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PMG67
Level 3: Gumshoe

Every 36 minutes I get a missed call on my cordless phone. There is no number. I have tracked it back to a multi frequency tone burst coming out both the phone ports on the Telstra Smart Modem at 36 minute intervals . I have recorded the tone but hav ...

Hkreev
Level 1: Cadet

Ok have been trying to get my caller ID back ever since NBN was a connected. How hard is it???
I have called Telstra so many times. They tell me it is activated so should be working. I have also spoken to Panasonic (Handset provider ) who tell me it i ...

Bubbles888
Level 1: Cadet

Hello, I am enquiring about land lines on behalf of my parents. Yvonne and Robert Gibb. They had a letter saying fixed phone features are ending soon. So does this mean they have to get a new phone.? Or can they keep on using their phone. They don't ...

Darkman1969
Level 1: Cadet

We arranged for this phone in order to stop spam callers. It works well. However we asked for this to be billed monthly over 2 years as stated on the website. Now we get the bill and we have been charged the full amount. I have called telstra on 1322 ...

IrkedWithTelstr
Level 1: Cadet

My home landline, the Caller ID stopped working, it just displays 'pick up phone'. I noticed this on May 18, 2019. I went online to my privacy settings to find it was turned off (NOT by me). I turned it back on.

My phone seldom rings, but it did today ...

Abert
Level 1: Cadet

Why has my landline and internet been down for over a week and expected to be out until next week . WHEN I called, no explanation or care. It is 2019 and I still do not have NBN in my area and now nothing for over 2 weeks.......Why am I paying for th ...

Jeet888
Level 1: Cadet

Why do Telstra charge for land line service which is dead since last year?
I mean where are their Audit team?

MrRotty
Level 3: Gumshoe

NBN

Here we are again. Every week a disruption of service. Since I’ve switched with NBN I always have problems: landline and/or internet connection.
Now I can barely open Netflix, not to mention watching or download a movie. I feel like I’m back in the ‘9 ...

Z25
Level 1: Cadet

Please answer my question !!

auntyj
Level 1: Cadet

My Mum has just gotten a CR2000MK11. It has a flashing light indicator when there’s voicemail on the 101 voicemail service.However, she’s cleared all her messages and the light still flashes. I haven’t seen the phone myself but I have the user manual ...

PMG67
Level 3: Gumshoe

Every 36 minutes I get a missed call on my cordless phone. There is no number. I have tracked it back to a multi frequency tone burst coming out both the phone ports on the Telstra Smart Modem at 36 minute intervals . I have recorded the tone but hav ...

Bubbles888
Level 1: Cadet

Hello, I am enquiring about land lines on behalf of my parents. Yvonne and Robert Gibb. They had a letter saying fixed phone features are ending soon. So does this mean they have to get a new phone.? Or can they keep on using their phone. They don't ...

vk2ce
Level 2: Rookie

The problem of a stuttering dial tone and new voicemail notification has been around since 2016 and it still hasn't been solved as I have the same problem having been connected only last week. I can remove the dial tone and notification by rebooting ...

pbruce
Level 1: Cadet

I cant ring you because it will result in an interminable unproductive conversation with the Philippines. Why you persist with this useless arrangement escapes me.I recently enquired about discontinuing my landline as I dont use it but was told it wa ...

Eclipse12121
Level 3: Gumshoe

Hi,
I've replaced my terrible Telstra "Smart" Modem. It dropped out, provided an unstable wifi connection and had poor transmission distance.
Now I am faced with the inability to use my land-line.
The TP-Link modem I've got is "NBN Ready" and has 2 anal ...

UnhappyTelstra
Level 1: Cadet

Where is there any descent customer service from Telstra anymore?  I even had to join this Crowd Support to get assistance.  Apparently NBN either cannot do this or has different codes.  I now feel like I am living in a very backward country.  Cannot ...

MarkMaleny
Level 3: Gumshoe

I have a corroded connectors in my Telstra Exicom A91/83I/0341 wall plate. It's causing dead or crackling connections. I have another jack in the house that is fine. So it is definitely this wall plate. You can actually see the green and black corros ...

nan-mel
Level 1: Cadet

I've found useful info about caller ID but not how to activate it.We activated our caller ID quite some years ago but have forgotten how we did it. My in-laws are in their 80s and receive lots of nuisance calls. I'd like to know how they can  activat ...

RMS2
Level 1: Cadet

Hi - I have just bought and set up a new home phone - Telstra Call Guardian 302 Corded phone. In the same room as the phone I used my mobile phone to leave and record a sample message on the new phone. The new home phone then beeped about every ten s ...

Heffo35
Level 1: Cadet

How do make my land line local calls only

auntyj
Level 1: Cadet

My Mum has just gotten a CR2000MK11. It has a flashing light indicator when there’s voicemail on the 101 voicemail service.However, she’s cleared all her messages and the light still flashes. I haven’t seen the phone myself but I have the user manual ...

Timmeeee
Level 1: Cadet

Hi all, What I think I'm hearing after talking to Telstra is: 1) I can port over our current land line number (with TPG) which will then replace the temporary number we have been given  2) It can only be ported once the Telstra service becomes active ...

csutak40
Level 1: Cadet

I have two Call Guardian phones.  The main one has lost its volume.   The caller can hear me, I can't hear them.  I have now discovered that I can hear them if I switch over to hands-free.  I tried swapping the battery with the other phone (that is w ...

Gezzza
Level 1: Cadet

I have lost the power adapter and I wish to buy I new one locally from jaycar or jb- hifi.so I am just needing the specs, I've already downloaded and read through the user manual but it doesn't mention the power

KSweety
Level 2: Rookie

Red light on modem turned red and flashes. I turn off modem. Turn back on. Get a solid blue light and line returns only to drop out within an hour. I do nothing and phone line returns only to drop out again. I do nothing. And it returns. This is cont ...

sutto1
Level 1: Cadet
dp43
Level 1: Cadet

when i try to redirect my landline *21..........# it says my voicemail service immediate feature is on.  This is only since connection to the NBN

Wire71
Level 1: Cadet

Hi Team, I have Foxtel and the telstra Velocity Equipment Power Supply failed a couple of weeks ago , so initially Foxtel came out to tell me it's a Telstra Equipment Issue. Foxtel escalated to telstra and a Telstra Tech guy came out and replaced the ...

Hafiz
Level 1: Cadet

fotytude
Level 1: Cadet

If I purchase a Guardian 302 home phone, there no 302 additional handsets advertised. Are there 302 handsets?, or are the 301 Guardian additional handsets compatible with the 302?

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