I reported my landline phone out 8AM on 10 January 2019. Never heard anything for almost a week so went into town on 15 Jan and rang Telstra. After long waits, being shuffled between people, and denial of any record of my report they finally found it and advised me there was a general outage in the area and they estimated it would be fixed the following day, 16th Jan. They sent an email confirming the details. It's now 20th Jan and still no phone. I tried to email a reply to their email but got the message it was unmonitored. So I have to wait until I can get back town again, to ring them, get on the endless queue again, and go around in circles again. So much for the service guarantee, so much for any sort of service.
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Apologies for the delay in replying and for the continued issues. Have you been contacted or has this been followed up on since your post?
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