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gale
Level 1: Cadet

Hi my homecorded phone is not receiving calls. There is dial tone and I can make calls. I am not connected to NBN.

manly58
Level 1: Cadet

i have requested to change my landline from  optus to telstra as i packaged this as part of broadband in the area.Telstra have not given me the same landline number and i rang optus and they referred me to a site which was no help .i rang telstra and ...

nan-mel
Level 1: Cadet

I've found useful info about caller ID but not how to activate it.We activated our caller ID quite some years ago but have forgotten how we did it. My in-laws are in their 80s and receive lots of nuisance calls. I'd like to know how they can  activat ...

cpm
Level 1: Cadet

Whenever I'm invited to use Telstra's home phone self-testing service, it says"We couldn't check your account details""There are no outages in your area""We couldn't check your line connectivity" COMPLETELY USELESS

itsus96
Level 1: Cadet

I am not getting the usual stutter tone to notify me of message bank messages. Has worked fine up until a few weeks ago. Spoke to a Telstra tech who advised I turn off message bank and turn back on, this did not work. I was also told that the stutter ...

samepage
Level 1: Cadet

Hi,I would like to use the Telephone Module (HTM-408SRJ) wiring in myHills Home Hub again.  Ever since we had the NBN connected, our home phone hasbeen connected directly into the Telstra Smart Modem Gen2 RJ12 phone socket.The problem with this is,(a ...

Jatsjil
Level 1: Cadet

When I am on a phone call it cuts off saying no gateway or lost connection .I have to recall the person 3 to 4 times during a 20 minute call

TonyDL
Level 1: Cadet

Hi,Recently connected to nbn with Telstra gateway modem.  Last day or so, all incoming calls going straight to voice mail.  Outgoing calls still ok. We did have notice of a couple of service interruptions over last week or so, if that could possibly ...

inky2019
Level 2: Rookie

Hi, I get dozens of nuisance calls every day. I do not have a telephone handset, and I do not want one. But my Telstra NBN smart modem makes telephone ringing noise, which annoys me and my neighbors. How do I stop this?I have looked under gateway set ...

Timmeeee
Level 1: Cadet

Hi all, What I think I'm hearing after talking to Telstra is: 1) I can port over our current land line number (with TPG) which will then replace the temporary number we have been given  2) It can only be ported once the Telstra service becomes active ...

RMS2
Level 1: Cadet

Hi - I have just bought and set up a new home phone - Telstra Call Guardian 302 Corded phone. In the same room as the phone I used my mobile phone to leave and record a sample message on the new phone. The new home phone then beeped about every ten s ...

Heffo35
Level 1: Cadet

How do make my land line local calls only

vk2ce
Level 2: Rookie

The problem of a stuttering dial tone and new voicemail notification has been around since 2016 and it still hasn't been solved as I have the same problem having been connected only last week. I can remove the dial tone and notification by rebooting ...

BW9
Level 1: Cadet

I have tried recommended steps to extend ring time on message bank but it'snot working. Message is cutting in immediately. 

a1b2c3d4
Level 1: Cadet

I have just connected with nbn internet and phone services, the internet and phone are all working but I have two hand set, now only the one connected with the nbn modern is working but the second hand set is not working, can someone let me how to ma ...

Fizzf
Level 1: Cadet

Years ago I could divert my home phone remotely. Now it seems I can’t.

For example, when we go out and forget to divert the home phone to the mobile. Or when I am the victim of a scheduled or non-scheduled interruption to my NBN service.

Why can’t I si ...

MarkMaleny
Level 3: Gumshoe

I have a corroded connectors in my Telstra Exicom A91/83I/0341 wall plate. It's causing dead or crackling connections. I have another jack in the house that is fine. So it is definitely this wall plate. You can actually see the green and black corros ...

Vantrav
Level 1: Cadet

Every time the phone rings it keeps saying out of area. This happens to all incoming calls including the ones that are saved in the phone book on the phone.

P1900
Level 2: Rookie

I closed our landline account when NBN was installed and Telstra has sent a credit of $10.20. Can i transfer it to my prepaid account or how do I get it?

JimT
Level 1: Cadet

We now have NBN HFC available in our area. At the moment we have two phone lines on the same account to the one premises. We're happy to migrate to the NBN for phone and broadband but I'm having terrible trouble getting sense from Telstra Customer Su ...

itsus96
Level 1: Cadet

I am not getting the usual stutter tone to notify me of message bank messages. Has worked fine up until a few weeks ago. Spoke to a Telstra tech who advised I turn off message bank and turn back on, this did not work. I was also told that the stutter ...

Timmeeee
Level 1: Cadet

Hi all, What I think I'm hearing after talking to Telstra is: 1) I can port over our current land line number (with TPG) which will then replace the temporary number we have been given  2) It can only be ported once the Telstra service becomes active ...

csutak40
Level 1: Cadet

I have two Call Guardian phones.  The main one has lost its volume.   The caller can hear me, I can't hear them.  I have now discovered that I can hear them if I switch over to hands-free.  I tried swapping the battery with the other phone (that is w ...

Gezzza
Level 1: Cadet

I have lost the power adapter and I wish to buy I new one locally from jaycar or jb- hifi.so I am just needing the specs, I've already downloaded and read through the user manual but it doesn't mention the power

KSweety
Level 2: Rookie

Red light on modem turned red and flashes. I turn off modem. Turn back on. Get a solid blue light and line returns only to drop out within an hour. I do nothing and phone line returns only to drop out again. I do nothing. And it returns. This is cont ...

sutto1
Level 1: Cadet
dp43
Level 1: Cadet

when i try to redirect my landline *21..........# it says my voicemail service immediate feature is on.  This is only since connection to the NBN

Wire71
Level 1: Cadet

Hi Team, I have Foxtel and the telstra Velocity Equipment Power Supply failed a couple of weeks ago , so initially Foxtel came out to tell me it's a Telstra Equipment Issue. Foxtel escalated to telstra and a Telstra Tech guy came out and replaced the ...

Hafiz
Level 1: Cadet

fotytude
Level 1: Cadet

If I purchase a Guardian 302 home phone, there no 302 additional handsets advertised. Are there 302 handsets?, or are the 301 Guardian additional handsets compatible with the 302?

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