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mark81
Level 4: Private Eye

I've moved into a place with no NBN connection, although there is a phone line from a previous tenant.  I know the NBN is not available - I have been told from the real estate that the owner has not paid the new connection / new development fee so NB ...

pirani
Level 1: Cadet

francis street tivoli qld 4305put it in the outages and telstra admits there is an outage.it is now day 31.how long does it take to repair the cable for one suburban street? eh?

TheChuckles
Level 1: Cadet

How do I cancel Voicemail?All the directions I have found so far on the internet have not worked. I did use the Dial Tone # 9 9 # option, and that said it was turned off, but the phone still tells me that a message is there, but I can not work out ho ...

frogs1
Level 1: Cadet

iam wanting a home line plan adsl and nbn not available here Wanting all calls included. Can someone give me a plan for telstra

Ric1943
Level 1: Cadet

I can make calls from my land line phone but cannot receive incoming calls.There is no dial tone just a continuous low monotone sound.The phone line was cut by a plumber two houses away on 17 October and was fixed 3 days later but my cordless phone s ...

Bruce1964
Level 2: Rookie

I have taken over business and their number is with TPG I want to swap it over to our new premises. The premises has a new number as it's a new service. However we need the business number from TPG to go to telstra. Please Help. Because the overseas ...

Chop44
Level 1: Cadet

You are the most unprofessional bunch of people I have ever dealt with. Your staff are rude beyond reproach. I spoke to a female called Mary....she could not answer my query I asked to be transferred to her supervisor She flatly refused then hung up. ...

DodgeeLodge
Level 1: Cadet

Interesting that residential customers can receive calls (e.g. from 0390248465) from a person claiming to represent Telstra (because my service is apparently running data errors ) yet Telstra appear not to be able to pursue and prosecute this act o ...

Jimbob2011
Level 1: Cadet

Just purchased Telstra Call Guardian home phone. I have the call guardian turned on to announce but when I call from my mobile it rings twice and there is nothing. The message doesn’t play asking to record a name. Phone doesn’t ring either it just co ...

phone2
Level 1: Cadet

We have been with out landline phone and ADSL internet since Monday 29th October. Initially we were told that an excavator had cut the line and it would be back in service on Friday 2nd November... but nothing. Then we saw online that the revised dat ...

frogs1
Level 1: Cadet

iam wanting a home line plan adsl and nbn not available here Wanting all calls included. Can someone give me a plan for telstra

bembee
Level 2: Rookie

My nbn connected home phone no longer accepts calls. I can call out but incoming calls went directly to MessageBank. When I turn off MessageBank (#99#) callers don't even get a ringing tone - it just hangs up immediately.

Salo
Level 2: Rookie

Can’t make or receive a call and get a static noise on the line. This happens every three months or so. The infrastructure is at least 45 years old. Pity the NBN using these copper lines

12Max34
Level 2: Rookie

After being on the Telstra Cable for 16 Years we finally moved over to the NBN service last week. The OLD phone line was via the Copper Land Line & the Internet was via a Hybrid Fibre Coax - HFC. The transistion from Telstra HFC to NBN was fairly smo ...

Cass1942
Level 1: Cadet

Can anyone tell me how to put a call on hold on my 502 phone. Also how to go back to it. Thank you.

CCV1
Level 3: Gumshoe

Paired with a Sagecom F@st 5355 gateway. Does respond to Paging but not to Ring Test, from within gateway browser set up.It hasn't been working for a while, but it appears that somehow it wasn't connected to gateway. It is connected (paired) now.Btw. ...

OB301
Level 2: Rookie

I have a Model DJA0230 Smart Modem. A dial tone is present and calls can be made and received on a telephone handset plugged directly into it (approx. a metre of cable) but there is not even a dial tone from the same handset plugged into a wall socke ...

Nicc1
Level 1: Cadet

Have set up t-voice to my smart modem with cable adapter. T-voice has registered and I can ping from gateway. However I am unable to recive or make calls. I am not getting a tone. Have contacted Telstra support who have been unable to assist and have ...

BCScaf
Level 1: Cadet

I do not want a silent line but I wish to have my number unlisted ie. I do not want my details - name, address, number etc., appearing on White Pages. How do I do this. Thanks for the help.

TheChuckles
Level 1: Cadet

How do I cancel Voicemail?All the directions I have found so far on the internet have not worked. I did use the Dial Tone # 9 9 # option, and that said it was turned off, but the phone still tells me that a message is there, but I can not work out ho ...

KSweety
Level 2: Rookie

Red light on modem turned red and flashes. I turn off modem. Turn back on. Get a solid blue light and line returns only to drop out within an hour. I do nothing and phone line returns only to drop out again. I do nothing. And it returns. This is cont ...

sutto1
Level 1: Cadet
dp43
Level 1: Cadet

when i try to redirect my landline *21..........# it says my voicemail service immediate feature is on.  This is only since connection to the NBN

Wire71
Level 1: Cadet

Hi Team, I have Foxtel and the telstra Velocity Equipment Power Supply failed a couple of weeks ago , so initially Foxtel came out to tell me it's a Telstra Equipment Issue. Foxtel escalated to telstra and a Telstra Tech guy came out and replaced the ...

Hafiz
Level 1: Cadet
fotytude
Level 1: Cadet

If I purchase a Guardian 302 home phone, there no 302 additional handsets advertised. Are there 302 handsets?, or are the 301 Guardian additional handsets compatible with the 302?

Charles71
Level 1: Cadet

My last few bills have calls made from the landline associated with my cable bundle.
However, there is no phone connected here and never has been.
After 2 Live Chats and hours spent on the phone Telstra’s solution is wait and see if it happens again.
Ha ...

Rujoking
Level 1: Cadet

Hello we keep getting contacted by the Telecommunications Industry Review Board who are saying we are being overcharged. Just wondering if Telstra knows what it is about.

Goodbye Excess Data Charges

Hello New Plans.

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