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broken_line
Level 1: Cadet

My elderly parents 90 (dementia) and 87 (carer) have been without a phone service for 6 days. They live in a rural area and carer got taken to hospital by ambulance after the line break, now at home recovering.Despite many hours and days online tryin ...

RichmondHELP
Level 1: Cadet

My elderly parents in their mid 80s have been without a phone service (it's NBN phone). Telstra were due to arrive to fix the problem and cancelled their appointment.From time to time they may need to call an ambulance and they can't, and my poor old ...

MPH11
Level 1: Cadet

Short version of a long story.Thursday 26 March landline, also used via ADSL Modem for internet working fine. No area outages either.Failed NBN technician installation --> dead, no dial tone,etc.Technician SMS claimed 'network failure'.1 Can't report ...

mon11
Level 1: Cadet

 need the phone i have unwell husband with dr calls online please help

OZnicky
Level 2: Rookie

I have cancelled my direct debit Please telstra fix my home phone I cannot receive or call from my home phone. My modern is Next Gen 2 and would around 6 years old.

Peedoffuser
Level 1: Cadet

I am trying to report that my fixed line home phone does not work, again! I have no mobile phone reception and rely on this phone for contact with the outside world. The service centre in the Philipines  is closed due to Covid-19 lockdown, and there ...

MH24
Level 2: Rookie

Hi There was a Telstra Tech in the pit outside my building yesterday and he appears to have disconnected my fixed phone line by accident. While he was working in the pit in the morning I had a few brief dropouts but as he departed I lost dialtone ent ...

tpirf
Level 1: Cadet

How many people in Watsons Bay cannot use their landline since this morning, Friday 27th March?

Angeliki65
Level 1: Cadet

I have a Telstra home phone which continually has a dead line, however the internet is working. Can anyone give me suggestions on how to fix this issue? I have called the Telstra 13 22 03 number on several occasions and it keeps telling me to ring du ...

whyisitsoslow
Level 3: Gumshoe

Just found out I can't upgrade my home phone to an NBN contract and I can't end an expired contract at their shop at Erina Fair. Just completely wasted a trip. I was told they couldn't do it at their shop but I had to do it over the phone What's the ...

Wilfred
Level 3: Gumshoe

I have a Telstra home phone which continually has a dead line. Note: we are in a NBN satellite location so phone does not go through any NBN connection. Incoming calls go to message bank, there is no dial tone on the phone and we can't ring out. This ...

ron50
Level 1: Cadet

Hi, as far as I know we have fibre to the node, copper to the pillar and pit and then from the pit to the residence, my question is can the NBN technician detect an open circuit in the house without having to check the pit and pillar connections?

Liz05
Level 1: Cadet

I have a Telstra Smart Modem, and just purchased the Panasonic handset. I've connected the handset to the Phone 1 green port on the modem. No green light for the phone on the modem. No splitter, no other connection from modem to phone. The handset sa ...

Rofensis
Level 2: Rookie

Is there a reliable test for inline filters?

JZJCWG
Level 1: Cadet

I'm about to get NBN connected and the NBN box will be no where near my base station so I need to connect it using DECT to my Fritzbox 7490 router. The Telstra long range 12850 is advertised as supporting DECT but there is nothing in the User Guide o ...

roselle
Level 1: Cadet

nbn is working well and nbn phone works fine apart from one problem.  After about 4 minutes on the phone, the other person’s voice fades, does not completely drop out.This happens regardless of whether I have made call or received call.  It appears t ...

kenhelmor
Level 2: Rookie

My landline home phone on the NBN goes to message bank after only 4 rings. I have tried extending the time to 45 seconds by ringing *9945#. The phone rings through OK and I then get the following automatic reply: "Your message bank is on or your ring ...

heaps14
Level 1: Cadet

Have just connected to NBN and everything is functioning as it should. However, our cordless handsets intermittently light up two or three times an hour for a few seconds. Does anybody experience the same thing or know why this occurs?

mon11
Level 1: Cadet

 need the phone i have unwell husband with dr calls online please help

OZnicky
Level 2: Rookie

I have cancelled my direct debit Please telstra fix my home phone I cannot receive or call from my home phone. My modern is Next Gen 2 and would around 6 years old.

Peedoffuser
Level 1: Cadet

I am trying to report that my fixed line home phone does not work, again! I have no mobile phone reception and rely on this phone for contact with the outside world. The service centre in the Philipines  is closed due to Covid-19 lockdown, and there ...

MH24
Level 2: Rookie

Hi There was a Telstra Tech in the pit outside my building yesterday and he appears to have disconnected my fixed phone line by accident. While he was working in the pit in the morning I had a few brief dropouts but as he departed I lost dialtone ent ...

tpirf
Level 1: Cadet

How many people in Watsons Bay cannot use their landline since this morning, Friday 27th March?

PatrickE
Level 1: Cadet

Just had my services movex to new address and changed tO NBN. Now I am not able to call my mobile phone form home line.Message saying not able to call this number from this number . Other calls are fine. Any ideas? Can not find any settings anywhere ...

Gin12
Level 1: Cadet
Danderman
Level 1: Cadet

How do I turn Call Waiting off remotely, without using my landline?

MickJF
Level 1: Cadet

I want my NBN home phone to always send my CLI to the person I am calling. There is a per call setting by dialling 1832 but I want it on permanently. Anyone know how to turn this on? Used to *06 on AXE based landlines but now I am on NBN via Telstra ...

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