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bevray19147
Level 1: Cadet

We've had the above phone for 6 months and has been registered and working until a few days ago. It now does not ring to alert an incoming call. 

GreyRonin
Level 1: Cadet

my thub handset wont charge without holding it forced into the cradle. how do i get a replacement? online support directs me here????

User1808
Level 1: Cadet

Since having NBN connected to my premises I've lost all my phone points in the house apart from the one that's connected to the modem so much for technology , I'm going backwards and costing a fortune and it's only been 4 days .

knitwit
Level 1: Cadet

SpoilerOur 503 phone handset has 'Data sync' on the display screen and the handset has stopped working.  I've tried to re-register the handset with our Gateway NBN modem, but the Registering/pairing requires a PIN which I have no idea what this numbe ...

Coldchips
Level 4: Private Eye

I have recently installed the NBN gateway kit.  Things seem to work OK but I had hoped to be able to immediately block spam and scam calls of these types - Nobody on the line.These happen up to three times a weekNobody on the line but a recorded fema ...

AA555
Level 1: Cadet

we are moving overseas and currently have a home phone line... what are our options if we want to retain the number (will not be assigned to an address anymore) and have it redirected to a local number? so the number will still be ours but no physica ...

wildflowers
Level 2: Rookie

Ring tone stuttering resembles/is indication that there is a voice message. Handset symbol for voice message is flashing. Handset and Base have no voice message. Delete voice message button on base pressed. Still have stuttering ring tone. Problem se ...

SeanBeaver
Level 1: Cadet

I cannot work out how to connect Telstra 12550 phone wirelessly to modem using DECT. There is nothing in the phone manual about DECT pairing, has anyone worked out how this is done?

Kids1
Level 1: Cadet

Why am I unable to get a tech to come out & fix my home phone. Sick of wasting my data on phone calls. 

Coldchips
Level 4: Private Eye

I have recently installed the NBN gateway kit.  Things seem to work OK but I had hoped to be able to immediately block spam and scam calls of these types - Nobody on the line.These happen up to three times a weekNobody on the line but a recorded fema ...

AA555
Level 1: Cadet

we are moving overseas and currently have a home phone line... what are our options if we want to retain the number (will not be assigned to an address anymore) and have it redirected to a local number? so the number will still be ours but no physica ...

abthomp
Level 7: Deputy Inspector

A week ago I ordered a Telstra Call Guardian 301. Today a Telstra Call Guardian 302 was delivered. Phoned to try and arrange for the correct handset to be delivered and just get the runaround. Over 2 hours on the phone being transferred from one pers ...

sifisimon
Level 3: Gumshoe

can i link my phone number to my pc via VOIP. for a program called taxicaller. this has an ability to answer the calls and log the call info.this requires a sip log in auth-id, and a password, is this info on my 10.0.0.138 ?

abthomp
Level 7: Deputy Inspector

Trying to set up Remote Access on our Call Guardian 301 Answering Machine. The instructions indicate that you set a PIN and then turn Remote Access On. Ours came with Remote Access defaulted to on and apparently a PIN already set. Any idea if there's ...

clash
Level 1: Cadet

Computer generated call asks me to enter my birthday and verify my name. Its a genuine Telstra HOW DO I KNOWthe practice is stupid and frankly dangerous. 

RugbyLWF
Level 1: Cadet

Screen is blank ,no lights and everything is plugged in.

HoneymoonBob
Level 1: Cadet

Can I transfer a home landline number to a new local address, yet retain the adsl connection at the original address.

Chez155
Level 1: Cadet

The private number has only been since I connected to the NBN, but I don't wish it to show as private when I ring anyone

iivii
Level 1: Cadet

I've recently received my Telstra Call Guardian 301 (MK2) twin pack + additional handset.I've connected it all up and it works! kinda... I had the thought under the modem settings Advanced>Telephony>Phonebook I could input a heap of phone numbers on ...

bevray19147
Level 1: Cadet

We've had the above phone for 6 months and has been registered and working until a few days ago. It now does not ring to alert an incoming call. 

sutto1
Level 1: Cadet
dp43
Level 1: Cadet

when i try to redirect my landline *21..........# it says my voicemail service immediate feature is on.  This is only since connection to the NBN

Wire71
Level 1: Cadet

Hi Team, I have Foxtel and the telstra Velocity Equipment Power Supply failed a couple of weeks ago , so initially Foxtel came out to tell me it's a Telstra Equipment Issue. Foxtel escalated to telstra and a Telstra Tech guy came out and replaced the ...

Hafiz
Level 1: Cadet
fotytude
Level 1: Cadet

If I purchase a Guardian 302 home phone, there no 302 additional handsets advertised. Are there 302 handsets?, or are the 301 Guardian additional handsets compatible with the 302?

Charles71
Level 1: Cadet

My last few bills have calls made from the landline associated with my cable bundle.
However, there is no phone connected here and never has been.
After 2 Live Chats and hours spent on the phone Telstra’s solution is wait and see if it happens again.
Ha ...

Rujoking
Level 1: Cadet

Hello we keep getting contacted by the Telecommunications Industry Review Board who are saying we are being overcharged. Just wondering if Telstra knows what it is about.

JENNYWREN5
Level 1: Cadet

I have a Uniden phone XDECT SSE37 and the answering machine does not take a message when an out side call comes in. The answering machine message can be heard by the caller. This seems to have happened since connecting to the NBN. I have tried turnin ...

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