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Terri07
Level 1: Cadet

Hi Guys, I have a Uniden 8155+1 home phone and it was announcing the number of the person ringing. Now it just rings and I don't even get a msg even though I have msg bank set up. As a older person , no doubt I have touched a button. Any ideas on how ...

whyisitsoslow
Level 2: Rookie

Just found out I can't upgrade my home phone to an NBN contract and I can't end an expired contract at their shop at Erina Fair. Just completely wasted a trip. I was told they couldn't do it at their shop but I had to do it over the phone What's the ...

originalferal
Level 1: Cadet

I have been advised by Telstra Faults that my Telstra rental phone T1000S is faulty and needs replacing but I am advised to go to a Telstra Store to exchange it. As the closest Store is approx 100 klms round trip away from my home, I attempted to con ...

lucy1958
Level 1: Cadet

Hi, My landline is not ringing and going straight to message bank Telstra 101.  

Dawolef13
Level 1: Cadet

My internet works fine but the home phone doesn't. I've changed the splitter/filter(I was told that was a problem) several times to a new one and now to a straight splitter, no filter. Phone works when plugged in by itself but not when the internet l ...

FJ67
Level 1: Cadet

I first contacted Telstra on Monday 30 December to organise a move of telephone and internet for my aged parents. I have now had two appointments for their new service to be connected and noone from Telstra showed up on either occasion. I have spent ...

Aeromanny
Level 1: Cadet

Using a Telstra T1000s landline telephone. NBN has been connected.The telephone only rings 3 times before going to the message bank. It is impossible to reach the ringing telephone without it going to the message bank. *99_ _ # does not work. We have ...

gags1
Level 1: Cadet

I have recently changed over to NBN and the ringtime on my landline has reduced to about 30 seconds. How can I extend the ringtime to 60 seconds

LeapFrog
Level 1: Cadet

3 years ago we changed our landline number to stop the nuisance calls.Everything was working fine with messagebank.For some reason over the last 6+  months I am unable to access messagebank.I dial 125101 and it tells me it isn't in service and hangs ...

MrSterious
Level 2: Rookie

How do you know if a number you are calling is local - BEFORE you call it?The charging zones used to be clearly spelled-out in your local phone directory, but now you have no idea if a number is local or not.Each exchange once had a specific prefix.M ...

whyisitsoslow
Level 2: Rookie

Just found out I can't upgrade my home phone to an NBN contract and I can't end an expired contract at their shop at Erina Fair. Just completely wasted a trip. I was told they couldn't do it at their shop but I had to do it over the phone What's the ...

JZJCWG
Level 1: Cadet

I'm about to get NBN connected and the NBN box will be no where near my base station so I need to connect it using DECT to my Fritzbox 7490 router. The Telstra long range 12850 is advertised as supporting DECT but there is nothing in the User Guide o ...

roselle
Level 1: Cadet

nbn is working well and nbn phone works fine apart from one problem.  After about 4 minutes on the phone, the other person’s voice fades, does not completely drop out.This happens regardless of whether I have made call or received call.  It appears t ...

kenhelmor
Level 2: Rookie

My landline home phone on the NBN goes to message bank after only 4 rings. I have tried extending the time to 45 seconds by ringing *9945#. The phone rings through OK and I then get the following automatic reply: "Your message bank is on or your ring ...

heaps14
Level 1: Cadet

Have just connected to NBN and everything is functioning as it should. However, our cordless handsets intermittently light up two or three times an hour for a few seconds. Does anybody experience the same thing or know why this occurs?

PMG67
Level 4: Private Eye

Every 36 minutes I get a missed call on my cordless phone. There is no number. I have tracked it back to a multi frequency tone burst coming out both the phone ports on the Telstra Smart Modem at 36 minute intervals . I have recorded the tone but hav ...

Augie
Level 4: Private Eye

The Call Forward number 1272250025 indicated by faerie in October 2017 to be used for forwarding a call from an unwanted number to block it, comes up as an invalid number when input under the Create New Rule section of "manage my account". Is there a ...

MaxSophie
Level 3: Gumshoe

Occasionally we receive random calls to our home phone (which is via Telstra/NBN VOIP) reportedly from various states (QLD, NSW, SA) which appear to be 'spoofed' disconnected numbers. If we answer, line is silent. I've rung some of the numbers back f ...

tccack
Level 2: Rookie

Hi there...I have a Telstra Call Guardian 301 (twin handsets) which was connected to the green phone port on my Gateway Max TG799vac. This worked perfectly.After never ending dropouts with NBN I have changed the modem over to the telstra smart modem ...

Terri07
Level 1: Cadet

Hi Guys, I have a Uniden 8155+1 home phone and it was announcing the number of the person ringing. Now it just rings and I don't even get a msg even though I have msg bank set up. As a older person , no doubt I have touched a button. Any ideas on how ...

Aeromanny
Level 1: Cadet

Using a Telstra T1000s landline telephone. NBN has been connected.The telephone only rings 3 times before going to the message bank. It is impossible to reach the ringing telephone without it going to the message bank. *99_ _ # does not work. We have ...

skm69
Level 1: Cadet
KC101
Level 1: Cadet

I received an item added to my telephone account for the first time. Described as Standard Plus Speed Boost 17Dec to 16 Jan  $20.00. Does this belong to Telstra or the NBN? Do I have to have it? What if I don't want it? 

Di31
Level 1: Cadet

Hi  can anyone advise how we change the answering point on our 1300 number?  We have the ivr for push 1 for--- etc but need to know how to change the number the options go to.Your help is appreciated.  

Roddan
Level 1: Cadet

I have a Call Guardian 302 system, which works brilliantly at screening unwanted calls. Recently, when I checked the listing of calls which were screened out, on several occasions I see my own number listed. As the number did not pass the screening, ...

Petzl
Level 1: Cadet

The fix I suggest is this (Australia landline calls are free for Telstra users)
inactive numbers are
<https://www.acma.gov.au/Citizen/Phones/Numbers/Special-numbers/fictitious-numbers-for-radio-film-and-television-i-acma>
The ACMA has set aside a series ...

nugar
Level 6: Bloodhound

Hi I have a CR2000 MKII phone, connected to the NBN FTTN, the thing is it's showing that there are voice messages, I've turned voice mail off but the icon is still showing on the handset.  I've removed the batteries but can't get rid of the voice mai ...

Thunderbolt
Level 2: Rookie

I strongly suggest you do not use Telstra's Voice Extender.  I used this device with two Telstra Smart Modem Generation 2 modems and it is problematic.  Regularly disconnecting its connection to the modem and disrupting other wifi devices connected t ...

mamamia1
Level 1: Cadet

We got NBN 2 weeks ago since then my panasonic tel. answering machine had a lot of crackling noises and echo. both during recording message and playing back.  Telstra said the fault was the tel. so I bought a telstra easy control 202 cordless phone, ...

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