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TonyDL
Level 1: Cadet

Hi,Recently connected to nbn with Telstra gateway modem.  Last day or so, all incoming calls going straight to voice mail.  Outgoing calls still ok. We did have notice of a couple of service interruptions over last week or so, if that could possibly ...

inky2019
Level 1: Cadet

Hi, I get dozens of nuisance calls every day. I do not have a telephone handset, and I do not want one. But my Telstra NBN smart modem makes telephone ringing noise, which annoys me and my neighbors. How do I stop this?I have looked under gateway set ...

Timmeeee
Level 1: Cadet

Hi all, What I think I'm hearing after talking to Telstra is: 1) I can port over our current land line number (with TPG) which will then replace the temporary number we have been given  2) It can only be ported once the Telstra service becomes active ...

AA6425
Level 1: Cadet

Trying to pair t voice 503 to Telstra gen 2 modem (nbn) for the first instance. Asking for pin #. Last 4 digits of my home phone number and other obvious ones such as 0000 don’t work. Any ideas where I get that initial pin from

RMS2
Level 1: Cadet

Hi - I have just bought and set up a new home phone - Telstra Call Guardian 302 Corded phone. In the same room as the phone I used my mobile phone to leave and record a sample message on the new phone. The new home phone then beeped about every ten s ...

Heffo35
Level 1: Cadet

How do make my land line local calls only

vk2ce
Level 2: Rookie

The problem of a stuttering dial tone and new voicemail notification has been around since 2016 and it still hasn't been solved as I have the same problem having been connected only last week. I can remove the dial tone and notification by rebooting ...

BW9
Level 1: Cadet

I have tried recommended steps to extend ring time on message bank but it'snot working. Message is cutting in immediately. 

klumalapa
Level 1: Cadet

We have just successfully connected to NBN and connected the home phone via the "green" port as instructed, but we cannot receive calls, the phone does not ring. We tried calling from mobile, rings on the mobile but nothing on the home phone. If you ...

RMS2
Level 1: Cadet

Hi - I have just bought and set up a new home phone - Telstra Call Guardian 302 Corded phone. In the same room as the phone I used my mobile phone to leave and record a sample message on the new phone. The new home phone then beeped about every ten s ...

Heffo35
Level 1: Cadet

How do make my land line local calls only

vk2ce
Level 2: Rookie

The problem of a stuttering dial tone and new voicemail notification has been around since 2016 and it still hasn't been solved as I have the same problem having been connected only last week. I can remove the dial tone and notification by rebooting ...

BW9
Level 1: Cadet

I have tried recommended steps to extend ring time on message bank but it'snot working. Message is cutting in immediately. 

a1b2c3d4
Level 1: Cadet

I have just connected with nbn internet and phone services, the internet and phone are all working but I have two hand set, now only the one connected with the nbn modern is working but the second hand set is not working, can someone let me how to ma ...

Fizzf
Level 1: Cadet

Years ago I could divert my home phone remotely. Now it seems I can’t.

For example, when we go out and forget to divert the home phone to the mobile. Or when I am the victim of a scheduled or non-scheduled interruption to my NBN service.

Why can’t I si ...

MarkMaleny
Level 3: Gumshoe

I have a corroded connectors in my Telstra Exicom A91/83I/0341 wall plate. It's causing dead or crackling connections. I have another jack in the house that is fine. So it is definitely this wall plate. You can actually see the green and black corros ...

Vantrav
Level 1: Cadet

Every time the phone rings it keeps saying out of area. This happens to all incoming calls including the ones that are saved in the phone book on the phone.

P1900
Level 2: Rookie

I closed our landline account when NBN was installed and Telstra has sent a credit of $10.20. Can i transfer it to my prepaid account or how do I get it?

JimT
Level 1: Cadet

We now have NBN HFC available in our area. At the moment we have two phone lines on the same account to the one premises. We're happy to migrate to the NBN for phone and broadband but I'm having terrible trouble getting sense from Telstra Customer Su ...

Timmeeee
Level 1: Cadet

Hi all, What I think I'm hearing after talking to Telstra is: 1) I can port over our current land line number (with TPG) which will then replace the temporary number we have been given  2) It can only be ported once the Telstra service becomes active ...

csutak40
Level 1: Cadet

I have two Call Guardian phones.  The main one has lost its volume.   The caller can hear me, I can't hear them.  I have now discovered that I can hear them if I switch over to hands-free.  I tried swapping the battery with the other phone (that is w ...

Gezzza
Level 1: Cadet

I have lost the power adapter and I wish to buy I new one locally from jaycar or jb- hifi.so I am just needing the specs, I've already downloaded and read through the user manual but it doesn't mention the power

KSweety
Level 2: Rookie

Red light on modem turned red and flashes. I turn off modem. Turn back on. Get a solid blue light and line returns only to drop out within an hour. I do nothing and phone line returns only to drop out again. I do nothing. And it returns. This is cont ...

sutto1
Level 1: Cadet
dp43
Level 1: Cadet

when i try to redirect my landline *21..........# it says my voicemail service immediate feature is on.  This is only since connection to the NBN

Wire71
Level 1: Cadet

Hi Team, I have Foxtel and the telstra Velocity Equipment Power Supply failed a couple of weeks ago , so initially Foxtel came out to tell me it's a Telstra Equipment Issue. Foxtel escalated to telstra and a Telstra Tech guy came out and replaced the ...

Hafiz
Level 1: Cadet

fotytude
Level 1: Cadet

If I purchase a Guardian 302 home phone, there no 302 additional handsets advertised. Are there 302 handsets?, or are the 301 Guardian additional handsets compatible with the 302?

MarvinBurns
Level 1: Cadet

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