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Level 2: Rookie

The Telstra mobile phone signal strength at Caves Beach NSW (2281) has always been poor, but three weeks ago it fell even further.  I am getting barely one bar of signal on my iPhone, whereas earlier I was getting 2 (and sometimes 3) bars. Our neares ...

Level 1: Cadet

since nbn we have no caller id, and our private number is now displayed on other phones,after 3 hours on phone with testra nbn tech, he said his superviser said everything was correct at their end, we need new phones,we have new phones, we tried othe ...

Level 1: Cadet

I'm about to get NBN connected and the NBN box will be no where near my base station so I need to connect it using DECT to my Fritzbox 7490 router. The Telstra long range 12850 is advertised as supporting DECT but there is nothing in the User Guide o ...

Level 1: Cadet

We are getting up to 20 robo calls per day on our home land line .Always from different numbers Australia wide, none from mobile numbers .How can these be stopped

Level 1: Cadet

Howl can I check a home phone line fault

Level 1: Cadet

My home phone rings, but not able to answer. When trying to make a call, no dial tone.

Level 1: Cadet

I am trying to find the time I made 000 call, this is important as it informs my family of  what time my wife passed away.   There is no reference to this call on my mobile bill.

Level 1: Cadet

nbn is working well and nbn phone works fine apart from one problem.  After about 4 minutes on the phone, the other person’s voice fades, does not completely drop out.This happens regardless of whether I have made call or received call.  It appears t ...

Level 1: Cadet

My landline seems to have been disconnected why

Level 1: Cadet

Problem for old lady neighbour. Any calls made to her phone number (she has NBN) goes straight to messagebank . The caller hears "You have called the messagebank of XXXXX" - her phone does not ring at all so she does not know she has been called. HEL ...

Level 1: Cadet

nbn is working well and nbn phone works fine apart from one problem.  After about 4 minutes on the phone, the other person’s voice fades, does not completely drop out.This happens regardless of whether I have made call or received call.  It appears t ...

Level 2: Rookie

My landline home phone on the NBN goes to message bank after only 4 rings. I have tried extending the time to 45 seconds by ringing *9945#. The phone rings through OK and I then get the following automatic reply: "Your message bank is on or your ring ...

Level 1: Cadet

Have just connected to NBN and everything is functioning as it should. However, our cordless handsets intermittently light up two or three times an hour for a few seconds. Does anybody experience the same thing or know why this occurs?

Level 4: Private Eye

Every 36 minutes I get a missed call on my cordless phone. There is no number. I have tracked it back to a multi frequency tone burst coming out both the phone ports on the Telstra Smart Modem at 36 minute intervals . I have recorded the tone but hav ...

Level 4: Private Eye

The Call Forward number 1272250025 indicated by faerie in October 2017 to be used for forwarding a call from an unwanted number to block it, comes up as an invalid number when input under the Create New Rule section of "manage my account". Is there a ...

Level 3: Gumshoe

Occasionally we receive random calls to our home phone (which is via Telstra/NBN VOIP) reportedly from various states (QLD, NSW, SA) which appear to be 'spoofed' disconnected numbers. If we answer, line is silent. I've rung some of the numbers back f ...

Level 2: Rookie

Hi there...I have a Telstra Call Guardian 301 (twin handsets) which was connected to the green phone port on my Gateway Max TG799vac. This worked perfectly.After never ending dropouts with NBN I have changed the modem over to the telstra smart modem ...

Level 1: Cadet

Hi crowdsupport I have posted a query last night and today somehow the issue was resolved but I don't know how to deleted. The query was about Easy Control 101 cordless phone Thank you

Level 1: Cadet

How do I programme call forwarding on an NBN home phone line.

Level 1: Cadet

Hi How do you extend the number of rings on a Telstra 12250 handset? I have tried looking through the manual and cannot see any mention of it.I have also tried dialing *99 and the the number of seconds I want the phone to ring for. This was another s ...

Level 1: Cadet

I've contacted Telstra several times over the last 6 months to report a phone cable which keeps getting struck due to it being at a low height. Each time a technician has come out looked at it and said "nothing wrong". Cable was struck again a month ...

Level 2: Rookie

I am moving overseas for a number of months and want to keep my fixed line number. Telstra used to have an 'exchange-based' only virtual number with an associated voicemail service.. basically exactly the same functions as the Messagebank service (bu ...

Level 1: Cadet

Hi  can anyone advise how we change the answering point on our 1300 number?  We have the ivr for push 1 for--- etc but need to know how to change the number the options go to.Your help is appreciated.  

Level 1: Cadet

I have a Call Guardian 302 system, which works brilliantly at screening unwanted calls. Recently, when I checked the listing of calls which were screened out, on several occasions I see my own number listed. As the number did not pass the screening, ...

Level 1: Cadet

The fix I suggest is this (Australia landline calls are free for Telstra users)
inactive numbers are
The ACMA has set aside a series ...

Level 6: Bloodhound

Hi I have a CR2000 MKII phone, connected to the NBN FTTN, the thing is it's showing that there are voice messages, I've turned voice mail off but the icon is still showing on the handset.  I've removed the batteries but can't get rid of the voice mai ...

Level 2: Rookie

I strongly suggest you do not use Telstra's Voice Extender.  I used this device with two Telstra Smart Modem Generation 2 modems and it is problematic.  Regularly disconnecting its connection to the modem and disrupting other wifi devices connected t ...

Level 1: Cadet

We got NBN 2 weeks ago since then my panasonic tel. answering machine had a lot of crackling noises and echo. both during recording message and playing back.  Telstra said the fault was the tel. so I bought a telstra easy control 202 cordless phone, ...

Level 1: Cadet

My Mum has just gotten a CR2000MK11. It has a flashing light indicator when there’s voicemail on the 101 voicemail service.However, she’s cleared all her messages and the light still flashes. I haven’t seen the phone myself but I have the user manual ...

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