When you run into a problem your home line (PSTN), this tool will assist you to run troubleshooting diagnostics and get the problem resolved via your browser or a mobile app.
The Telstra Troubleshooting tool can detect, diagnose and advise what the problem is and then provide step by step instructions to fix that problem fast.
This troubleshooting tool can help:
This troubleshooting tool can help if you’re
Customers can access the tool via a mobile device or computer.
If you’re using a mobile, you can access the tool from the Help & Support tab within the Telstra 24x7 App. Alternatively you can head to www.telstra.com/fix from your device’s web browser.
When using a computer you can simply navigate to www.telstra.com/fix using your web browser.
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