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Rippon
Level 1: Cadet

Technical

Any help from Telstra as our home phone line is dead and Telstra call wait time is over 20 mnts

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5 REPLIES 5
Level 22: Superhuman

Re: Technical

Hello
You should run the trouble shooting tool ....
Below is a link...
https://www.telstra.com.au/my-account/troubleshooting-tool
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
Support Team
Support Team

Re: Technical

Hi Rippon,

 

Are you still experiencing issues with your landline service?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Rippon
Level 1: Cadet

Re: Technical

Yeap, problem still persists despite an urgent request yesterday and we missed calling the family via the home phone and instead had to use a mobile phone.
Rippon
Level 1: Cadet

Re: Technical

Done that before calling Telstra support
Support Team
Support Team

Re: Technical

That's not good to hear. Our faults team contactable on 13 22 03 is able to look into this issue further and provide an update.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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