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Dijon
Level 1: Cadet

My Telstra Gateway 5355 recently went "off line" and when I rebooted it my Guardian 301 won't work, shows Line Cord Error. Turned off the 301 and checked the batteries, they were OK. Waited 15 minutes, replaced batteries and reconnected the 301 but s ...

Salo
Level 1: Cadet

Can’t make or receive a call and get a static noise on the line. This happens every three months or so. The infrastructure is at least 45 years old. Pity the NBN using these copper lines

Mick-1958
Level 4: Private Eye

I have been connected to the NBN since April 2016. I have used the call management feature through the telstra my account portal  Approximately 2 months ago the manage button disappeared  I have an active case with Telstra but seem to be going around ...

Softbl
Level 1: Cadet

It appears our home number and mobile number has been spoofed since late last week. We are elderly are are now on the receiving end of abusive people returning calls to our numbers for calls which in fact have never been made by us.What remedies does ...

KSweety
Level 2: Rookie

Red light on modem turned red and flashes. I turn off modem. Turn back on. Get a solid blue light and line returns only to drop out within an hour. I do nothing and phone line returns only to drop out again. I do nothing. And it returns. This is cont ...

KSweety
Level 2: Rookie

Hi
In the Melton area, Victoria. Voice light on modem flashes red. Engaged signal on phone line. Reset modem. Fixes issue then happens again. Had nothing but trouble in the last week with the NBN in this area. Last week some websites would load and so ...

granny42
Level 1: Cadet

pull wall socket out now brokenhow do i get someone to fixno to ring

Deborella
Level 2: Rookie

I've been searching for a solution to block unwanted numbers and have tried to follow the advice below.I've logged in to my account and get as far as  "Add-ons' , click on the hyperlink (there is no manage button) and it just takes me to the 'how to ...

14GO
Level 1: Cadet

What are the steps to turning off call waiting?

JP2010
Level 2: Rookie

My father is elderly and 3 hours away his landline is not working and he lives on his own and we have no way of contacting him. He is 10 kms from his closest neighbor. How do I get telstra to check the fault?

BCScaf
Level 1: Cadet

I do not want a silent line but I wish to have my number unlisted ie. I do not want my details - name, address, number etc., appearing on White Pages. How do I do this. Thanks for the help.

Debra1962
Level 1: Cadet

Home phone not working.  When dialed from mobile message says line busy.  But it isn’t.   What do I do?

knitwit
Level 2: Rookie

SpoilerOur 503 phone handset has 'Data sync' on the display screen and the handset has stopped working.  I've tried to re-register the handset with our Gateway NBN modem, but the Registering/pairing requires a PIN which I have no idea what this numbe ...

PB8
Level 3: Gumshoe

How does one dial the plus (+) to make international calls? Can’t find it in the manual and tried many times.

Richard22222
Level 1: Cadet

My home phone line will not accept calls or make calls. call go straight to message bank. Any suggestion? I am travelling and cant contact elderly father at home.

Adam_w88
Level 1: Cadet

Both mine and my neighbours home phone lines are very low hanging. I'm 180cm and can reach up and touch my neighbours, which crosses my drive way. I'm currently renovating and fear that the line will get pulled down accidentally by a truck coming thr ...

Megastu
Level 1: Cadet

Were having problem with land line due to static and affecting the internet becoming unstable and very slow. Tpg is our internet provider. Tpg already send a technician and find out that the phone line has a static problem.They provided us the techni ...

mortuzahasan
Level 1: Cadet

HiMy property is newly build and i went to different vendor for a home phone + ADSL, after long wait when the Telstra technician came in, he foound out that copper cable (CAT5) came out of the wall of premise and conduit end from telstra is far away, ...

Beachgrob
Level 5: Eagle Eye

The time on my home phone handset is continually changing.I have just been informed by my home phone handset provider (vetch) that they update the time on my handset with the time my network service provider (Telstra) provides. I am on cable NBN. But ...

Luderick
Level 3: Gumshoe

Hi anyone,I need a new home phone, has anyone on the forum bought one recently and can suggest a good model. I tried at the Telstra shop, all they had available was a $30 cheepie even though they had 4 on display and the young chap had no idea about ...

Mick-1958
Level 4: Private Eye

I have been connected to the NBN since April 2016. I have used the call management feature through the telstra my account portal  Approximately 2 months ago the manage button disappeared  I have an active case with Telstra but seem to be going around ...

KSweety
Level 2: Rookie

Red light on modem turned red and flashes. I turn off modem. Turn back on. Get a solid blue light and line returns only to drop out within an hour. I do nothing and phone line returns only to drop out again. I do nothing. And it returns. This is cont ...

sutto1
Level 1: Cadet
dp43
Level 1: Cadet

when i try to redirect my landline *21..........# it says my voicemail service immediate feature is on.  This is only since connection to the NBN

Wire71
Level 1: Cadet

Hi Team, I have Foxtel and the telstra Velocity Equipment Power Supply failed a couple of weeks ago , so initially Foxtel came out to tell me it's a Telstra Equipment Issue. Foxtel escalated to telstra and a Telstra Tech guy came out and replaced the ...

Hafiz
Level 1: Cadet

fotytude
Level 1: Cadet

If I purchase a Guardian 302 home phone, there no 302 additional handsets advertised. Are there 302 handsets?, or are the 301 Guardian additional handsets compatible with the 302?

MarvinBurns
Level 1: Cadet
Charles71
Level 1: Cadet

My last few bills have calls made from the landline associated with my cable bundle.
However, there is no phone connected here and never has been.
After 2 Live Chats and hours spent on the phone Telstra’s solution is wait and see if it happens again.
Ha ...

Rujoking
Level 1: Cadet

Hello we keep getting contacted by the Telecommunications Industry Review Board who are saying we are being overcharged. Just wondering if Telstra knows what it is about.

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