test</a>*]`]
[(----------------------------------
Test run on [*22/07/2015*] @ [*02:18 PM*])]

[(Mirror: [*Optus*]
Data&colon; [*16 MB*]
Test Time: [*10 secs*])]

[(Your line speed is [*13.71 Mbps*] (13715 kbps).
Your download speed is [*1.71 MB/s*] (1714 KB/s). )]

17Mbps i'm happy with that sure beats having 6Mbps

[ConK]

Haha nice, happy downloading !

Glad it is all working for you.

- Con