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Darrel1
Level 1: Cadet

Help! Currently I have FTTN broadband. Tonight I had three calls from my parents. On each occasion they could hear me talking but I could not hear them.I need help on how to fix this problem.

Luderick
Level 2: Rookie

Hi anyone,I need a new home phone, has anyone on the forum bought one recently and can suggest a good model. I tried at the Telstra shop, all they had available was a $30 cheepie even though they had 4 on display and the young chap had no idea about ...

notimpressed5
Level 1: Cadet

How to find someone to speak to at Telstra in Australia, they have deactivated my line, faults department is saying yes deactivated, billing department is saying it is not. plus billing department is showing my old number from 4 years ago and saying ...

Liska
Level 1: Cadet

Different answers EVERY TIME I’VE CALLED! So, I rejigger my accounts and was told I had to sign up for NBN. Modem has arrived. I look at set up guide and read that my phone has to be plugged into modem. I call Telstra, first call “you have to replace ...

grantix
Level 1: Cadet

My wife and I have just purchased a new apartment in a recently completed building and are wanting to connect ADSL2+ broadband (which I have been told by Telstra is available to the address).  I have spoken to Telstra twice today and have gotten two ...

PB8
Level 3: Gumshoe

How does one dial the plus (+) to make international calls? Can’t find it in the manual and tried many times.

JohnTD
Level 2: Rookie

Hi, I have a NBN Smart Modem and Telstra T-Voice 503 Handset. The handset has been working fine for 2 years but now using the phone it ends the call after a few minutes. I tried re-registering again and it still happens... Is it a faulty handset? 

cr1848
Level 1: Cadet

can you tell me what is my existing plan my home phone is <removed for your privacy>?
   

Taff68
Level 1: Cadet

I have recently installed a telstra gateway on nbn fibre to the property this is eventually working ok nut by having this instslled we have lost our landline, I purchased a t-voice 503 todsy have paired them and can see it is located in the gateway b ...

Luderick
Level 2: Rookie

Hi anyone,I need a new home phone, has anyone on the forum bought one recently and can suggest a good model. I tried at the Telstra shop, all they had available was a $30 cheepie even though they had 4 on display and the young chap had no idea about ...

Liska
Level 1: Cadet

Different answers EVERY TIME I’VE CALLED! So, I rejigger my accounts and was told I had to sign up for NBN. Modem has arrived. I look at set up guide and read that my phone has to be plugged into modem. I call Telstra, first call “you have to replace ...

buzzbuzzen
Level 7: Deputy Inspector

Hello all, my questions are , can I just unplug the home phone from the NBN Frontier modem and just plug it back in when I want to make a call on it ? Will it just reconnect ok or will there be dramas ? I am wanting to do this because 99% of all call ...

Frustrated75
Level 2: Rookie

Six weeks with no landline since going to NBN. Internet is great but no phone. I am tired of playing call centre bingo with no results and few call backs. Nothing has worked. I was sent a new smart modem. Same issue. Finally told it was my phone. New ...

TraceC1
Level 2: Rookie

The NBN is being connected tomorrow.From my understanding, the base station with the answering machine is connected through the modem.   Is there any way around this?  The current base station is in the kitchen/dining area where my very elderly paren ...

adzi
Level 3: Gumshoe

Something really weird is happening to the NBN service at my relatives house. 2 days ago. We could not get any incoming calls on the phone. It kept going to Telstra Message Bank which was never switched on but Telstra took it upon themselves to switc ...

knitwit
Level 2: Rookie

SpoilerOur 503 phone handset has 'Data sync' on the display screen and the handset has stopped working.  I've tried to re-register the handset with our Gateway NBN modem, but the Registering/pairing requires a PIN which I have no idea what this numbe ...

AA555
Level 1: Cadet

we are moving overseas and currently have a home phone line... what are our options if we want to retain the number (will not be assigned to an address anymore) and have it redirected to a local number? so the number will still be ours but no physica ...

abthomp
Level 7: Deputy Inspector

A week ago I ordered a Telstra Call Guardian 301. Today a Telstra Call Guardian 302 was delivered. Phoned to try and arrange for the correct handset to be delivered and just get the runaround. Over 2 hours on the phone being transferred from one pers ...

sifisimon
Level 3: Gumshoe

can i link my phone number to my pc via VOIP. for a program called taxicaller. this has an ability to answer the calls and log the call info.this requires a sip log in auth-id, and a password, is this info on my 10.0.0.138 ?

notimpressed5
Level 1: Cadet

How to find someone to speak to at Telstra in Australia, they have deactivated my line, faults department is saying yes deactivated, billing department is saying it is not. plus billing department is showing my old number from 4 years ago and saying ...

sutto1
Level 1: Cadet
dp43
Level 1: Cadet

when i try to redirect my landline *21..........# it says my voicemail service immediate feature is on.  This is only since connection to the NBN

Wire71
Level 1: Cadet

Hi Team, I have Foxtel and the telstra Velocity Equipment Power Supply failed a couple of weeks ago , so initially Foxtel came out to tell me it's a Telstra Equipment Issue. Foxtel escalated to telstra and a Telstra Tech guy came out and replaced the ...

Hafiz
Level 1: Cadet

fotytude
Level 1: Cadet

If I purchase a Guardian 302 home phone, there no 302 additional handsets advertised. Are there 302 handsets?, or are the 301 Guardian additional handsets compatible with the 302?

MarvinBurns
Level 1: Cadet
Charles71
Level 1: Cadet

My last few bills have calls made from the landline associated with my cable bundle.
However, there is no phone connected here and never has been.
After 2 Live Chats and hours spent on the phone Telstra’s solution is wait and see if it happens again.
Ha ...

Rujoking
Level 1: Cadet

Hello we keep getting contacted by the Telecommunications Industry Review Board who are saying we are being overcharged. Just wondering if Telstra knows what it is about.

JENNYWREN5
Level 1: Cadet

I have a Uniden phone XDECT SSE37 and the answering machine does not take a message when an out side call comes in. The answering machine message can be heard by the caller. This seems to have happened since connecting to the NBN. I have tried turnin ...

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