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WJS1
Level 1: Cadet

Telstra Velocity

FetchTV is coming up with the message it is not connected to the internet. Free to air is working as are the computers and phone. We have had it connected for 2 years, so it is not a set up problem. I tried Telstras 24/7 tech support line after waiting 135 minutes I was told I've dialled the wrong number and I have to wait till Monday. I'm so over Telstra. I've just paid last months bill of $235. How important is this to them.

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3 REPLIES 3
Support Team
Support Team

Re: Telstra Velocity

Hello WJs1

 

I am sorry you did not receive the message that the centre does not work on the weekends earlier.

 

They will be able to address this when they are open

 

 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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WJS1
Level 1: Cadet

Re: Telstra Velocity

And have to wait another 2 hours out of a week day.

At least on the week-end we aren't working.

Maybe they can call us aftern 3.30pm

Support Team
Support Team

Re: Telstra Velocity

We are unable to arrange a call back for you we do not have access to your details.

 

Sorry

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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