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jacob20
Level 3: Gumshoe

home phone not working

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a couple days ago my mum got a phone call saying your phone line should be connected.

this afternoon i tried to connect it it makes a hissing sound and theres no dial tone what im meaning is its not connected

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: home phone not working

If the phone is supposed to be connected (and your mum has been notified as such) then the best thing to do is contact Telstra Faults on 132203 from an alternative service.  They are available 24x7.

If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

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6 REPLIES 6
Level 23: Superhero
Accepted Solution

Re: home phone not working

If the phone is supposed to be connected (and your mum has been notified as such) then the best thing to do is contact Telstra Faults on 132203 from an alternative service.  They are available 24x7.

If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.

View solution in original post

jacob20
Level 3: Gumshoe

Re: home phone not working

ill wait till she gets home thx
Level 23: Superhero

Re: home phone not working

One thing to be aware of is that anyone can report a fault on a line, it doesn't have to be the account holder.

Obviously not aware of your personal situation, but you can do it earlier if needed.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
jacob20
Level 3: Gumshoe

Re: home phone not working

Smiley Sad dont have a phone
Telstra (Retired)
Telstra (Retired)

Re: home phone not working

Hi Jacob,

 

There is a simple test that you can perform that is explained here. If this doesnt help, there is also a webform that your mum can fill out to have the fault reported and looked into.

 

 

Cheers,

 

Ben B
Telstra Digital Sales & Service

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bynggo
Level 1: Cadet

Re: home phone not working

If she has a couple of days to wait on the phone.

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