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AngelBaby1958
Level 1: Cadet

I have been getting phone calls at all hours,at times can be three times a day, almost daily now for over two years. My patience has grown very slim!I am so over it, when I answer they just hang up, don't say anything....I thought maybe it was someon ...

Iluvatar
Level 2: Rookie

I am moving overseas for a number of months and want to keep my fixed line number. Telstra used to have an 'exchange-based' only virtual number with an associated voicemail service.. basically exactly the same functions as the Messagebank service (bu ...

Gaz21
Level 2: Rookie

Hi,I have had Duet multiple number on my home phone for many years & suddenly it has stopped working (I don't have NBN so it is not related to that).I called Telstra & she didn't really seem to understand what I was talking about but said it was no l ...

nix3
Level 1: Cadet

Just received my latest bill and noticed a sharp increase in cost. Checked over it and realised that I had been charged for 377 (not a typo, 377 !!) 13 number calls to a range of different 13 numbers as well as some national, local, mobile etc Diffic ...

ameson1
Level 1: Cadet

I have a problem with my homeline when someone ring they can here me but i cant here them

GrantCause
Level 2: Rookie

I have an unlimited bundle plan that includes a phone line with unlimited national calls that I have never been able to use as our copper cable had been disconnected at the exchange years ago and as I understand it the copper line is being disabled w ...

Janejones
Level 1: Cadet

Hi, my landline phone is not working. I have unplugged etc. Checked with our neighbour & theirs is fine so I thought it must be my handset. Purchased a new handset today but no still not working.  I have no service & live rurally, I’m needing fixed A ...

PMG67
Level 4: Private Eye

Every 36 minutes I get a missed call on my cordless phone. There is no number. I have tracked it back to a multi frequency tone burst coming out both the phone ports on the Telstra Smart Modem at 36 minute intervals . I have recorded the tone but hav ...

Graham0807
Level 1: Cadet

How can I change language to English on my new TSH-C Handset 

PMG67
Level 4: Private Eye

Every 36 minutes I get a missed call on my cordless phone. There is no number. I have tracked it back to a multi frequency tone burst coming out both the phone ports on the Telstra Smart Modem at 36 minute intervals . I have recorded the tone but hav ...

Augie
Level 3: Gumshoe

The Call Forward number 1272250025 indicated by faerie in October 2017 to be used for forwarding a call from an unwanted number to block it, comes up as an invalid number when input under the Create New Rule section of "manage my account". Is there a ...

MaxSophie
Level 3: Gumshoe

Occasionally we receive random calls to our home phone (which is via Telstra/NBN VOIP) reportedly from various states (QLD, NSW, SA) which appear to be 'spoofed' disconnected numbers. If we answer, line is silent. I've rung some of the numbers back f ...

tccack
Level 2: Rookie

Hi there...I have a Telstra Call Guardian 301 (twin handsets) which was connected to the green phone port on my Gateway Max TG799vac. This worked perfectly.After never ending dropouts with NBN I have changed the modem over to the telstra smart modem ...

Lou99
Level 1: Cadet

Hi crowdsupport I have posted a query last night and today somehow the issue was resolved but I don't know how to deleted. The query was about Easy Control 101 cordless phone Thank you

PK59
Level 1: Cadet

How do I programme call forwarding on an NBN home phone line.

DrGnu
Level 1: Cadet

We have been waiting a month to have our home phone and ADSL broadband connected after transferring our number and internet from a previous provider. The issue is that the lead in line has at some stage been disconnected. The piping remains in place ...

ELock
Level 2: Rookie

I have a Telstra 13450 home phone set in my new house but, although the corded base phone works fine, the extra cordless handset doesn't work. It initially says "registering please wait" then "registration failed to register HS see manual". But the m ...

Corky39
Level 4: Private Eye

In a non NBN area, home phones are connected by copper street wires from the local exchange. This restricts that exchange number range to the local area or suburb. When the area becomes NBN, does this mean that if I move house, can my same home phone ...

Cranky82
Level 2: Rookie

I have moved houses where the connections are the same... fiber to the premises. Nbn box on the wall is the exact same, netgear modem is the exact same and home phone hand set is the exact same. I have internet working fine but the phone does not. Te ...

Iluvatar
Level 2: Rookie

I am moving overseas for a number of months and want to keep my fixed line number. Telstra used to have an 'exchange-based' only virtual number with an associated voicemail service.. basically exactly the same functions as the Messagebank service (bu ...

Di31
Level 1: Cadet

Hi  can anyone advise how we change the answering point on our 1300 number?  We have the ivr for push 1 for--- etc but need to know how to change the number the options go to.Your help is appreciated.  

Roddan
Level 1: Cadet

I have a Call Guardian 302 system, which works brilliantly at screening unwanted calls. Recently, when I checked the listing of calls which were screened out, on several occasions I see my own number listed. As the number did not pass the screening, ...

Petzl
Level 1: Cadet

The fix I suggest is this (Australia landline calls are free for Telstra users)
inactive numbers are
<https://www.acma.gov.au/Citizen/Phones/Numbers/Special-numbers/fictitious-numbers-for-radio-film-and-television-i-acma>
The ACMA has set aside a series ...

nugar
Level 6: Bloodhound

Hi I have a CR2000 MKII phone, connected to the NBN FTTN, the thing is it's showing that there are voice messages, I've turned voice mail off but the icon is still showing on the handset.  I've removed the batteries but can't get rid of the voice mai ...

Thunderbolt
Level 2: Rookie

I strongly suggest you do not use Telstra's Voice Extender.  I used this device with two Telstra Smart Modem Generation 2 modems and it is problematic.  Regularly disconnecting its connection to the modem and disrupting other wifi devices connected t ...

mamamia1
Level 1: Cadet

We got NBN 2 weeks ago since then my panasonic tel. answering machine had a lot of crackling noises and echo. both during recording message and playing back.  Telstra said the fault was the tel. so I bought a telstra easy control 202 cordless phone, ...

auntyj
Level 1: Cadet

My Mum has just gotten a CR2000MK11. It has a flashing light indicator when there’s voicemail on the 101 voicemail service.However, she’s cleared all her messages and the light still flashes. I haven’t seen the phone myself but I have the user manual ...

Timmeeee
Level 1: Cadet

Hi all, What I think I'm hearing after talking to Telstra is: 1) I can port over our current land line number (with TPG) which will then replace the temporary number we have been given  2) It can only be ported once the Telstra service becomes active ...

csutak40
Level 1: Cadet

I have two Call Guardian phones.  The main one has lost its volume.   The caller can hear me, I can't hear them.  I have now discovered that I can hear them if I switch over to hands-free.  I tried swapping the battery with the other phone (that is w ...

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