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Level 2: Rookie

I have had the Telstra home sms service on my private Panasonic cordlessphone for years now and worked fine up to my last days on the copper network.I could create an sms,and sent it to any mobile any network.I could receive smstoo but Telstra was li ...

Level 3: Gumshoe

When I rang my mobile from my home phone it would display the number and the ring turn assigned now it comes up as no caller ID we changed nothing in our phones and how do we get it back the way it was.

Level 1: Cadet

I have been a Telstra customer over twenty years and during last ten years I moved all family mobile services with Telstra all together six services , average monthly bill $300. I am very disappointed with their NBN service quality since they forced ...

Level 1: Cadet

Old landline phone dings every 30 minutes approx. Recently connected to NBN, previous non-NBN connection had no equivalent regular sounds.

Level 1: Cadet

I used to  use ADSL and am now on NBN. I no longer use DSL, and asked for Telstra to remove the lead in cable that is being used by ADSL previously since I am doing some work on the roof. The ADSL lead in cable are in the way. I called the number giv ...

Level 1: Cadet

I live on a rural property near  Narrabri NSW and I've been trying to have our landline fixed for the last 3-4 weeks.  I'm absolutely sick of being told it will be fixed on such and such a date and then that date comes and I receive a text saying it' ...

Level 1: Cadet

My Home land line has not worked for last 3 days. I have been ringing Telstra on 132203, from my mobile, I am on hold for at least 40mins and then it just cuts out. How do i report this fault if I can not get through. My elderly mother is staying wit ...

Level 1: Cadet

My elderly parents landline has been disrupted for 3 days now. Telstra recognises the outage caused by "independent construction in the area" with a resumption date of 4th March!!!  Are they serious?? Anyone else suffering from this below average ser ...

Level 2: Rookie

Has anyone come across such a painful process in dealing with Telstra support team? Every time I speak /chat with someone in Support, though they have the log of the previous conversation, they do not understand and take me to a different path! I can ...

Level 2: Rookie

Hi,  We purchased the Panasonic TGM 422 AZB and confirmed with Panasonic that this product was NBN ready.  Since the NBN connected we have had the message showing on all handsets “voicemail msg via phone co”. I have contacted Telstra by email and the ...

Level 1: Cadet

I have a Telstra Smart Modem, and just purchased the Panasonic handset. I've connected the handset to the Phone 1 green port on the modem. No green light for the phone on the modem. No splitter, no other connection from modem to phone. The handset sa ...

Level 2: Rookie

Is there a reliable test for inline filters?

Level 2: Rookie

Just found out I can't upgrade my home phone to an NBN contract and I can't end an expired contract at their shop at Erina Fair. Just completely wasted a trip. I was told they couldn't do it at their shop but I had to do it over the phone What's the ...

Level 1: Cadet

I'm about to get NBN connected and the NBN box will be no where near my base station so I need to connect it using DECT to my Fritzbox 7490 router. The Telstra long range 12850 is advertised as supporting DECT but there is nothing in the User Guide o ...

Level 1: Cadet

nbn is working well and nbn phone works fine apart from one problem.  After about 4 minutes on the phone, the other person’s voice fades, does not completely drop out.This happens regardless of whether I have made call or received call.  It appears t ...

Level 2: Rookie

My landline home phone on the NBN goes to message bank after only 4 rings. I have tried extending the time to 45 seconds by ringing *9945#. The phone rings through OK and I then get the following automatic reply: "Your message bank is on or your ring ...

Level 1: Cadet

Have just connected to NBN and everything is functioning as it should. However, our cordless handsets intermittently light up two or three times an hour for a few seconds. Does anybody experience the same thing or know why this occurs?

Level 4: Private Eye

Every 36 minutes I get a missed call on my cordless phone. There is no number. I have tracked it back to a multi frequency tone burst coming out both the phone ports on the Telstra Smart Modem at 36 minute intervals . I have recorded the tone but hav ...

Level 4: Private Eye

The Call Forward number 1272250025 indicated by faerie in October 2017 to be used for forwarding a call from an unwanted number to block it, comes up as an invalid number when input under the Create New Rule section of "manage my account". Is there a ...

Level 2: Rookie

I no longer have a handset attached to my landline. I have cancelled message bank but apparently people are still able to leave a message via the automated system. It occurred to me I probably have hundreds of unheard messages that I cannot access. I ...

Level 1: Cadet

I've got a Telstra landline purely for ADSL. I've had it at this address for over 8 years and never plugged a handset into it (in fact I don't even own a handset). I noticed on a recent bill that I'd been charged for some calls - calls to 13 numbers, ...

Level 2: Rookie

Hi there,
Can anyone please tell me if Telstra 1800 Mum Dad (1800 686 323) is still available from public phones ? And how to use it ???

My young teenager got lost yesterday after taking the wrong bus, had a flat mobile battery on his mobile and wasn’t ...

Level 1: Cadet

Incoming calls to my landline is going directly to message bank. I unplugged all leads and plugged them all back in again yesterday and this solved the problem BUT it has happened again today. Any solutions.

Level 1: Cadet

Phone line and therefore ADSL out since 18/01/2020.  Due for reinstatement 04/02/2020.  Online says cable damage by third party, help desk says planned outage at exchange.  NBN wired but not due for connection until end March 2020.  Interim arrangeme ...

Level 1: Cadet

We have no home phone service and have no mobile phone reception in the Jiggi /Georgica area .  I have concerns incase there is an emergency. is this a scheduled  outage? If so why were we not informed before hand? If it is not a scheduled outage wha ...

Level 2: Rookie

Level 1: Cadet

Hi Guys, I have a Uniden 8155+1 home phone and it was announcing the number of the person ringing. Now it just rings and I don't even get a msg even though I have msg bank set up. As a older person , no doubt I have touched a button. Any ideas on how ...

Level 1: Cadet

Using a Telstra T1000s landline telephone. NBN has been connected.The telephone only rings 3 times before going to the message bank. It is impossible to reach the ringing telephone without it going to the message bank. *99_ _ # does not work. We have ...

Level 1: Cadet

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