This thread is now archived and closed to new comments. Some of the links and information provided in this thread may no longer be available or relevant. If you have a question please post a new topic.
Hi just purchased a highset house that has been renovated, no phone point inside the house however there is a cable underneath which is bare at the end. Telstra gave me an appointment time, waited all day no show, no phone call no apology nothing. out of the blue 4 days later technician turns up says line is active and pointed out the correct wire under house and says a sparky has to connect the phone line box and then left. Surely this can't the right way to treat customers, who is responsible for the first point of access to the service? For me to access the service there needs to be a connection point at the end of the cable. The previous owners didn't have a phoneline they just used mobiles, any advice would be great. I will ring the fault team tomorrow to try and rectify this but any suggestions in the meantime would be good cheers