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Level 1: Cadet

Not sure if this will make sense, but here goes.Just connected to the NBN, so many problems, but that's for another time. 1. Prior to NBN, call forward was activated from the home phone to husbands mobile - there was a tone which let you know it was ...

Level 1: Cadet

Hi there. We’re already on NBN and the copper lines are being disconnected in 6 months. I want to cancel the Telstra landline & rental as we have no use for it, however we have still have three mobile plans with Telstra that expire in March & April 2 ...

Level 1: Cadet

Apparently for me to show my silent number, all I have to do is dial 1832 then the number I wish to call, this should allow my number to be shown to the person I am phoning.  I want to do this on a call by call basis, but when I try, after I have ent ...

Level 1: Cadet

Can I choose a specfic landline phone number?

Level 1: Cadet

I have been locked out of the message bank and unable to retrieve messages, due to it saying I had the incorrect password. Now it says it is not in service!

Level 1: Cadet

The grey Telstra box on the outside of my house where the phone lines run into the house has been damaged resulting in the phone connection to my house being cut. I only use the phone line for naked ADSL with IiNet. iinet says call Telstra and Telstr ...

Level 1: Cadet

We get more than 10 nuisance calls every day: why does telstra not disconnect these numbers?indian scammers claiming to be from telstra or the tax office.telstra and optis have a duty of care to provide is with clean lineswe should not have to put up ...

Level 1: Cadet

Can someone please advise if it is possible to revert to having a fixed land line (Copper) after having NBN connected and currently using VOIP home phone?  I need a normal fixed land line now as I cannot receive phone calls from someone due to there ...

Level 2: Rookie

I have sent over 50 complaints to telstra about my service not working.
My phone is on a priority medical.
Not one person has been able to fix this issue despite all the complaints and i was told im on priority 2 which measns nothing as i still have no ...

Level 1: Cadet

A relative is going away for 12 months, and we are house sitting for them, is it possible to suspend their landline number and put our landline service in its place during that time? We would pay for the suspension of course.

Level 1: Cadet

I've recently connected to NBN and when the Telstra Technician came to install the Technicolor Modem he said If I purchase any DECT cordless phone it can connect wirelessly to the modem, which is perfect for me because I don't won't my phone near the ...

Level 1: Cadet

Hello,I own a Uniden Premium Dect 3035 +2.There is a number that calls me on a regular basis that I would like to block.I haven't been able to find anything in the manual so I was hoping there was something I could do on the carrier side?Any help wou ...

Level 5: Eagle Eye

Why can't I block a nuisance phone number from within my account?It seems ludicrous in this (supposedly) smart technology era (the NBN) that we have to call Telstra to get a number blocked!!

Level 2: Rookie

Hi allSomehow I had telstra Message Bank activated. Don't know how as I or my wife did not request it. Anyway I went to life chat and was instructed to ring #99# to turn off,which a recorded voice tells me it is turned off.If I ring 101 I am told no ...

Level 2: Rookie

How can I have my listing on the whitepages removed?

I have joined Telstra last year and I'm sure I've chosen UNLISTED.

I called Telstra 2 months ago and not a single person in that contact centre has a clue - what actions were required from me.

Can som ...

Level 2: Rookie

During outage 20 May, I asked Telstra to divert my home phone (NBN wireless) to my mobile. Does anyone know how / if I can undivert it myself? I have been on hold at Telstra for about an hour. 

Level 1: Cadet

Hi does anyone know if you can buy the Telstra T1000s handsets?

Level 1: Cadet

I all of a sudden have telstra message bank which I don't want, how do I get rid of it

Level 2: Rookie

Just had my home phone service transfered to fibre to the node NBN. The phone plugged into the max 2 rings correctly ( ring ring space ring ring )but the phones connected via DECT ring continiously till answered. Is this normal?

Level 1: Cadet

Hello.. LAN Line To Voip is my Goal. Where I Live Telstra Cannot Provide me with a service that I am looking for. As a result I am forced to move to another network. I want to be able to take my LAN number with me as a Voip Number. This will allow me ...

Level 1: Cadet

Since connecting to the NBN 4 weeks ago my home phone (now VoIP) will not receive calls from mobile phones other than Telstra. When people call me from Optus/Vodaphone  etc mobiles my phone does not ring. My NBN provider is Exetel and they do not see ...

Level 1: Cadet

why would anybody stay with Telstra when they offer a <removed>  phone and internet service, The dali Lama in Tibet has a better phone/internet service than I do.I live 2 klms from exchange, but you would think it was 20,000 klms  away.  Already ompl ...

Level 1: Cadet

i received the nbn kit and installed the hands free phone in a separate room to the gateway, i cant seems to make the ringer tone work, any ideas re this

Level 3: Gumshoe

You can install a Uniden DECT 1635 +2  base with 2 wireless hand helds and a Telstra Easy Control 202 base with 1 wireless handheld all running from Telstra Modem  F@st5355 which gives 5 telephones in the home....+ internet on NBN works perfectly wir ...

Level 1: Cadet

I am a Priority Assist customer and had Telstra around just last week.
All handsets have been working fine until yesterday.
I am getting messages on all 3 handsets stating Unable to call. Try again. When I press to make a call.
And trying anything to ch ...

Level 1: Cadet

My patience is almost finished ---my phone is dead and has been for at least a couple of days--used your on line tool and they diagnosed an outage --rang 13 22 03 early this morning but still no joy.

Level 1: Cadet

I am attempting to port a # from Telstra to my NBN connection with optus. There were complex services attached to this # so Telstra bounced the request. I did the circle with optus and telstra until telstra owned the responsibility. Believe me the ...

Level 1: Cadet

Two weeks ago I signed up for the Hottest Telstra with Foxtel bundle at the local Telstra retail store. An appointment was made for a technician to call at the house four days later and install the IQ2 box and activate the Foxtel service. I took time ...

Technical Support Shellock
Technical Support

Hi je4,   There are a number of reasons that may cause this so I would suggest that you try the following to see if this restores your phone service.   1. Restart the modem       If you haven't done so already, turn off the power to the modem fo ...

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