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PeterSch
Level 2: Rookie

Old landline phone dings every 30 minutes approx. Recently connected to NBN, previous non-NBN connection had no equivalent regular sounds.

whyisitsoslow
Level 2: Rookie

Just found out I can't upgrade my home phone to an NBN contract and I can't end an expired contract at their shop at Erina Fair. Just completely wasted a trip. I was told they couldn't do it at their shop but I had to do it over the phone What's the ...

Liz05
Level 1: Cadet

I have a Telstra Smart Modem, and just purchased the Panasonic handset. I've connected the handset to the Phone 1 green port on the modem. No green light for the phone on the modem. No splitter, no other connection from modem to phone. The handset sa ...

Toots66
Level 1: Cadet

I've had no home phone since the severe storm a couple of nights ago just a buzzing sound on the line. I've checked for outages in the area and first up  it said yes there was but now it's saying no outages in the area and I'm still without my home p ...

Darth10
Level 1: Cadet

I have had six weeks of this off and on service...The first thing Queen Street Store asked was if I had paid the Bill...That personally was an insult...No one wanted to help me and I waited 40 minutes for assistance...The nice kid was Dan...1st thing ...

JCreek
Level 2: Rookie

I'm wondering if anyone has any advice for how to deal with an issue that I am having with updating my phone plan on Telstra. We've had Fixed Wireless NBN in my area for over 5 years. I know that in Fixed Wireless Areas the copper network is not bein ...

boooooo
Level 2: Rookie

Just received an Amazon scam call which came from my own number!  I didn't think that was possible.  How is it done and can it be blocked?

Asialaurel
Level 1: Cadet

I received an automated voice call yesterday to my Telstra landline. Female voice reported calling from NBN saying this Telstra landline will be disconnected in 24 hours because NBN is now available.We’ve been connected to NBN for over a year now so ...

chris1100
Level 2: Rookie

I have had the Telstra home sms service on my private Panasonic cordlessphone for years now and worked fine up to my last days on the copper network.I could create an sms,and sent it to any mobile any network.I could receive smstoo but Telstra was li ...

wills4591
Level 3: Gumshoe

When I rang my mobile from my home phone it would display the number and the ring turn assigned now it comes up as no caller ID we changed nothing in our phones and how do we get it back the way it was.

whyisitsoslow
Level 2: Rookie

Just found out I can't upgrade my home phone to an NBN contract and I can't end an expired contract at their shop at Erina Fair. Just completely wasted a trip. I was told they couldn't do it at their shop but I had to do it over the phone What's the ...

Liz05
Level 1: Cadet

I have a Telstra Smart Modem, and just purchased the Panasonic handset. I've connected the handset to the Phone 1 green port on the modem. No green light for the phone on the modem. No splitter, no other connection from modem to phone. The handset sa ...

Rofensis
Level 2: Rookie

Is there a reliable test for inline filters?

JZJCWG
Level 1: Cadet

I'm about to get NBN connected and the NBN box will be no where near my base station so I need to connect it using DECT to my Fritzbox 7490 router. The Telstra long range 12850 is advertised as supporting DECT but there is nothing in the User Guide o ...

roselle
Level 1: Cadet

nbn is working well and nbn phone works fine apart from one problem.  After about 4 minutes on the phone, the other person’s voice fades, does not completely drop out.This happens regardless of whether I have made call or received call.  It appears t ...

kenhelmor
Level 2: Rookie

My landline home phone on the NBN goes to message bank after only 4 rings. I have tried extending the time to 45 seconds by ringing *9945#. The phone rings through OK and I then get the following automatic reply: "Your message bank is on or your ring ...

heaps14
Level 1: Cadet

Have just connected to NBN and everything is functioning as it should. However, our cordless handsets intermittently light up two or three times an hour for a few seconds. Does anybody experience the same thing or know why this occurs?

PMG67
Level 4: Private Eye

Every 36 minutes I get a missed call on my cordless phone. There is no number. I have tracked it back to a multi frequency tone burst coming out both the phone ports on the Telstra Smart Modem at 36 minute intervals . I have recorded the tone but hav ...

Augie
Level 4: Private Eye

The Call Forward number 1272250025 indicated by faerie in October 2017 to be used for forwarding a call from an unwanted number to block it, comes up as an invalid number when input under the Create New Rule section of "manage my account". Is there a ...

JCreek
Level 2: Rookie

I'm wondering if anyone has any advice for how to deal with an issue that I am having with updating my phone plan on Telstra. We've had Fixed Wireless NBN in my area for over 5 years. I know that in Fixed Wireless Areas the copper network is not bein ...

boooooo
Level 2: Rookie

Just received an Amazon scam call which came from my own number!  I didn't think that was possible.  How is it done and can it be blocked?

lee160
Level 2: Rookie

I no longer have a handset attached to my landline. I have cancelled message bank but apparently people are still able to leave a message via the automated system. It occurred to me I probably have hundreds of unheard messages that I cannot access. I ...

selkie
Level 1: Cadet

I've got a Telstra landline purely for ADSL. I've had it at this address for over 8 years and never plugged a handset into it (in fact I don't even own a handset). I noticed on a recent bill that I'd been charged for some calls - calls to 13 numbers, ...

SnapperHead
Level 2: Rookie

Hi there,
Can anyone please tell me if Telstra 1800 Mum Dad (1800 686 323) is still available from public phones ? And how to use it ???

My young teenager got lost yesterday after taking the wrong bus, had a flat mobile battery on his mobile and wasn’t ...

TB1954
Level 1: Cadet

Incoming calls to my landline is going directly to message bank. I unplugged all leads and plugged them all back in again yesterday and this solved the problem BUT it has happened again today. Any solutions.

Nyamazan
Level 1: Cadet

Phone line and therefore ADSL out since 18/01/2020.  Due for reinstatement 04/02/2020.  Online says cable damage by third party, help desk says planned outage at exchange.  NBN wired but not due for connection until end March 2020.  Interim arrangeme ...

NotHappyJan143
Level 1: Cadet

We have no home phone service and have no mobile phone reception in the Jiggi /Georgica area .  I have concerns incase there is an emergency. is this a scheduled  outage? If so why were we not informed before hand? If it is not a scheduled outage wha ...

MaxPlank
Level 2: Rookie

Terri07
Level 1: Cadet

Hi Guys, I have a Uniden 8155+1 home phone and it was announcing the number of the person ringing. Now it just rings and I don't even get a msg even though I have msg bank set up. As a older person , no doubt I have touched a button. Any ideas on how ...

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