Level 1: Cadet

Phone/internet fault

I have no land lline phone or internet service.
I’ve been on hold to Telstra for over 1 hour!!!!
Via my mobile.

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Telstra (Retired)
Telstra (Retired)

Re: Phone/internet fault

Sorry for the long waits when reporting faults with your services. Our consultants are answering calls as quickly as possible, but there have been long waits with the higher than normal call volumes. 

Thank you for your patience.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 22: Superhuman

Re: Phone/internet fault

Are you ringing 132203 or 132200 ?
The first is quicker.
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. My motto: "Doing the right thing is never wrong".

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