We arranged for this phone in order to stop spam callers. It works well. However we asked for this to be billed monthly over 2 years as stated on the website. Now we get the bill and we have been charged the full amount. I have called telstra on 132200 and spoken to somebody who didn't want to help at all. I asked to be put through to complaints and was promptly hung up on. The store i purchased the phones from did there best on the day with a lot of it issues when attempting to place the order.
To top this off, one of the handsets crashes when we try to use it. The screen goes blank for a few seconds then come on with 'Test Mode' on the screen until i press a button then it comes to life. We are having issues with getting this replaced as well.
The big question here is 'Who do i need to contact to get this mess sorted?"
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OK, here is an update.
We took the handset back to the store and they stated we had to call 132200 to arrange a replacement.
And the circle continues.
I should mention i called 132200 and asked for complaints and was put through to NBN support.
Oh no, ok thank you for your reply. To have this escalated submit a complaint online here https://tel.st/kqfq5 and reply to me with the reference number. I will use it to contact complaints and have a case manager assigned to follow this up with you ASAP.
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