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Unlim8ed
Level 3: Gumshoe

I have a landline number in a different exchange that I have setup as an Exchange Based Diversion. I need to change the number it is diverting to urgently. Telstra call centres are affected by COVID-19 and will not handle the call to do this. They re ...

Meg41
Level 1: Cadet

I have priority access because I have a disability lift with a phone. Home phone not working for three weeks now - cannot get through to Telstra. Cable apparently damaged by independent contractor. No date for getting g it fixed. 

EricM993
Level 1: Cadet

I have now received a $240 charge on my account - HELP PLEASE

OJ66
Level 1: Cadet

I connected last week and i cannot make or recieve phone calls. Regards Lesley 

OJ66
Level 1: Cadet

I connected a landline. It has a dial tone. But you cannot make or recieve calls

bill7890
Level 1: Cadet

We haven't used our land line for a long time and when we tried to answer calls we couldn't hear anyone. We assumed it was the old set of phones so we threw them out a few months ago and we've nor been bothered because we have mobile phones and only ...

EKWP
Level 1: Cadet

Help! Need to cancel my new order. Made last night. 31/03/2020 All my attempts on web and app ask me to call but when I call I'm hung up on by the automated recording. My work situation had changed. Need to cancel order TODAY to avoid early cancellat ...

Sanalp
Level 1: Cadet

Just wondering what telephone wait times people are experiencing? I've just called to report a fault on my landline (Telstra issue not mine) and I've been onhold for 1 hr 45 mins and there is no update or anything on when you will be answered? 

JPS54
Level 1: Cadet

Land Line not working since 25th March & can't be fixed until 30th April !?!

kamchatsky
Level 1: Cadet

I have international calling pack included in my Telstra home phone (via NBN). I can call other countries fine (e.g. Hong Kong, USA, UK, etc). However when I call any number to China it ended up having engaged tone all the time (fixed line numbers, m ...

leane_d
Level 1: Cadet

I got problem with NBN incoming phone callers ID ,,, after switching to NBN

George1231
Level 2: Rookie

I moved house and area. I have a new number and chose private. Now I do not know my own phone number. How can I find out?

whyisitsoslow
Level 3: Gumshoe

Just found out I can't upgrade my home phone to an NBN contract and I can't end an expired contract at their shop at Erina Fair. Just completely wasted a trip. I was told they couldn't do it at their shop but I had to do it over the phone What's the ...

Wilfred
Level 3: Gumshoe

I have a Telstra home phone which continually has a dead line. Note: we are in a NBN satellite location so phone does not go through any NBN connection. Incoming calls go to message bank, there is no dial tone on the phone and we can't ring out. This ...

ron50
Level 1: Cadet

Hi, as far as I know we have fibre to the node, copper to the pillar and pit and then from the pit to the residence, my question is can the NBN technician detect an open circuit in the house without having to check the pit and pillar connections?

Liz05
Level 1: Cadet

I have a Telstra Smart Modem, and just purchased the Panasonic handset. I've connected the handset to the Phone 1 green port on the modem. No green light for the phone on the modem. No splitter, no other connection from modem to phone. The handset sa ...

Rofensis
Level 2: Rookie

Is there a reliable test for inline filters?

JZJCWG
Level 1: Cadet

I'm about to get NBN connected and the NBN box will be no where near my base station so I need to connect it using DECT to my Fritzbox 7490 router. The Telstra long range 12850 is advertised as supporting DECT but there is nothing in the User Guide o ...

roselle
Level 1: Cadet

nbn is working well and nbn phone works fine apart from one problem.  After about 4 minutes on the phone, the other person’s voice fades, does not completely drop out.This happens regardless of whether I have made call or received call.  It appears t ...

Meg41
Level 1: Cadet

I have priority access because I have a disability lift with a phone. Home phone not working for three weeks now - cannot get through to Telstra. Cable apparently damaged by independent contractor. No date for getting g it fixed. 

EricM993
Level 1: Cadet

I have now received a $240 charge on my account - HELP PLEASE

OJ66
Level 1: Cadet

I connected last week and i cannot make or recieve phone calls. Regards Lesley 

OJ66
Level 1: Cadet

I connected a landline. It has a dial tone. But you cannot make or recieve calls

bill7890
Level 1: Cadet

We haven't used our land line for a long time and when we tried to answer calls we couldn't hear anyone. We assumed it was the old set of phones so we threw them out a few months ago and we've nor been bothered because we have mobile phones and only ...

EKWP
Level 1: Cadet

Help! Need to cancel my new order. Made last night. 31/03/2020 All my attempts on web and app ask me to call but when I call I'm hung up on by the automated recording. My work situation had changed. Need to cancel order TODAY to avoid early cancellat ...

Sanalp
Level 1: Cadet

Just wondering what telephone wait times people are experiencing? I've just called to report a fault on my landline (Telstra issue not mine) and I've been onhold for 1 hr 45 mins and there is no update or anything on when you will be answered? 

JPS54
Level 1: Cadet

Land Line not working since 25th March & can't be fixed until 30th April !?!

kamchatsky
Level 1: Cadet

I have international calling pack included in my Telstra home phone (via NBN). I can call other countries fine (e.g. Hong Kong, USA, UK, etc). However when I call any number to China it ended up having engaged tone all the time (fixed line numbers, m ...

TinY46
Level 1: Cadet

Have tried several time to contact Telstra on 132203 and I get disconnected or put on hold for over 1 hour +. I have even tried through the Telstra app and no help either, my mother has priority assistance due to her heart condition, can anyone help.

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