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Level 5: Eagle Eye

We recently reported a fault on our home phone for the 3rd time in two months! I received an SMS with the fault number for me to track promising resolution by 13 August, today is the 16 and the tracker is still saying 13 August ( granted they didn't ...

Level 1: Cadet

Announcement that it is not working and then hangs up

Level 1: Cadet

An aged friend, who has a Telstra Call Guardian 302 home phone, requested my help.I have searched the .pdf manual, but cannot find the answer to the problem. is it possible to increase the ring time for incoming calls on the Call Guardian 302?and how ...

Level 1: Cadet

My landline phone won't accept incoming calls or make outgoing calls, incoming calls say the line is busy and outgoing calls just disconnect after dialling. I have tried my old land phone but there is no dial tone just a hum on the line.

Level 1: Cadet

Can you please tell me if the call back 101 has changed ? My line is making the sound of messages recorded but when I ring 101 , I am told there are no messages .

Level 1: Cadet

Have had an ongoing issue with the audio stream out when making or receiving calls from the landline since moving over to NBN.  Have tried different headsets and it still sounds like the persons voice is talking underwater.  The incoming audio qua ...

Level 2: Rookie

This getting way beyond a joke. We don't want nor use message bank and have repeatedly got it disabled, disconnected or uninstalled from our home phone.  Yet every damned time Telstra works on our service they turn it back on.  We haven't even set up ...

Level 2: Rookie

Since Telstra outsourced its call centres overseas, it is impossible to get any reasonable customer service from this company. These call centres have access to all your private information and are probably being paid extra from marketing agents to h ...

Level 1: Cadet

Hi I am looking at purchasing a property in halls gap, however it’s never had a phone line installed so I was looking for a quote, as I will need to take this into consideration when making my offer  thanks

Level 1: Cadet

Just had the NBN and Telstra modem installed..Tech checked phone by ringing it and it worked, 2 days later the phones working but you can only dial out and if you dial the home  number the other phone we have in another room not connected to the NBN ...

Level 4: Private Eye

Noticed in the log, constant VoIP SIP Registering. Is this considered normal log activity?     

Level 2: Rookie

Static noise on phone line after upgrading to nbn.I have been receiving static over my voice calls ever since an outage bout a month ago.i have the smart modem gen2 (dja0231), with desktop pc, foxtel, connected via LAN.one handset, connected via "pho ...

Level 4: Private Eye

Every 36 minutes I get a missed call on my cordless phone. There is no number. I have tracked it back to a multi frequency tone burst coming out both the phone ports on the Telstra Smart Modem at 36 minute intervals . I have recorded the tone but hav ...

Level 1: Cadet

Hi Everyone.This is my first post.Hope someone can solve my problem.The voicemail icon has disappeared from the screen of the handset.The only way I know a voicemail has been received is by dialing 101. The iconwhich flashes for unread voicemail and ...

Level 1: Cadet

I live in a block of 7 units, separated by title. I am looking at doing a extension and have found 3 phone lines running through my roof, that belong to the 3 units after me,what happens when these wires get cut and removed from my property, to the u ...

Level 2: Rookie

Can I use multiple voice extenders paired with my Smart modem i.e connect multiple phones?

Level 1: Cadet

  just moved to the nbn and trying to set up the home phone. Do I need a DSL filter or can I connect to the old line.

Level 1: Cadet

How do I block numbers on my home phone, landline?  I am sick of receiving telemarketing calls and calls asking for donations. 

Level 2: Rookie

I received and installed a new Smart modem a couple of weeks ago,this week my landline which I keep in order to call my child on my way home or for her to call friends or just in case there's a nearby bush fire (last time the landline got the automat ...

Level 1: Cadet

How do I block international dailing on my Landline

Level 1: Cadet

My Mum has just gotten a CR2000MK11. It has a flashing light indicator when there’s voicemail on the 101 voicemail service.However, she’s cleared all her messages and the light still flashes. I haven’t seen the phone myself but I have the user manual ...

Level 1: Cadet

Hi all, What I think I'm hearing after talking to Telstra is: 1) I can port over our current land line number (with TPG) which will then replace the temporary number we have been given  2) It can only be ported once the Telstra service becomes active ...

Level 1: Cadet

I have two Call Guardian phones.  The main one has lost its volume.   The caller can hear me, I can't hear them.  I have now discovered that I can hear them if I switch over to hands-free.  I tried swapping the battery with the other phone (that is w ...

Level 1: Cadet

I have lost the power adapter and I wish to buy I new one locally from jaycar or jb- hifi.so I am just needing the specs, I've already downloaded and read through the user manual but it doesn't mention the power

Level 2: Rookie

Red light on modem turned red and flashes. I turn off modem. Turn back on. Get a solid blue light and line returns only to drop out within an hour. I do nothing and phone line returns only to drop out again. I do nothing. And it returns. This is cont ...

Level 1: Cadet

home phone 101 message

Level 1: Cadet

when i try to redirect my landline *21..........# it says my voicemail service immediate feature is on.  This is only since connection to the NBN

Level 1: Cadet

Hi Team, I have Foxtel and the telstra Velocity Equipment Power Supply failed a couple of weeks ago , so initially Foxtel came out to tell me it's a Telstra Equipment Issue. Foxtel escalated to telstra and a Telstra Tech guy came out and replaced the ...

Level 1: Cadet

Level 1: Cadet

If I purchase a Guardian 302 home phone, there no 302 additional handsets advertised. Are there 302 handsets?, or are the 301 Guardian additional handsets compatible with the 302?

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