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Mered
Level 1: Cadet

The nbn people were fiddling at the Telstra pit the other day and now my phone doesn’t work. Would this be right

Sqirrell
Level 1: Cadet

We have NBN FTTN and works quite well (apart from network interruptions).  Changed over to the new Telstra Smart Modem DJ0230 but have lost our phone connection. "Phone" light won't light on new modem:-(  Works fine when old modern put back into serv ...

Mimi24
Level 1: Cadet

Hi, Telstra yesterday switched my home telephone line to nbn. I have a phone only no data.
I have a new uniden sse45 series and the answering machine light is flashing but when I check it says there are no messages. How do I access my messages or remo ...

GL11
Level 1: Cadet

Hi,
I was wondering if the Telstra Slim touch 12950 is only usable on the Telstra Network or can it be used on other networks like Optus? Thank you 

JeetJit
Level 1: Cadet

My NBN is connection is due now within week. I have alarm system, which is not compatible with NBN. I have found from Telstra website that we can activate UNI-V port. I would like to know how would I connect to UNI - V. I think my connection will be ...

dtipton
Level 1: Cadet

I have checked for outages in the area, disconnected all hand sets, all the diagnostic suggestions.

hack_1979
Level 1: Cadet

Hi When I make a call from home phone, the phone call drops out as soon as the person I'm calling answers the phone. Happens when ringing landlines, mobiles, international. Dial tone is normal when I dial the number. OK receiving calls from people ri ...

fotytude
Level 1: Cadet

If I purchase a Guardian 302 home phone, there no 302 additional handsets advertised. Are there 302 handsets?, or are the 301 Guardian additional handsets compatible with the 302?

GTRShaun
Level 2: Rookie

TL;DR: How do i escalate a fault to get it fixed faster? I've been given '2 business days' for an appointment, and I'm sick of repeatedly reporting a line fault that recurs every time it rains. I've opened 3 faults on my phone line now:25/5/185/6/18a ...

Sqirrell
Level 1: Cadet

We have NBN FTTN and works quite well (apart from network interruptions).  Changed over to the new Telstra Smart Modem DJ0230 but have lost our phone connection. "Phone" light won't light on new modem:-(  Works fine when old modern put back into serv ...

eatemalive
Level 1: Cadet

The past week my phone has rang and when I lifted the receiver I could here other users' conversations?

nelle02
Level 1: Cadet

I would like to know that is the plan to join to just be able to use the phone for my mother who has moved into a retirement villlage. NBN is available but we have been told that she only has to sign up for  a home phone account which should cost $35 ...

JimBrack
Level 1: Cadet

I'm on the Telstra NBN but would like to port my home phone to another's provider but keep Telstra NBN is this possible and what costs are involved? 

dalek
Level 1: Cadet

Just received a call from Kev? claiming to be from Telstra (Australian accent). When questioned about background noise he said he was in a call centre. When asked why he was calling me, he said to see if there were things Telstra could do to reduce m ...

tnjz
Level 3: Gumshoe

So yesterday I drove past my local substation near my house where I saw an unmarked telco working on the box. Not long after my wife txted me to say our internet was down. I got home later to discover not only was internet down but fixed phone line w ...

oscar15
Level 1: Cadet

the handset telstra supplied when the nbn was connected initially worked but since the node blew  up and required repair it has become unregistered.I found the register area on the menu but it will not auto register and does not seem to have manual r ...

wonderwombat
Level 2: Rookie

Since the NBN HFC has been installed, and our phone wall sockets are useless, we need to sort out our home phone situation. I know a technician will cost. Our modem is downstairs. My mother in law lives upstairs. We've tried the t-voice and other cor ...

Grandmama
Level 1: Cadet

W can i tell if it is telstra calling or a scam call.  I only want to get calls relating to my current phone and internet not marketing etc or scam calls

fotytude
Level 1: Cadet

If I purchase a Guardian 302 home phone, there no 302 additional handsets advertised. Are there 302 handsets?, or are the 301 Guardian additional handsets compatible with the 302?

MarvinBurns
Level 1: Cadet
Charles71
Level 1: Cadet

My last few bills have calls made from the landline associated with my cable bundle.
However, there is no phone connected here and never has been.
After 2 Live Chats and hours spent on the phone Telstra’s solution is wait and see if it happens again.
Ha ...

Rujoking
Level 1: Cadet

Hello we keep getting contacted by the Telecommunications Industry Review Board who are saying we are being overcharged. Just wondering if Telstra knows what it is about.

JENNYWREN5
Level 1: Cadet

I have a Uniden phone XDECT SSE37 and the answering machine does not take a message when an out side call comes in. The answering machine message can be heard by the caller. This seems to have happened since connecting to the NBN. I have tried turnin ...

La4
Level 4: Private Eye

I had a new Bundle connected at the same time as NBN connection, After that was not able to make overseas calls.  After numerous calls between Telstra and myself where NBN was blamed, could be barring of my account even though it was fully paid up an ...

Viper15
Level 3: Gumshoe

Dear Telstra. I know it's hardly ever given but credit where credit is due. I've had quite a few issues with my Landline getting telemarketing calls and scam calls staying they are from Telstra. In a bid to stop them, i changed my number and in both ...

kiwitrains
Level 7: Deputy Inspector

another problem surfaced with this piece of rubbish, functions such as blocking a number can only be performed on the base station handset how good is this!!

Ninjafrognan
Level 1: Cadet

Why do I have to keep a landline when I have FTTP NBN

JacquelineAnne
Level 1: Cadet

Set up my NBN but the handset that came with it is showing EST and I'm in WA. Can this be fixed?

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