Jesseboy
Level 1: Cadet

cordless phone

My cordless phone is not working although the wall phone is. The cordless is saying check phone line.

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4 REPLIES 4
Support Team
Support Team

Re: cordless phone

Hi @Jesseboy

 

Sorry to hear of the problems with your phone.

 

Can I ask if the handset was purchased from Telstra direct as part of your service?


- Stef

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Jesseboy
Level 1: Cadet

Re: cordless phone

No
Support Team
Support Team

Re: cordless phone

Thanks for the details. If the wall phone is fine but the cordless phone isn't working then it may be a problem with the cordless device - I'd recommend running the tests outlined at How to perform an Isolation Test to help confirm this, and the handset manufacturer or place or purchase would be best to contact for further information on warranty repair or replacement options. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 22: Superhuman

Re: cordless phone

This is pretty simple.
If your wall phone is working, it's not your line.
If your cordless phone isn't working, the problem is with your cordless phone.
Is just the handset not working? Can you hear dial tone?
Are any lights on the base station or handset lit?
Check the power point that its actually providing power.
Is the phone line cable plugged in to the wall and the base station?
As cordless phones are so cheap at JB HiFi or Good Guys... you can buy a new complete unit for $40 to $50
Are the battery/batteries ok? If they're
Special batteries you can buy a brand new complete cordless phone for close to the price of some batteries. Hopefully they're AA or AAA.
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".

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