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Taramojet
Level 2: Rookie

Phone line down

Answered

Hi my name is Tara Mojet our phone line was pulled down by the garbage truck this morning is someone able to contact me about having it fixed as we need our phone & Internet
Thanks
Tara Mojet
<edited to remove personal information >

1 ACCEPTED SOLUTION

Accepted Solutions
Taramojet
Level 2: Rookie
Accepted Solution

Re: Phone line down

Thanks heaps for getting back to me

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7 REPLIES 7
Kyle_W
Level 6: Bloodhound

Re: Phone line down

Hi Tara - sorry to hear that! You'll need to contact faults who are responsible for any damage to Telstra infrastructure and the process behind getting it all sorted out. You can reach them on 13 22 03.
All comments made by myself are my own opinion and are not necessarily on behalf of Telstra or its affiliates.
Taramojet
Level 2: Rookie
Accepted Solution

Re: Phone line down

Thanks heaps for getting back to me
0732992953
Level 1: Cadet

Re: Phone line down

phone line down

on 04-08-2014 AM

 

 

 

Hi my name is Chunggil Cho our phon line was pulled down  by the garbage truck this morning is someone able to contact me about having it fixed as we need our phon Thanks

chunggil cho

**********(number removed to protect privacy)

Support Team
Support Team

Re: Phone line down

Hi There,

Sorry to hear that your line is down, unusual and inconvenient

You can report damage to Telstra equipment online here https://service.telstra.com.au/general/report-equipment-damage/form;jsessionid=AEE3F80F740814FD50C52...

I would also suggest calling 132200 and say 'home phone fault' report it and request a fault number.

I have removed your phone number contained in your post to protect your privacy, if your username also contains your phone number I would suggest you change that ASAP.

Angela 

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paulnevin
Level 1: Cadet

Re: Phone line down

Hi, phone line has been down due storm...can you please advise when you expect it to be fixed..
Many thanks <portion removed to protect personal information>
Paul

Telstra (Retired)
Telstra (Retired)

Re: Phone line down

Hi Paul, 

Technicians are working on it at the moment, they have not provided us with an restore time as yet.

- Ben 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Telstra (Retired)
Telstra (Retired)

Re: Phone line down

Hi All, 

 

Can I ask that you do not post personal details on the Crowdsupport forums, as this is open for everyone to see.   You can provide generic information like your postcode or if you require immediate assistance you can contact us on 133 933  or Live Chat.

 

Other ways of contacting us is through Facebook and Twitter

 

Cheers

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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