This thread is now archived and closed to new comments. Some of the links and information provided in this thread may no longer be available or relevant. If you have a question please post a new topic.
It sounds like you're referring to the installation of a new Telstra landline service from the street to the house. I can advise that customers first need to arrange the lead-in, including trenching, from property boarder to the house. Once the prerequisite work is completed Telstra can then install the box and first outlet in the house and activate your line. Our Residential Pre-Provisioning team can help you with further information 9am - 5pm AEST Monday to Friday on 1800 895 319 to get you started.