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GrantCause
Level 1: Cadet

I have an unlimited bundle plan that includes a phone line with unlimited national calls that I have never been able to use as our copper cable had been disconnected at the exchange years ago and as I understand it the copper line is being disabled w ...

Janejones
Level 1: Cadet

Hi, my landline phone is not working. I have unplugged etc. Checked with our neighbour & theirs is fine so I thought it must be my handset. Purchased a new handset today but no still not working.  I have no service & live rurally, I’m needing fixed A ...

PMG67
Level 4: Private Eye

Every 36 minutes I get a missed call on my cordless phone. There is no number. I have tracked it back to a multi frequency tone burst coming out both the phone ports on the Telstra Smart Modem at 36 minute intervals . I have recorded the tone but hav ...

Graham0807
Level 1: Cadet

How can I change language to English on my new TSH-C Handset 

Jennifer2017
Level 1: Cadet

My brother lives at home with mum. He just got nbn connected, he is with Optus. Mum has a landline with Telstra, she was told She can keep her Telstra landline and that my brother can keep mobile services with optus. Since the nbn connection, mum can ...

Augie
Level 3: Gumshoe

The Call Forward number 1272250025 indicated by faerie in October 2017 to be used for forwarding a call from an unwanted number to block it, comes up as an invalid number when input under the Create New Rule section of "manage my account". Is there a ...

Hodge_1992
Level 1: Cadet

How do you get a missed call from your own Home Phone number on you Home Phone Handset?

MaxSophie
Level 3: Gumshoe

Occasionally we receive random calls to our home phone (which is via Telstra/NBN VOIP) reportedly from various states (QLD, NSW, SA) which appear to be 'spoofed' disconnected numbers. If we answer, line is silent. I've rung some of the numbers back f ...

gmurdoc8
Level 1: Cadet

Still getting stutter dial tone after Telstra inform me that messagebank has been removed from fixed line nbn service. Telstra Reference Number for this request is SR 1-2250068262237

Mehdin159
Level 1: Cadet

Hello,Can anyone please tell me what does a pensioner pay to get a home phone installed / connected into there unit?Thanks

PMG67
Level 4: Private Eye

Every 36 minutes I get a missed call on my cordless phone. There is no number. I have tracked it back to a multi frequency tone burst coming out both the phone ports on the Telstra Smart Modem at 36 minute intervals . I have recorded the tone but hav ...

Augie
Level 3: Gumshoe

The Call Forward number 1272250025 indicated by faerie in October 2017 to be used for forwarding a call from an unwanted number to block it, comes up as an invalid number when input under the Create New Rule section of "manage my account". Is there a ...

MaxSophie
Level 3: Gumshoe

Occasionally we receive random calls to our home phone (which is via Telstra/NBN VOIP) reportedly from various states (QLD, NSW, SA) which appear to be 'spoofed' disconnected numbers. If we answer, line is silent. I've rung some of the numbers back f ...

tccack
Level 2: Rookie

Hi there...I have a Telstra Call Guardian 301 (twin handsets) which was connected to the green phone port on my Gateway Max TG799vac. This worked perfectly.After never ending dropouts with NBN I have changed the modem over to the telstra smart modem ...

Lou99
Level 1: Cadet

Hi crowdsupport I have posted a query last night and today somehow the issue was resolved but I don't know how to deleted. The query was about Easy Control 101 cordless phone Thank you

PK59
Level 1: Cadet

How do I programme call forwarding on an NBN home phone line.

DrGnu
Level 1: Cadet

We have been waiting a month to have our home phone and ADSL broadband connected after transferring our number and internet from a previous provider. The issue is that the lead in line has at some stage been disconnected. The piping remains in place ...

ELock
Level 2: Rookie

I have a Telstra 13450 home phone set in my new house but, although the corded base phone works fine, the extra cordless handset doesn't work. It initially says "registering please wait" then "registration failed to register HS see manual". But the m ...

Corky39
Level 4: Private Eye

In a non NBN area, home phones are connected by copper street wires from the local exchange. This restricts that exchange number range to the local area or suburb. When the area becomes NBN, does this mean that if I move house, can my same home phone ...

Cranky82
Level 2: Rookie

I have moved houses where the connections are the same... fiber to the premises. Nbn box on the wall is the exact same, netgear modem is the exact same and home phone hand set is the exact same. I have internet working fine but the phone does not. Te ...

Di31
Level 1: Cadet

Hi  can anyone advise how we change the answering point on our 1300 number?  We have the ivr for push 1 for--- etc but need to know how to change the number the options go to.Your help is appreciated.  

Roddan
Level 1: Cadet

I have a Call Guardian 302 system, which works brilliantly at screening unwanted calls. Recently, when I checked the listing of calls which were screened out, on several occasions I see my own number listed. As the number did not pass the screening, ...

Petzl
Level 1: Cadet

The fix I suggest is this (Australia landline calls are free for Telstra users)
inactive numbers are
<https://www.acma.gov.au/Citizen/Phones/Numbers/Special-numbers/fictitious-numbers-for-radio-film-and-television-i-acma>
The ACMA has set aside a series ...

nugar
Level 6: Bloodhound

Hi I have a CR2000 MKII phone, connected to the NBN FTTN, the thing is it's showing that there are voice messages, I've turned voice mail off but the icon is still showing on the handset.  I've removed the batteries but can't get rid of the voice mai ...

Thunderbolt
Level 2: Rookie

I strongly suggest you do not use Telstra's Voice Extender.  I used this device with two Telstra Smart Modem Generation 2 modems and it is problematic.  Regularly disconnecting its connection to the modem and disrupting other wifi devices connected t ...

mamamia1
Level 1: Cadet

We got NBN 2 weeks ago since then my panasonic tel. answering machine had a lot of crackling noises and echo. both during recording message and playing back.  Telstra said the fault was the tel. so I bought a telstra easy control 202 cordless phone, ...

auntyj
Level 1: Cadet

My Mum has just gotten a CR2000MK11. It has a flashing light indicator when there’s voicemail on the 101 voicemail service.However, she’s cleared all her messages and the light still flashes. I haven’t seen the phone myself but I have the user manual ...

Timmeeee
Level 1: Cadet

Hi all, What I think I'm hearing after talking to Telstra is: 1) I can port over our current land line number (with TPG) which will then replace the temporary number we have been given  2) It can only be ported once the Telstra service becomes active ...

csutak40
Level 1: Cadet

I have two Call Guardian phones.  The main one has lost its volume.   The caller can hear me, I can't hear them.  I have now discovered that I can hear them if I switch over to hands-free.  I tried swapping the battery with the other phone (that is w ...

Gezzza
Level 1: Cadet

I have lost the power adapter and I wish to buy I new one locally from jaycar or jb- hifi.so I am just needing the specs, I've already downloaded and read through the user manual but it doesn't mention the power

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