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Kim_Parrott
Level 1: Cadet

The Telstra Smart Handset Cordless (model TSH-C) comes with a Quick Start Guide which states the User Manual is available at:   www.telstra.com.au/Home-phone This web page only has a link to a PDF copy of the same Quick Start Guide that came in the b ...

KTP6
Level 1: Cadet

Since connecting my Mum to the NBN a year ago her landline doesn’t give an engaged signal if anyone calls her and she’s on another call - it doesn’t ring either - it just cancels the call.  Can I change this ?

Bel1968
Level 1: Cadet

I need to cancel my telephone landline account please. Your website is horrendous to navigate/find the information needed and your customer service chat and phone matches that perfectly. I do realise that these are trying times but other much smaller ...

Kiwi4Ever
Level 1: Cadet

Connected everything up, can ring out but will not ring if you ring in

Unlim8ed
Level 5: Eagle Eye

Whenever you call Telstra about an issue, make sure to ask for the agent's full name, the office they are located in, and their D-number. This will ensure that you get details of the person you are dealing with should an issue arise.

Unlim8ed
Level 5: Eagle Eye

I have a landline number in a different exchange that I have setup as an Exchange Based Diversion. I need to change the number it is diverting to urgently. Telstra call centres are affected by COVID-19 and will not handle the call to do this. They re ...

Sign76
Level 1: Cadet

I am trying to divert my business landline to my mobile for the next week. Why is the divert going to messagebank instead of mobile?

RobynW
Level 1: Cadet

I wish to cancel my home phone service as I do not use it anymore 

Grappler
Level 1: Cadet

Our land line has been dead for a few days now. I have done the online diagnostics tests and been issued a job number SR1-24215330087370. The report said a confirmation email would be sent but this has not been received. Also the report said no actio ...

PhylUrs
Level 1: Cadet

I am power of attorney for my 89 yr old aunt. Her nursing home has closed and she is transferred to a new facility. They are in lock down and no visitors allowed. She desperately needs her landline set up. She has anxiety and needs the phone as a mea ...

Wilfred
Level 3: Gumshoe

I have a Telstra home phone which continually has a dead line. Note: we are in a NBN satellite location so phone does not go through any NBN connection. Incoming calls go to message bank, there is no dial tone on the phone and we can't ring out. This ...

steve337
Level 3: Gumshoe

We have perfectly connected internet but after plugging the phone into the phone jack on the smart hub no phone. Have checked all cables and correct and restarted modem and then smart hub. Do we have to call someone to get the phone turned on?

leane_d
Level 1: Cadet

I got problem with NBN incoming phone callers ID ,,, after switching to NBN

George1231
Level 2: Rookie

I moved house and area. I have a new number and chose private. Now I do not know my own phone number. How can I find out?

stkilda84
Level 1: Cadet

I'm trying to organise to Port my telephone number to another provider due to the pathetic broadband speeds I'm getting with Telstra that makes working from home impossible. However I've just been notified that Telstra have stopped porting landlines ...

whyisitsoslow
Level 3: Gumshoe

Just found out I can't upgrade my home phone to an NBN contract and I can't end an expired contract at their shop at Erina Fair. Just completely wasted a trip. I was told they couldn't do it at their shop but I had to do it over the phone What's the ...

ron50
Level 1: Cadet

Hi, as far as I know we have fibre to the node, copper to the pillar and pit and then from the pit to the residence, my question is can the NBN technician detect an open circuit in the house without having to check the pit and pillar connections?

Liz05
Level 1: Cadet

I have a Telstra Smart Modem, and just purchased the Panasonic handset. I've connected the handset to the Phone 1 green port on the modem. No green light for the phone on the modem. No splitter, no other connection from modem to phone. The handset sa ...

Rofensis
Level 2: Rookie

Is there a reliable test for inline filters?

KTP6
Level 1: Cadet

Since connecting my Mum to the NBN a year ago her landline doesn’t give an engaged signal if anyone calls her and she’s on another call - it doesn’t ring either - it just cancels the call.  Can I change this ?

Unlim8ed
Level 5: Eagle Eye

Whenever you call Telstra about an issue, make sure to ask for the agent's full name, the office they are located in, and their D-number. This will ensure that you get details of the person you are dealing with should an issue arise.

Sign76
Level 1: Cadet

I am trying to divert my business landline to my mobile for the next week. Why is the divert going to messagebank instead of mobile?

PhylUrs
Level 1: Cadet

I am power of attorney for my 89 yr old aunt. Her nursing home has closed and she is transferred to a new facility. They are in lock down and no visitors allowed. She desperately needs her landline set up. She has anxiety and needs the phone as a mea ...

Lu72
Level 1: Cadet

Hi guys, anyone else received a landline bill which charges 3 months in advance? Tried calling Telstra, can’t get a straight answer, or even any answer at all. Thanks 

RF250
Level 1: Cadet

HI,Since I switched to NBN last year, when I use the landline, I get cracking noise every now and then. It is not exactly like static noise. This is more like the other party's vice cracks when they speak. This happens at the frequency of once every ...

PeterThorburn
Level 1: Cadet

Our home phone has had no dial tone since Thurs 2/4/20. Telstra, would you please fix it? Thanks, Peter  

Das7
Level 1: Cadet

My Panasonic cordless phone accepts incoming calls and I can dial outgoing calls however I do not hear a dial tone.

Judgeboy
Level 1: Cadet

 When are the fixed line phones going to be repaired in Maaroom QLD  have been out for 1 week

krazi
Level 1: Cadet

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