I have a Telstra 12750 Direct 360, which has the following symptoms: (1) When picking up the phone to dial a number, there is no dial tone. (2) When an external line rings in, the base station rings, but when the handset is picked up, the call is not connected – this is also the case when pressing the pickup button on the handset. (3) the power is on the prime and the two slave handsets, and the page capability is working to the other two slave handsets, so the handsets and base station are connecting. What I have done so far is: (1) I have checked the power and phone line connections – these are fine as the phone line works fine with another handset and the lights on the prime base station are on and the slave handsets are fully charged and indicate that they are connected; (2) I have removed the other two slave handsets from the network and removed the power from their base stations and also disconnected their batteries; (2) I have deregistered the primary handset from the base station; (3) I have reset the prime handset and base station by removing the power/battery for more than ten minutes; (4) I have validly re-registered the handset to the base station; (5) I have checked all of the other settings that I can think of in the handset. The symptoms are still there. Do you have any ideas on how to rectify this?
Was this helpful?
If the Telstra 12750 Direct 360 is isolated by itself on the line and the other fax/Uniden/filter/modem devices removed do you still have the same reactions on the Telstra phone?
Also, How long have you had the Telstra cordless phone set?
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines