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Joshb94
Level 1: Cadet

Phone line wire disconnected

Not sure if i'm in the right forum section but here goes.

 

My phoneline is with telstra, although we don't have a phone in place we just needed a line for the internet!

 

The wires from the phone line have come out of the adapter that then runs via ethernet to my router to supply me internet.

 

My internet however isn't with telstra and they say it's a phone line issue.

 

Is there any way telstra themselves can fix this and rewire the phone line back into the adapter?

(hopefully i've explained that correctly)

Many thanks

Josh

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5 REPLIES 5
Level 24: Supreme Being
Level 24: Supreme Being

Re: Phone line wire disconnected

Are you paying for a phone service through telstra directly? If not, you would need to organise it through your service provider
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
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Joshb94
Level 1: Cadet

Re: Phone line wire disconnected

I believe the phone line was set up by previous tenants in order to have the internet installed. I'm not paying for the phone line just for the internet from another provider!

I rang them yesterday however and they said it's not theres to fix as they dont own the phone line,
as you can see im not sure who to turn to!
Thanks
Josh
Level 24: Supreme Being
Level 24: Supreme Being

Re: Phone line wire disconnected

Telstra wont repair it directly as you do not have a service with them

Essentially the only avenue you have is to raise it with your provider. If you do not have a phone service at all this can be incredibly difficult as the internet is not considered an 'essential service', especially if you're on a naked/ULL broadband plan
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Support Team
Support Team

Re: Phone line wire disconnected

Hi Joshb94,

 

If you are currently paying a rental fee for that landline service from Telstra directly, please contact us on 13 22 00 and our team can advise on your options with that socket. If your landline is provided by another provider, please visit this link for more details I'm not with Telstra and I have a Fault, what do I do?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Docket
Level 1: Cadet

Telstra Have lost the plot

 I have had three days of ringing and tryng to communicate to their silly voice service. It keeps cutting out on me because I take too long to take the phone away from my ear and press the choices so ring again and in the queu again. After I finally got through I had a call from Telstra saying it will be a $130 call out fee if it is inside my house. No testing or  anything at this point. I told the operator to stick the telstra phone and I will do without it. He them started being helpful and did some tests and discovered it was in their sine of things. I was very frustrated at this stage as I am not a Telstra technician and I do not have spare handsets to try those - one of their suggestions.

Ok then I get an SMS to say the line was fixed - it isn't any different so what goes now.

This is frustrating and Telstra can do their job instead of relyintg on customers to do it for them.

I wish I could do wthout Telstra as I am totally frustrated with their lack of help in my probem. 

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