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silvercity66
Level 3: Gumshoe

home phone issues

Hi have had problems with home phone not receiving calls but can make calls to those numbers. Have had telstra out at least 3 times over the last year or so. Phone has not worked properly for at least 6 months since last service call. Just get sick of calling them and they do not fix it properly. Changed handsets 3 times and no changes. Have adsl on line and it works ok. Have done all telstra requested tests until sick of it. Anyone with any ideas please. silvercity66

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3 REPLIES 3
Telstra (Retired)
Telstra (Retired)

Re: home phone issues

I'm sorry to hear about the difficulties that you are experiencing.

 

What happens when people call your number; do they get a busy signal, a recorded message or directed to a different number?

When you call out, do you have a normal dial tone or does it sound different?

If you call your mobile from your home service, does the number that appears on the mobile match your phone number?

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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silvercity66
Level 3: Gumshoe

Re: home phone issues

when people ring me there is static on the line and it disconnects after about 5 seconds.

When i ring my mobile from my home phone the home phone number is the correct one showing on the mobile.

When i dial out i have a normal dial tone

Telstra (Retired)
Telstra (Retired)

Re: home phone issues

Can you confirm that each telephone that has a cable going to the telephone socket is connected via an ADSL filter? 

 

If you disconnect the modem from the phone socket, does this resolve the issue with the noise and the calls dropping out?

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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