Level 2: Rookie

Telstra Voice Extender...Do Not Use It Advice

I strongly suggest you do not use Telstra's Voice Extender.  I used this device with two Telstra Smart Modem Generation 2 modems and it is problematic.  Regularly disconnecting its connection to the modem and disrupting other wifi devices connected to the modem causing them to unpair.  This problem occurred every 3 days or so.  Once removed and not used all the problems went away and never returned.  Telstra re-credited my account $48 as I returned the device to a Telstra store. Instead get a phone point installed by an electrician that will give you a hard wired connection to the modem from that phone point (can be anywhere in your home).  Should cost about $90>$100 for an electrician.  The Voice Extender also had an issue with loud crackling radio interference sounds from time to is a no joy device for sure.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now