Tony_M1
Level 1: Cadet

Why can't I disable call forwarding?

#21# will not work.

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3 REPLIES
Support Team
Support Team

Re: Why can't I disable call forwarding?

Hi @Tony_M1

 

Apologies to hear of the frustration.

We have all the current steps to action this listed online via: https://tel.st/b6384

Please let us know how you get on and if you need any further help.

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Tony_M1
Level 1: Cadet

Re: Why can't I disable call forwarding?

Thanks for the link and information.

However, what I thought was a call forward sound turned out to be something else due to the fact that I had connected the phone cables to the adsl modem incorrectly.

Problem now solved.

Thank you anyway for your assistance.

Support Team
Support Team

Re: Why can't I disable call forwarding?

Thanks for your response @Tony_M1 

 

Great to read that your issue has been resolved. Please come back and chat again any time.

 

- Jimmy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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