Whenever I'm invited to use Telstra's home phone self-testing service, it says
"We couldn't check your account details"
"There are no outages in your area"
"We couldn't check your line connectivity"
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My phone was fixed some time ago. You didn't read the first word (WHENEVER) in my whinge. I just ran it again with exactly the same result. Look:
We couldn’t complete the test on your line. Click Next to diagnose the issue.
STILL COMPLETELY USELESS