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Level 1: Cadet

I have Telstra internet through the velocity network . As part of this I obviously have a data point and a home phone number linked . I however don’t have a home phone socket. As my mobile reception is absolutely deplorable I am looking at if I can u ...

Level 1: Cadet

We now have NBN HFC available in our area. At the moment we have two phone lines on the same account to the one premises. We're happy to migrate to the NBN for phone and broadband but I'm having terrible trouble getting sense from Telstra Customer Su ...

Level 1: Cadet

Pity Home Dashboard isn't downloadable to a PC. If it is,  then where is it? 

Level 1: Cadet

Our phone cuts out when on a call aftef 5-7 minutes. Signal is good  cal justvstops - very frustrating when calling elderly mother. What causes this - are we now on a call time limit when using home line?

Level 1: Cadet

I have had a guardian 301 Mk2 for about a year. It has worked well except recently I have been unable to accept any announced calls (on either handset). Pressing the buttons 1,2,3 or 4 simply does nothing and the announcement simply goes on and on. I ...

Level 2: Rookie

I closed our landline account when NBN was installed and Telstra has sent a credit of $10.20. Can i transfer it to my prepaid account or how do I get it?

Level 1: Cadet

When I turn off the answering machine, subsequent calls go straight to the answering machine when the handset is removed from the hub, next call it may not and I can answer the call. Is the phone itself faulty or how can I override the AM to answer c ...

Level 1: Cadet

Residential Business client had two phone numbers previously under their NBN Account;A land line and a fax duet number. In trying to port over the fax duet number, Telstra placed the process on hold until they 'split' the two phone numbers, and in do ...

Level 1: Cadet

My frustration is reaching it's tipping point. It's been almost 6 months.... SIX MONTHS.... since our landline has not been working. It has been on and off since September and we always knew to factory reset the modem and it would work briefly again. ...

Level 4: Private Eye

I am on an nbn bundle with internet and home phone. If I decide not to use a "landline" phone (ie remove the phone from the deal) can i get a cheaper nbn bundle that is just internet? Or do all the bundles include the phone?

Level 2: Rookie

I'm on NBN, when I call someone from home landline it says "private number" - I want to remove that. I've been on live chat three times and called twice, each time I'm told it will be removed but several weeks later, it still says private number when ...

Level 1: Cadet

I don't want message bank on my home phone.
Could you remove it please.
I now have nbn

Level 1: Cadet

Will I be able to keep the same landline phone number as it is a well known business phone number

Level 1: Cadet

Just had a call from someone saying that our phone calls are going to cheaper and they are from novis telecom I didn’t give them any information are they scammers

Level 1: Cadet

I’ve just set up our home phone and never done this before so I don’t understand what it means by allow incoming lines and allow outgoing lines?

And does it charge you for accepting calls or making calls?

Any help will be appreciated thank you

Level 2: Rookie

I have a problem with my home phone landline, every time I connect my home phone to the wall socket my internet speed goes away badly (less than 1Mbps). A technician came to check the issue and recommended to install a filter for the phone, I did tha ...

Level 1: Cadet

How to reinstate my silent number after it has been removed without my concent?

Level 2: Rookie

My home phone is via the nbn modem - can I conect a standard phone when I go away and leave the nbn modem turned off ?

Level 1: Cadet

I have two Call Guardian phones.  The main one has lost its volume.   The caller can hear me, I can't hear them.  I have now discovered that I can hear them if I switch over to hands-free.  I tried swapping the battery with the other phone (that is w ...

Level 1: Cadet

I have lost the power adapter and I wish to buy I new one locally from jaycar or jb- hifi.so I am just needing the specs, I've already downloaded and read through the user manual but it doesn't mention the power

Level 2: Rookie

Red light on modem turned red and flashes. I turn off modem. Turn back on. Get a solid blue light and line returns only to drop out within an hour. I do nothing and phone line returns only to drop out again. I do nothing. And it returns. This is cont ...

Level 1: Cadet
Level 1: Cadet

when i try to redirect my landline *21..........# it says my voicemail service immediate feature is on.  This is only since connection to the NBN

Level 1: Cadet

Hi Team, I have Foxtel and the telstra Velocity Equipment Power Supply failed a couple of weeks ago , so initially Foxtel came out to tell me it's a Telstra Equipment Issue. Foxtel escalated to telstra and a Telstra Tech guy came out and replaced the ...

Level 1: Cadet

Level 1: Cadet

If I purchase a Guardian 302 home phone, there no 302 additional handsets advertised. Are there 302 handsets?, or are the 301 Guardian additional handsets compatible with the 302?

Level 1: Cadet
Level 1: Cadet

My last few bills have calls made from the landline associated with my cable bundle.
However, there is no phone connected here and never has been.
After 2 Live Chats and hours spent on the phone Telstra’s solution is wait and see if it happens again.
Ha ...

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