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SYLVIAS
Level 1: Cadet

BUSY SIGNAL ALL THE TIME

skylinewa
Level 2: Rookie

I lodged an on-line complaint form, and on 11 March I received an auto-response email with an SR number. On 13 March I received an email from a case manager basically stating "she was assigned to the case". On 19 March I received a follow-up email fr ...

JamStr
Level 1: Cadet

Good Evening We have no landline service. Our ADSL is fine. Have been without our landline for over 5 business days. Have run the online diagnostics and called 132203 on 19 April 2018. These tests and those run by the 132203 operator resolved nothing ...

NewClient
Level 2: Rookie

We moved from Optus to Telstra on 21/3 /18, for NBN and homephone. Can call out, but can't receive calls. Our number hasn't been ported from Optus yet, & Telstra gave us this temporary number which can't receive calls.
I have called Telstra many times ...

Pliny
Level 1: Cadet

Is IN CONTACT home phone line still available in 2018?Is it available for my Telstra Radio Phone setup? How much does it cost?and where can I find info on it? cheers Pliny.

Trizden
Level 1: Cadet

Every time lan line used hear loud crackling static sounds. Used different phone and still hear same. Very annoying as cant hear conversations, when will Telstra fix?? 2259 NSW

sorted
Level 1: Cadet

https://youtu.be/-g1HYAJBUng

docarb
Level 2: Rookie

We're having major electrical work done to our home tomorrow and we won't have power available for most of the day. This means that we won't be able to make or receive telephone calls via our NBN landline. I contacted Telstra over the phone to ask, H ...

kz19
Level 1: Cadet

It's been three days we couldn't make any overseas phone call.We've recently transferred our broadband from ADSL to NBN.The Internet speed has been great since the transferring but for whatever reason it is we can't make any overseas phone call any m ...

molonglo
Level 1: Cadet

The technician who switched on NBN for us on 27 March gave us a new - and unwanted - landline number.  Since then all efforts to restore our old number have failed.  The Telstra call centre in the Philippines fobs us off with reassurances.  Why is it ...

JimBrack
Level 1: Cadet

I'm on the Telstra NBN but would like to port my home phone to another's provider but keep Telstra NBN is this possible and what costs are involved? 

dalek
Level 1: Cadet

Just received a call from Kev? claiming to be from Telstra (Australian accent). When questioned about background noise he said he was in a call centre. When asked why he was calling me, he said to see if there were things Telstra could do to reduce m ...

tnjz
Level 3: Gumshoe

So yesterday I drove past my local substation near my house where I saw an unmarked telco working on the box. Not long after my wife txted me to say our internet was down. I got home later to discover not only was internet down but fixed phone line w ...

oscar15
Level 1: Cadet

the handset telstra supplied when the nbn was connected initially worked but since the node blew  up and required repair it has become unregistered.I found the register area on the menu but it will not auto register and does not seem to have manual r ...

wonderwombat
Level 2: Rookie

Since the NBN HFC has been installed, and our phone wall sockets are useless, we need to sort out our home phone situation. I know a technician will cost. Our modem is downstairs. My mother in law lives upstairs. We've tried the t-voice and other cor ...

Grandmama
Level 1: Cadet

W can i tell if it is telstra calling or a scam call.  I only want to get calls relating to my current phone and internet not marketing etc or scam calls

SallyR1
Level 1: Cadet

Near tears after over 2 hours on phone, trying to convince Telstra that I am trying to register a 503 T-voice to a NBN Gateway modem and that there are no cables in the box to manually connect a wifi handset to the modem....a disaster. Anyone help? F ...

Phil-
Level 2: Rookie

Hi,I am contractor (ex Telstra employee) , and used bundled free national calls for work many times per day when working from home. I took up an early option to move to NBN. I'm now regretting that decision as there seems to be no simple mechanism to ...

RMB
Level 1: Cadet

I've recently connected to NBN and when the Telstra Technician came to install the Technicolor Modem he said If I purchase any DECT cordless phone it can connect wirelessly to the modem, which is perfect for me because I don't won't my phone near the ...

samuels
Level 3: Gumshoe

So many questions, and no answers! Is there any info on setting this up with freepbx? I'm mediocre with freepbx (have set up normal trunks in the past, etc) but from what i understand, this Telstra SIP Connect residential approach is nonstandard?! I ...

JENNYWREN5
Level 1: Cadet

I have a Uniden phone XDECT SSE37 and the answering machine does not take a message when an out side call comes in. The answering machine message can be heard by the caller. This seems to have happened since connecting to the NBN. I have tried turnin ...

La4
Level 3: Gumshoe

I had a new Bundle connected at the same time as NBN connection, After that was not able to make overseas calls.  After numerous calls between Telstra and myself where NBN was blamed, could be barring of my account even though it was fully paid up an ...

Viper15
Level 3: Gumshoe

Dear Telstra. I know it's hardly ever given but credit where credit is due. I've had quite a few issues with my Landline getting telemarketing calls and scam calls staying they are from Telstra. In a bid to stop them, i changed my number and in both ...

kiwitrains
Level 7: Deputy Inspector

another problem surfaced with this piece of rubbish, functions such as blocking a number can only be performed on the base station handset how good is this!!

Ninjafrognan
Level 1: Cadet

Why do I have to keep a landline when I have FTTP NBN

JacquelineAnne
Level 1: Cadet

Set up my NBN but the handset that came with it is showing EST and I'm in WA. Can this be fixed?

Kinglegend
Level 1: Cadet

Hello.. LAN Line To Voip is my Goal. Where I Live Telstra Cannot Provide me with a service that I am looking for. As a result I am forced to move to another network. I want to be able to take my LAN number with me as a Voip Number. This will allow me ...

Paul461
Level 1: Cadet

Since connecting to the NBN 4 weeks ago my home phone (now VoIP) will not receive calls from mobile phones other than Telstra. When people call me from Optus/Vodaphone  etc mobiles my phone does not ring. My NBN provider is Exetel and they do not see ...

unsatified
Level 1: Cadet

why would anybody stay with Telstra when they offer a <removed>  phone and internet service, The dali Lama in Tibet has a better phone/internet service than I do.I live 2 klms from exchange, but you would think it was 20,000 klms  away.  Already ompl ...

jc8888
Level 1: Cadet

i received the nbn kit and installed the hands free phone in a separate room to the gateway, i cant seems to make the ringer tone work, any ideas re this

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