CrowdSupport®
LDTE
Level 1: Cadet

Outgoing call not possible. Call guardian is dealing with an incoming call.

We are unable to make calls and incoming are going straight to Telstra Message Bank (not our answering machine). When we try and call a message comes up 'Outgoing call not possible. Call guardian is dealing with an incoming call.'
Anyone else having problems??  

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4 REPLIES 4
Telstra (Retired)
Telstra (Retired)

Re: Outgoing call not possible. Call guardian is dealing with an incoming call.

Hi LDTE

In this case I'd recommend speaking to our Home Phone Faults team on 13 22 00 (from a different device) and we'll troubleshoot the issue with you over the phone and try and get that service up and running on the call for you

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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dink_cave
Level 1: Cadet

Re: Outgoing call not possible. Call guardian is dealing with an incoming call.

 


@LDTE wrote:

We are unable to make calls and incoming are going straight to Telstra Message Bank (not our answering machine). When we try and call a message comes up 'Outgoing call not possible. Call guardian is dealing with an incoming call.'
Anyone else having problems??  


same problem in mount cotton 22/10/2015

Telstra (Retired)
Telstra (Retired)

Re: Outgoing call not possible. Call guardian is dealing with an incoming call.

Hey dink_cave,

 

Welcome to Crowd Support Smiley Happy

 

I would recommend the same contact that Steph advised with contacting the Telstra Faults Team on 132203 (24/7) so that this can be tested further. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

pusskin
Level 2: Rookie

Re: Outgoing call not possible. Call guardian is dealing with an incoming call.

what happen when you cant call that number no moblie credit and not going to public phone so the world can hear my personal details i cant call on my phone have dail tone but wont contect get in coming calls but hard to hear

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