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Level 1: Cadet

Anyone else had their (paid) land line service disconnected? I've been trying now for three weeks to get it reconnected (and still being charged)I have been unsuccessful in speaking to anyone from Telstra that is able to provide the correct advice an ...

Level 4: Private Eye

Not sure if it’s my phone or the modem. Ever since I got this Gen 2 modem I’ve not had any luck with the phone application. Modem phone light blinks green with and without a phone connected in. So I Bought a new phone for home to plug into Telstra Sm ...

Level 1: Cadet

Hi, A bit of history... I originally had a ADSL internet and phone bundle with Optus - (PhoneA)I wanted to switch to Telstra for faster internet and was placed on a Cable and Phone bundle. We enquired about porting our phone number from Optus to Tels ...

Level 1: Cadet

I preordered a Note 10+ 5G on the 22nd for an upcoming trip (I wanted the better camera than my current phone). The employee at the Telstra shop where I ordered told me that the phone would be posted out on the Fri 23rd. But at the end of the transac ...

Level 1: Cadet

I have 5 handset of this phone throughout my house.  BUT only 1 handset actually rings.If i am in part of the house I cannot hear the call coming in.  Volume is set to maximum 

Level 1: Cadet

Hi, have set up Telstra Guardian 301MKII and have entered a number of contacts. When I enter a contacts number to dial out, the contact name appears. However when that contact calls me, the contact name is not shown? How do I fix this? Thanks

Level 1: Cadet

Hi, my 94 year old Nanna is needing to transfer to an NBN plan by September 30th. She has no internet and wants no internet, she has a home phone only. My query is, will she be able to use her existing phones once she switches over, or will she be pr ...

Level 1: Cadet

nbn fttn telstra modem 70obfob Drops out 2 to 3 times a day , some times when using the land line phone , other times my computer is connected but the phone light on the modem is out and i have no phone , If i reboot the modem all is good till the ne ...

Level 1: Cadet

Order number:NBNO-4478402I need to cancel and re book my installation for new phone but I can't get through on phone. Need help

Level 1: Cadet

Hi guys, we have recently had our home phone line and nbn set up through the new Telstra smart modem gen 2. But since then we have decided not to use the smart modem and go back to using the netgear modem we had before. The internet works fine but no ...

Level 1: Cadet

My home land line phone does not work since installing new Gen2 modem. Phone says “searching for gateway”.

Level 4: Private Eye

Every 36 minutes I get a missed call on my cordless phone. There is no number. I have tracked it back to a multi frequency tone burst coming out both the phone ports on the Telstra Smart Modem at 36 minute intervals . I have recorded the tone but hav ...

Level 1: Cadet

I have just had NBN turned on and my home phone is now VOIP NBN and my Uniden answering machine does not work anymore. What answering messaging services do I have available now and how do I access them.

Level 1: Cadet

We have had this unit for quite some time and I had it set up for incoming calls to go to my answering machine when I was using the phone. For some reason this no longer happens.. can someone tell me what I need to do to activate this. When I am on t ...

Level 2: Rookie

Recently my wife decided to shift all the rooms around and my Call Guardian that was plugged into the modem (and working perfectly well) is now not needed at its previous location. It would be nice if I could put it on my desk with my computer (now W ...

Level 1: Cadet

Have forgotten password for Telstra 101 on home phone? How can I retrieve msgs? 

Level 1: Cadet

I am about to install a Smart Modem Gen 2 and have the NBN connected. Instead of plugging in a single phone handset, can I connect it to my wall socket and thereby connect my current hardwired phones into the this line? I guess my incoming Telstra ph ...

Level 1: Cadet

An aged friend, who has a Telstra Call Guardian 302 home phone, requested my help.I have searched the .pdf manual, but cannot find the answer to the problem. is it possible to increase the ring time for incoming calls on the Call Guardian 302?and how ...

Level 4: Private Eye

Noticed in the log, constant VoIP SIP Registering. Is this considered normal log activity?     

Level 2: Rookie

Static noise on phone line after upgrading to nbn.I have been receiving static over my voice calls ever since an outage bout a month ago.i have the smart modem gen2 (dja0231), with desktop pc, foxtel, connected via LAN.one handset, connected via "pho ...

Level 6: Bloodhound

Hi I have a CR2000 MKII phone, connected to the NBN FTTN, the thing is it's showing that there are voice messages, I've turned voice mail off but the icon is still showing on the handset.  I've removed the batteries but can't get rid of the voice mai ...

Level 2: Rookie

I strongly suggest you do not use Telstra's Voice Extender.  I used this device with two Telstra Smart Modem Generation 2 modems and it is problematic.  Regularly disconnecting its connection to the modem and disrupting other wifi devices connected t ...

Level 1: Cadet

We got NBN 2 weeks ago since then my panasonic tel. answering machine had a lot of crackling noises and echo. both during recording message and playing back.  Telstra said the fault was the tel. so I bought a telstra easy control 202 cordless phone, ...

Level 1: Cadet

My Mum has just gotten a CR2000MK11. It has a flashing light indicator when there’s voicemail on the 101 voicemail service.However, she’s cleared all her messages and the light still flashes. I haven’t seen the phone myself but I have the user manual ...

Level 1: Cadet

Hi all, What I think I'm hearing after talking to Telstra is: 1) I can port over our current land line number (with TPG) which will then replace the temporary number we have been given  2) It can only be ported once the Telstra service becomes active ...

Level 1: Cadet

I have two Call Guardian phones.  The main one has lost its volume.   The caller can hear me, I can't hear them.  I have now discovered that I can hear them if I switch over to hands-free.  I tried swapping the battery with the other phone (that is w ...

Level 1: Cadet

I have lost the power adapter and I wish to buy I new one locally from jaycar or jb- hifi.so I am just needing the specs, I've already downloaded and read through the user manual but it doesn't mention the power

Level 2: Rookie

Red light on modem turned red and flashes. I turn off modem. Turn back on. Get a solid blue light and line returns only to drop out within an hour. I do nothing and phone line returns only to drop out again. I do nothing. And it returns. This is cont ...

Level 1: Cadet

home phone 101 message

Level 1: Cadet

when i try to redirect my landline *21..........# it says my voicemail service immediate feature is on.  This is only since connection to the NBN

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