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Cranky82
Level 1: Cadet

Hi guys, we have recently had our home phone line and nbn set up through the new Telstra smart modem gen 2. But since then we have decided not to use the smart modem and go back to using the netgear modem we had before. The internet works fine but no ...

KateC1965
Level 1: Cadet

My home land line phone does not work since installing new Gen2 modem. Phone says “searching for gateway”.

donmozza
Level 1: Cadet

Hi I just moved to NBN over HFC. I have a Smart Modem Gen 2 - Arcadyan LH1000. I need to buy a new cordless phone but because the house is long and narrow, and my Telstra router is at one end of the house, and also I have an upstairs the Uniden's and ...

nugar
Level 6: Bloodhound

Hi I have a CR2000 MKII phone, connected to the NBN FTTN, the thing is it's showing that there are voice messages, I've turned voice mail off but the icon is still showing on the handset.  I've removed the batteries but can't get rid of the voice mai ...

bhagya99
Level 1: Cadet

Wind downed power lines and started a bushfire near my house. The power went out. As all my landline phones are powered, I had no telephone. I need an old 'Telstra' phone that works without power. They don't seem to exist anymore.Stopped in at a Tels ...

3208
Level 1: Cadet

Receiving calls saying home phone will be disconnected and need to join NBN? Why is this and from whom?

gerald10
Level 1: Cadet

My phone is not working. I am getting really frustrated as this is an on/of problem for probably 12 months now. Sometimes my phone works perfectley but most of the time not.Can you PLEASE help me.

jedi123
Level 1: Cadet

Hi just purchased a highset house that has been renovated, no phone point inside the house however there is a cable underneath which is bare at the end. Telstra gave me an appointment time, waited all day no show, no phone call no apology nothing. ou ...

carznandy
Level 1: Cadet

Hi, A bit of history... I originally had a ADSL internet and phone bundle with Optus - (PhoneA)I wanted to switch to Telstra for faster internet and was placed on a Cable and Phone bundle. We enquired about porting our phone number from Optus to Tels ...

BWHW
Level 1: Cadet

My home phone will not ring when somebody dialling my home phone number.Dial tone present and I can ring out but when I dial my I phone shows no ID but rings that number

KateC1965
Level 1: Cadet

My home land line phone does not work since installing new Gen2 modem. Phone says “searching for gateway”.

PMG67
Level 4: Private Eye

Every 36 minutes I get a missed call on my cordless phone. There is no number. I have tracked it back to a multi frequency tone burst coming out both the phone ports on the Telstra Smart Modem at 36 minute intervals . I have recorded the tone but hav ...

Rockliff
Level 1: Cadet

I have just had NBN turned on and my home phone is now VOIP NBN and my Uniden answering machine does not work anymore. What answering messaging services do I have available now and how do I access them.

Jewel19
Level 1: Cadet

We have had this unit for quite some time and I had it set up for incoming calls to go to my answering machine when I was using the phone. For some reason this no longer happens.. can someone tell me what I need to do to activate this. When I am on t ...

babkarl
Level 2: Rookie

Recently my wife decided to shift all the rooms around and my Call Guardian that was plugged into the modem (and working perfectly well) is now not needed at its previous location. It would be nice if I could put it on my desk with my computer (now W ...

Jen651
Level 1: Cadet

Have forgotten password for Telstra 101 on home phone? How can I retrieve msgs? 

tEODor
Level 1: Cadet

I am about to install a Smart Modem Gen 2 and have the NBN connected. Instead of plugging in a single phone handset, can I connect it to my wall socket and thereby connect my current hardwired phones into the this line? I guess my incoming Telstra ph ...

AbsentMinded
Level 1: Cadet

An aged friend, who has a Telstra Call Guardian 302 home phone, requested my help.I have searched the .pdf manual, but cannot find the answer to the problem. is it possible to increase the ring time for incoming calls on the Call Guardian 302?and how ...

cognitiveant
Level 4: Private Eye

Noticed in the log, constant VoIP SIP Registering. Is this considered normal log activity?     

archaica-schola
Level 2: Rookie

Static noise on phone line after upgrading to nbn.I have been receiving static over my voice calls ever since an outage bout a month ago.i have the smart modem gen2 (dja0231), with desktop pc, foxtel, connected via LAN.one handset, connected via "pho ...

nugar
Level 6: Bloodhound

Hi I have a CR2000 MKII phone, connected to the NBN FTTN, the thing is it's showing that there are voice messages, I've turned voice mail off but the icon is still showing on the handset.  I've removed the batteries but can't get rid of the voice mai ...

Thunderbolt
Level 2: Rookie

I strongly suggest you do not use Telstra's Voice Extender.  I used this device with two Telstra Smart Modem Generation 2 modems and it is problematic.  Regularly disconnecting its connection to the modem and disrupting other wifi devices connected t ...

mamamia1
Level 1: Cadet

We got NBN 2 weeks ago since then my panasonic tel. answering machine had a lot of crackling noises and echo. both during recording message and playing back.  Telstra said the fault was the tel. so I bought a telstra easy control 202 cordless phone, ...

auntyj
Level 1: Cadet

My Mum has just gotten a CR2000MK11. It has a flashing light indicator when there’s voicemail on the 101 voicemail service.However, she’s cleared all her messages and the light still flashes. I haven’t seen the phone myself but I have the user manual ...

Timmeeee
Level 1: Cadet

Hi all, What I think I'm hearing after talking to Telstra is: 1) I can port over our current land line number (with TPG) which will then replace the temporary number we have been given  2) It can only be ported once the Telstra service becomes active ...

csutak40
Level 1: Cadet

I have two Call Guardian phones.  The main one has lost its volume.   The caller can hear me, I can't hear them.  I have now discovered that I can hear them if I switch over to hands-free.  I tried swapping the battery with the other phone (that is w ...

Gezzza
Level 1: Cadet

I have lost the power adapter and I wish to buy I new one locally from jaycar or jb- hifi.so I am just needing the specs, I've already downloaded and read through the user manual but it doesn't mention the power

KSweety
Level 2: Rookie

Red light on modem turned red and flashes. I turn off modem. Turn back on. Get a solid blue light and line returns only to drop out within an hour. I do nothing and phone line returns only to drop out again. I do nothing. And it returns. This is cont ...

sutto1
Level 1: Cadet

home phone 101 message

dp43
Level 1: Cadet

when i try to redirect my landline *21..........# it says my voicemail service immediate feature is on.  This is only since connection to the NBN

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