hack_1979
Level 1: Cadet

Phone drops out when connection made

Hi

 

When I make a call from home phone, the phone call drops out as soon as the person I'm calling answers the phone. Happens when ringing landlines, mobiles, international. Dial tone is normal when I dial the number.

 

OK receiving calls from people ringing me.

 

Home service is on NBN with a Teltra smart box.

 

Any ideas?

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: Phone drops out when connection made

Can you confirm the model of handset that you are using to call out from and if it is connected to your modem via the #1 green port on your modem or via DECT pairing?  

 

Have you tried using a different telephone handset to test? 

 

 

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