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Living in remote NT we regularly have our land lines go out, and occasionally for a week or so. We do not have mobile coverage but do have internet, so I can make calls with skype when the home phone (and all phones in our town are out). When the phones go out I used to be able to check our message bank using skype, then reply to the messages, but in more recent times I find although I can call the message bank service, when I dial in our number it seems the message bank service does not recognise the tones I enter and so cannot enter the phone number or pin. The same things happens when I go to report our phones out to Radio Faults, the tones do not seem to be recognised and sometimes because a tone entry is required, I get cutoff without having spoken to anyone. Any clues?