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Will DECT 6.0 phone work when connected by telephone cable to phone port in Telstra Smart Modem

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Switched over to NBN this week (technician came and did his thing, FTTN) Apparently our broadband service is still working in backup mode - according to mymodem website). Our internet is working on all devices (phones, laptops, PCs etc.). I have a Panasonic Dect 6.0 cordless phone that I have plugged directly into the green phone socket on the back of my smart modem (Telstra SmartModem Gen 2 with Voice backup). It is not working - no dial tone, no incoming or outgoing calls. I have seen threads and other info that DECT 6,0 phones are not necessarily compatible with the NBN but they all seem to be referring to connecting the phone wirelessly. If the phone is connected by telephone line into the green phone socket on the modem should it work?

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Will DECT 6.0 phone work when connected by telephone cable to phone port in Telstra Smart Modem

DECT 6.0 handset will work with base plugged into green phone port on modem. Is the phone light green. Phone light should be green even when no phone plugged in. If phone light not green then problem with how Telstra has configured your connection or faulty modem.

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Will DECT 6.0 phone work when connected by telephone cable to phone port in Telstra Smart Modem

DECT 6.0 handset will work with base plugged into green phone port on modem. Is the phone light green. Phone light should be green even when no phone plugged in. If phone light not green then problem with how Telstra has configured your connection or faulty modem.

View solution in original post

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