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AndrewJ51
Level 1: Cadet

Hi there.We have two phone lines running into our house, one we use just for the internet and one which is for regular phone usage. The phone usage lone hasn't been working for over 2 months now. We had a technician come out in mid December to tell u ...

finance
Level 1: Cadet

NBN has just been installed and I am trying to turn off the telstra message bank service but all the things on your help line do not work.   Rowena

JES7
Level 1: Cadet

The red voice message light continuously flashes when there are no messages. I purchased a new set of Uniden phones hoping to solve the problem and still have the same issue. It's frustrating as there does not seem to be any solution. It could have s ...

Vicki26
Level 1: Cadet

Mobile phone is 000 only and the home is down too, how the do we find help with Telstra without get in the car and driving 60 ks? The man that needs the house phone is a quadriplegic, and he can't even ring triple 0...PLEASE some help.

Alano1
Level 1: Cadet

Hi, I just purchase a unit which is old building. The unit has a landline outlet on the wall but it doesn't seem to be live. How can I get it reconnected so I can plug in my internet modem.  

sgdg
Level 1: Cadet

hiWe have had no landline dial tone for a week, cannot make or receive calls or check our home 101 messages. We still have ADSL, so I have reported the issue at least 4 times on the troubleshooting website. the last page states that Telstra will send ...

Cvtjeb74
Level 1: Cadet

I’m wanting to view my call history from my bill

JH52
Level 1: Cadet

We recently had my phone service changed to personal as my son was using the number for his business. However he has moved out and I no longer required the business service. I am a pensioner. I was allocated a new phone number, at end of January, as ...

Toots66
Level 1: Cadet

I've had no home phone since the severe storm a couple of nights ago just a buzzing sound on the line. I've checked for outages in the area and first up  it said yes there was but now it's saying no outages in the area and I'm still without my home p ...

togax
Level 3: Gumshoe

Have a phone line outage and when I try to dial a number it says thee is a problem and it will be fixed as soon as possible. According to Telstra's outage site it says:Services should be restored:
By Friday 6 MarchCause:Cable damage caused by independ ...

whyisitsoslow
Level 2: Rookie

Just found out I can't upgrade my home phone to an NBN contract and I can't end an expired contract at their shop at Erina Fair. Just completely wasted a trip. I was told they couldn't do it at their shop but I had to do it over the phone What's the ...

Liz05
Level 1: Cadet

I have a Telstra Smart Modem, and just purchased the Panasonic handset. I've connected the handset to the Phone 1 green port on the modem. No green light for the phone on the modem. No splitter, no other connection from modem to phone. The handset sa ...

Rofensis
Level 2: Rookie

Is there a reliable test for inline filters?

JZJCWG
Level 1: Cadet

I'm about to get NBN connected and the NBN box will be no where near my base station so I need to connect it using DECT to my Fritzbox 7490 router. The Telstra long range 12850 is advertised as supporting DECT but there is nothing in the User Guide o ...

roselle
Level 1: Cadet

nbn is working well and nbn phone works fine apart from one problem.  After about 4 minutes on the phone, the other person’s voice fades, does not completely drop out.This happens regardless of whether I have made call or received call.  It appears t ...

kenhelmor
Level 2: Rookie

My landline home phone on the NBN goes to message bank after only 4 rings. I have tried extending the time to 45 seconds by ringing *9945#. The phone rings through OK and I then get the following automatic reply: "Your message bank is on or your ring ...

heaps14
Level 1: Cadet

Have just connected to NBN and everything is functioning as it should. However, our cordless handsets intermittently light up two or three times an hour for a few seconds. Does anybody experience the same thing or know why this occurs?

PMG67
Level 4: Private Eye

Every 36 minutes I get a missed call on my cordless phone. There is no number. I have tracked it back to a multi frequency tone burst coming out both the phone ports on the Telstra Smart Modem at 36 minute intervals . I have recorded the tone but hav ...

Augie
Level 4: Private Eye

The Call Forward number 1272250025 indicated by faerie in October 2017 to be used for forwarding a call from an unwanted number to block it, comes up as an invalid number when input under the Create New Rule section of "manage my account". Is there a ...

AndrewJ51
Level 1: Cadet

Hi there.We have two phone lines running into our house, one we use just for the internet and one which is for regular phone usage. The phone usage lone hasn't been working for over 2 months now. We had a technician come out in mid December to tell u ...

finance
Level 1: Cadet

NBN has just been installed and I am trying to turn off the telstra message bank service but all the things on your help line do not work.   Rowena

JES7
Level 1: Cadet

The red voice message light continuously flashes when there are no messages. I purchased a new set of Uniden phones hoping to solve the problem and still have the same issue. It's frustrating as there does not seem to be any solution. It could have s ...

Vicki26
Level 1: Cadet

Mobile phone is 000 only and the home is down too, how the do we find help with Telstra without get in the car and driving 60 ks? The man that needs the house phone is a quadriplegic, and he can't even ring triple 0...PLEASE some help.

JCreek
Level 2: Rookie

I'm wondering if anyone has any advice for how to deal with an issue that I am having with updating my phone plan on Telstra. We've had Fixed Wireless NBN in my area for over 5 years. I know that in Fixed Wireless Areas the copper network is not bein ...

boooooo
Level 2: Rookie

Just received an Amazon scam call which came from my own number!  I didn't think that was possible.  How is it done and can it be blocked?

lee160
Level 2: Rookie

I no longer have a handset attached to my landline. I have cancelled message bank but apparently people are still able to leave a message via the automated system. It occurred to me I probably have hundreds of unheard messages that I cannot access. I ...

selkie
Level 1: Cadet

I've got a Telstra landline purely for ADSL. I've had it at this address for over 8 years and never plugged a handset into it (in fact I don't even own a handset). I noticed on a recent bill that I'd been charged for some calls - calls to 13 numbers, ...

SnapperHead
Level 2: Rookie

Hi there,
Can anyone please tell me if Telstra 1800 Mum Dad (1800 686 323) is still available from public phones ? And how to use it ???

My young teenager got lost yesterday after taking the wrong bus, had a flat mobile battery on his mobile and wasn’t ...

TB1954
Level 1: Cadet

Incoming calls to my landline is going directly to message bank. I unplugged all leads and plugged them all back in again yesterday and this solved the problem BUT it has happened again today. Any solutions.

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