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zeming3
Level 2: Rookie

deactivation of home phone line

Answered

Hi

I would like to find out if it's possible to deactive the phone line and all the services for a period of time..say about 6 months.

It's nothing to do with moving or changing numbers. Just want to deactivate while i am overseas so no charges will be bill. Once I come back from overseas, will reactivate again. Deos Telstra allows this happen?

THanks

1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Accepted Solution

Re: deactivation of home phone line


I would like to find out if it's possible to deactive the phone line and all the services for a period of time..say about 6 months.

It's nothing to do with moving or changing numbers. Just want to deactivate while i am overseas so no charges will be bill. Once I come back from overseas, will reactivate again. Deos Telstra allows this happen?


Generally speaking, when you disconnect a phone service, the number associated with that service goes into quarantine, and if you as the most recent legal lessee that ‘had’ the number connects a new phone service of the same type within the quarantine period (of six months), the phone service provider can retrieve it for you. However, while no charges will be added to your bill when you are away and your services disconnected, you may be liable to pay a (re)connection fee for the new service.

 

If you have an ADSL service, then you may lose the ADSL port, and when you want to reconnect there may or may not be a free port for you.

 

You cannot simply suspend a service and pay nothing while retaining usage rights to the phone number or ADSL port, and you cannot suspend a contract if you are still within its minimum term, either.

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.

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2 REPLIES 2
Level 22: Superhuman
Accepted Solution

Re: deactivation of home phone line


I would like to find out if it's possible to deactive the phone line and all the services for a period of time..say about 6 months.

It's nothing to do with moving or changing numbers. Just want to deactivate while i am overseas so no charges will be bill. Once I come back from overseas, will reactivate again. Deos Telstra allows this happen?


Generally speaking, when you disconnect a phone service, the number associated with that service goes into quarantine, and if you as the most recent legal lessee that ‘had’ the number connects a new phone service of the same type within the quarantine period (of six months), the phone service provider can retrieve it for you. However, while no charges will be added to your bill when you are away and your services disconnected, you may be liable to pay a (re)connection fee for the new service.

 

If you have an ADSL service, then you may lose the ADSL port, and when you want to reconnect there may or may not be a free port for you.

 

You cannot simply suspend a service and pay nothing while retaining usage rights to the phone number or ADSL port, and you cannot suspend a contract if you are still within its minimum term, either.

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
zeming3
Level 2: Rookie

Re: deactivation of home phone line

Thank you for your reply.

Now for me to make the decision.. Probably better off paying the rental feerental few months..doesn't like hassles or dealing with Telstra on the phone when I come back

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