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steve337
Level 2: Rookie

We have perfectly connected internet but after plugging the phone into the phone jack on the smart hub no phone. Have checked all cables and correct and restarted modem and then smart hub. Do we have to call someone to get the phone turned on?

tim000
Level 1: Cadet

Feb 14 2020 was the cut off day to connect land line to NBN. I choose not to. 2 days ago still got a bill for $46.95. How do I disconnect my land line phone. Do I need to pay this bill from 2 days ago

Arwin
Level 1: Cadet

I have been receiving calls on our landline in Australia from my mum in the uk since our Telstra (via Belong) landline was installed in Feb/Mar 2018.  Over the past few days when my mum has tried to call, an automated message states the number is not ...

Cupcake54
Level 1: Cadet
Cheryl1958
Level 1: Cadet

Any suggestions?

Annieannoyed
Level 1: Cadet

Hi there My phone line and alas internet is not working - I have been offline for the past 4 days and unable to get in contact with Telstra (been on hold for 2 hours plus every day)I have run the trouble shooter which then leads me to call them - sig ...

Wilfred
Level 3: Gumshoe

I have a Telstra home phone which continually has a dead line. Note: we are in a NBN satellite location so phone does not go through any NBN connection. Incoming calls go to message bank, there is no dial tone on the phone and we can't ring out. This ...

aduff
Level 1: Cadet

Hi, Yesterday my father accidentally paid $1,080 on his telstra account, he meant to pay that $1,080 on his credit card though. How can we contact Telstra, eg a phone number to get this money refunded? Thanks

KR2611
Level 1: Cadet

Hi,I'm trying to disconnect my Grandfathers home phone line as he has moved into my Mothers home due to health reasons. I am unable to speak to Telstra by phone or online due to Covid! What are my options?TIA

Helen71
Level 1: Cadet

My Landline is down and has been all day! 

Wilfred
Level 3: Gumshoe

I have a Telstra home phone which continually has a dead line. Note: we are in a NBN satellite location so phone does not go through any NBN connection. Incoming calls go to message bank, there is no dial tone on the phone and we can't ring out. This ...

leane_d
Level 1: Cadet

I got problem with NBN incoming phone callers ID ,,, after switching to NBN

George1231
Level 2: Rookie

I moved house and area. I have a new number and chose private. Now I do not know my own phone number. How can I find out?

whyisitsoslow
Level 3: Gumshoe

Just found out I can't upgrade my home phone to an NBN contract and I can't end an expired contract at their shop at Erina Fair. Just completely wasted a trip. I was told they couldn't do it at their shop but I had to do it over the phone What's the ...

ron50
Level 1: Cadet

Hi, as far as I know we have fibre to the node, copper to the pillar and pit and then from the pit to the residence, my question is can the NBN technician detect an open circuit in the house without having to check the pit and pillar connections?

Liz05
Level 1: Cadet

I have a Telstra Smart Modem, and just purchased the Panasonic handset. I've connected the handset to the Phone 1 green port on the modem. No green light for the phone on the modem. No splitter, no other connection from modem to phone. The handset sa ...

Rofensis
Level 2: Rookie

Is there a reliable test for inline filters?

JZJCWG
Level 1: Cadet

I'm about to get NBN connected and the NBN box will be no where near my base station so I need to connect it using DECT to my Fritzbox 7490 router. The Telstra long range 12850 is advertised as supporting DECT but there is nothing in the User Guide o ...

roselle
Level 2: Rookie

nbn is working well and nbn phone works fine apart from one problem.  After about 4 minutes on the phone, the other person’s voice fades, does not completely drop out.This happens regardless of whether I have made call or received call.  It appears t ...

Arwin
Level 1: Cadet

I have been receiving calls on our landline in Australia from my mum in the uk since our Telstra (via Belong) landline was installed in Feb/Mar 2018.  Over the past few days when my mum has tried to call, an automated message states the number is not ...

Cupcake54
Level 1: Cadet
Cheryl1958
Level 1: Cadet

Any suggestions?

Annieannoyed
Level 1: Cadet

Hi there My phone line and alas internet is not working - I have been offline for the past 4 days and unable to get in contact with Telstra (been on hold for 2 hours plus every day)I have run the trouble shooter which then leads me to call them - sig ...

aduff
Level 1: Cadet

Hi, Yesterday my father accidentally paid $1,080 on his telstra account, he meant to pay that $1,080 on his credit card though. How can we contact Telstra, eg a phone number to get this money refunded? Thanks

KR2611
Level 1: Cadet

Hi,I'm trying to disconnect my Grandfathers home phone line as he has moved into my Mothers home due to health reasons. I am unable to speak to Telstra by phone or online due to Covid! What are my options?TIA

Helen71
Level 1: Cadet

My Landline is down and has been all day! 

Not-techno1
Level 1: Cadet

Would phone interruptions effect my broadband connection also?

Steve2020
Level 1: Cadet

My landline has been down for 2 months. I have been checking your outage status until today it says there is no outage in my area but my landline is still not working. I called and waited for more than 30 mins. I paid for this useless service for 2 m ...

Boria
Level 1: Cadet

I would like to cancel Foxtel and disconnect phone.  I want to keep my internet.  I need to talk to someone 

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