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DragonJewel
Level 8: Inspector

Telstra T1000C SMS does not ring

Answered

I have a velocity service. I also have a T Hub2 tablet and 1 handset. These units do ring.

 

The T1000C does not ring. If I am located near enough to a THub unit I hear it I know that I can answer the T1000C. I would like to get the T1000C to ring as well. During a period when I did not have the THub on the system the T1000C worked fine. I have not changed the patch connection for either the THub or the T1000c and while that is an option I would prefer to only do this if there is some logic to support this. My phone connection box has 6 phone points for the land line. The T Gate has one to use for the THub units. One is patched to the T1000C

 

Is there any reason to believe one phone port is different to another? Do I just start moving things around and hope for some change?

1 ACCEPTED SOLUTION

Accepted Solutions
DragonJewel
Level 8: Inspector
Accepted Solution

Re: Telstra T1000C SMS does not ring

Now I laugh..... When I was checking all settings on T1000 I noted the caller list did not show any of my many calls made during testing. Then noted the caller list of 20 was full. So I cleared the list and you guessed it the T1000 now rings OK with the THub2 in the system.

What a hoot. The T1000 stops ringing if I answer all my calls on the Thub after 20 calls that it thinks have not been answered.

 

Oh well problem solved. Maybe you should note for future ref.

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4 REPLIES 4
Telstra (Retired)
Telstra (Retired)

Re: Telstra T1000C SMS does not ring

Hi DJ

 

I was hoping that somebody from the community would be able to chime in and assist, but this one seems rather tricky.

 

Does the T1000C still ring when used in isolation? I don't see any problem for you to try different phone points in the connection box, after all, trial and error might do the trick.

 

I will forward this on to get some feedback, but let us know how you go.

 

- Jon

 

 

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DragonJewel
Level 8: Inspector

Re: Telstra T1000C SMS does not ring

Yes I guess I will try the "suck it and see" method. I was hoping someone with technical expertise would know if there was any priority on the lines. You asked and yes the T1000 works/rings fine when the THub2 system is not part of the setup. I'll let you know after I do the tests.

DragonJewel
Level 8: Inspector

Re: Telstra T1000C SMS does not ring

Looks like there may be a problem with the T1000.

 

I moved conection point to reverse the priority of the connections. one at each end of point choices with no change.

I moved connections to be next to each other at far left with no change.

I didconnected the phone line from the T Gatway ALSO NO CHANGE except THub 2 phones did not ring. This was wierd as the T1000 worked OK when I did not have the THub 2 system installed. I note the DECT light on the TGateway does not go out when the phone line is disconnected but not sure if that is relevant.

The T1000 sometimes makes a very short beep when the first ring should come then nothing.

I tried leaving the Tgateway off for longer while trying a different patch cable and all 6 phone ports for the T1000.

 

Guess next step is the T1000 manual.

DragonJewel
Level 8: Inspector
Accepted Solution

Re: Telstra T1000C SMS does not ring

Now I laugh..... When I was checking all settings on T1000 I noted the caller list did not show any of my many calls made during testing. Then noted the caller list of 20 was full. So I cleared the list and you guessed it the T1000 now rings OK with the THub2 in the system.

What a hoot. The T1000 stops ringing if I answer all my calls on the Thub after 20 calls that it thinks have not been answered.

 

Oh well problem solved. Maybe you should note for future ref.

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