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Sue881
Level 2: Rookie

Can anyone help me.  It has been 2 months now and I am unable to get my mother's phone connected.  My mother moved from her home to an Assisted Living place on the Gold Coast and either her or I have spent 1.5hrs plus on the phone every single day ov ...

Joshb94
Level 1: Cadet

Not sure if i'm in the right forum section but here goes. My phoneline is with telstra, although we don't have a phone in place we just needed a line for the internet! The wires from the phone line have come out of the adapter that then runs via ethe ...

Tony_M1
Level 1: Cadet

#21# will not work.

kyles79
Level 1: Cadet

I got cable (Smart Modem + Cable adaptor) the other day, and i've been told a tech has to come onsite to connect the phone. Several things- the phone is using the standard phone connection in the wall- I have had phone lines/ADSL2 a few times over th ...

nomobile
Level 1: Cadet

Our copper wire landline is no longer reliable and Telstra tech applied for the NGWL, which was approved, and going to be supplied free of charge, thanks to Telstra's customer service guarantee.A technician came out to install today and, having check ...

Broosol
Level 1: Cadet

Received a call from our land line (No one was home and the system was switched to “leave a message”). This call came to our mobile which displayed our land line number as the source of the call but our displayed land line number was prefixed with th ...

Daph23
Level 1: Cadet

Hi, Im trying to find the Number redirection call forwarding charge confirmation in Telstra's Our Terms https://www.telstra.com.au/content/dam/tcom/personal/consumer-advice/pdf/business-a-full/bg-fixed-otheroptions.pdf Specifically for Redirected tim ...

Captain101
Level 1: Cadet

Email was sent back requesting re-registration early Dec, domain name has now been de-activated!

NB96
Level 1: Cadet

Line fault reported to Telstra on 7 Jan. Technician booked for repair on 14 Jan. A whole week waiting. Technician arrived as planned but did NOT have authorisation to carry out repair. After several calls to Telstra new technician booked for another ...

Jebecca
Level 1: Cadet

How do I find out if a property has an active phone line before i sign the lease?

fn2199
Level 2: Rookie

I switched a landline service which was with Telstra (with a Optus part product) to join it to my new Telstra NBN (NBN/100 FTTB) connection and all seemed to work fine for a week (normal ring tone). At some point, MessageBank was activated (not reque ...

Stegan
Level 2: Rookie

Hi,My VTech handset (also happened on my previous Panasonic ones too) displays a persistent (I keep clearing it and it morphs back within a minute or two) notification 'New Voicemail'.My handset answerphone is turned off.My Telstra messagebank is swi ...

pickett
Level 1: Cadet

My elderly neighbor has no phone , she is dying and is going blind , she has applied and was  told that she had to show a passport and some other item , she had none of these . Truly is this the way you treat old Australian's . This lady used to be o ...

Hobi
Level 2: Rookie

I scheduled a technician to attend on 17 December, they no showed. I have one scheduled for today (2 January). It's just after 1PM and I have had no contact .... I'm assuming he won't show also. I'm on hold on the phone for the past 33 minutes .... t ...

akosiinday
Level 1: Cadet

Hi, just bought a new Uniden XDECT 8315 phone, it says wifi friendly and NBN compatible. but there's no way i could connect it to wifi and can't pair it with the modem. can anyone help me please.

MattRowkands
Level 1: Cadet

Council my appointment please I was on hold for 1hour and 10 mins still didn’t get through I have an appointment I don’t need I bough phone and it works don’t send technician
Thank you

NuttySoaper
Level 1: Cadet

How do I turn on Call Control with a guardian 302 fixed phone. I try to do it and then I am told to use the user guide to change it. But can't find anything on it in the user guide.

NuttySoaper
Level 1: Cadet

How do I turn on Call Control with a guardian 302 fixed phone. I try to do it and then I am told to use the user guide to change it. But can't find anything on it in the user guide.

Harriscrew
Level 2: Rookie

Hi,Lost phone and internet service during a storm on Tuesday afternoon. Call centre advised a technician would contact us yesterday (Thursday) and it would be looked at todays (Friday). We did not recieva a call yesterday (unsatisfatory service) so w ...

Daph23
Level 1: Cadet

Hi, Im trying to find the Number redirection call forwarding charge confirmation in Telstra's Our Terms https://www.telstra.com.au/content/dam/tcom/personal/consumer-advice/pdf/business-a-full/bg-fixed-otheroptions.pdf Specifically for Redirected tim ...

Gezzza
Level 1: Cadet

I have lost the power adapter and I wish to buy I new one locally from jaycar or jb- hifi.so I am just needing the specs, I've already downloaded and read through the user manual but it doesn't mention the power

KSweety
Level 2: Rookie

Red light on modem turned red and flashes. I turn off modem. Turn back on. Get a solid blue light and line returns only to drop out within an hour. I do nothing and phone line returns only to drop out again. I do nothing. And it returns. This is cont ...

sutto1
Level 1: Cadet
dp43
Level 1: Cadet

when i try to redirect my landline *21..........# it says my voicemail service immediate feature is on.  This is only since connection to the NBN

Wire71
Level 1: Cadet

Hi Team, I have Foxtel and the telstra Velocity Equipment Power Supply failed a couple of weeks ago , so initially Foxtel came out to tell me it's a Telstra Equipment Issue. Foxtel escalated to telstra and a Telstra Tech guy came out and replaced the ...

Hafiz
Level 1: Cadet

fotytude
Level 1: Cadet

If I purchase a Guardian 302 home phone, there no 302 additional handsets advertised. Are there 302 handsets?, or are the 301 Guardian additional handsets compatible with the 302?

MarvinBurns
Level 1: Cadet
Charles71
Level 1: Cadet

My last few bills have calls made from the landline associated with my cable bundle.
However, there is no phone connected here and never has been.
After 2 Live Chats and hours spent on the phone Telstra’s solution is wait and see if it happens again.
Ha ...

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